Humana Inc. (NYSE:HUM) Q4 2024 Earnings Call Transcript

Humana Inc. (NYSE:HUM) Q4 2024 Earnings Call Transcript February 11, 2025

Humana Inc. beats earnings expectations. Reported EPS is $-2.16, expectations were $-2.23.

Operator: Good day, and thank you for standing by. Welcome to Humana Inc.’s Fourth Quarter 2024 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question and answer session. To ask a question during the session, you’ll need to press star one one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star one one again. Please be advised that today’s conference is being recorded. I would now like to hand the conference over to Lisa Stoner, Vice President, Investor Relations. Please go ahead.

Lisa Stoner: Thank you, and good morning. Hope everyone had a chance to review our press release and prepared remarks which are available on our website. We will begin this morning with brief remarks from James Rechtin, Humana Inc.’s President and Chief Executive Officer, and Celeste Malay, Chief Financial Officer. This will be followed by a Q&A session where James and Celeste will be joined by George Renaudin, President of Humana Inc.’s Insurance segment. Before we begin our discussion, I need to advise call participants of our cautionary statement. Certain of the matters discussed in this conference call are forward-looking and involve a number of risks and uncertainties. Actual results could differ materially. Investors are advised to read the detailed risk factors discussed in our latest Form 10-Ks or other filings with the Securities and Exchange Commission in our fourth quarter 2024 earnings press release, as they relate to forward-looking statements along with other risks discussed in our SEC filings.

We undertake no obligation to publicly address or update any forward-looking statements in future filings or communications regarding our business or results. Today’s press release, our historical financial news releases, and our filings with the SEC are also available on our investor website. Call participants should note that today’s discussion includes financial measures that are not in accordance with generally accepted accounting principles or GAAP. Management’s explanation for the use of these non-GAAP measures and reconciliations of GAAP to non-GAAP financial measures are included in today’s press release. Any references to earnings per share or EPS made during this conference call refer to diluted earnings per common share. Finally, this call is being recorded for replay purposes.

That replay will be available on the Investor Relations page of Humana Inc.’s website, Humana.com, later today. With that, I’ll turn the call over to James Rechtin.

James Rechtin: Thank you, Lisa, and good morning, everyone. Thank you for joining us. I have three topics today. First, we have some new members of the team to introduce. I am going to spend a minute talking about our performance through the framework of the four levers that drive this business. Those are the levers that were introduced in the CEO letter last summer. And I’ll spend a minute on industry context. First, let me just reinforce a couple of headlines. 2024 adjusted EPS is in line with our initial guidance. This does include the investment that we made in stars and in growth in the back portion of the year. We are reaffirming our 2025 outlook. We remain committed to achieving at least a 3% margin in individual MA. We do view 2025 as a key year in that journey.

And we have some new management team members to help us bring fresh perspectives to that task. I’m pleased to introduce them today. I’ll start with Celeste Malay, our new Chief Financial Officer. Celeste joins us with a lot of experience leading finance in organizations that have worked their way through difficult external headwinds. This is a good experience given the circumstances in our sector over the past couple of years, and today. This includes her experience at Morgan Stanley and at Fannie Mae. You will, of course, be hearing from Celeste today, and I look forward to introducing you in a moment. We also have Michelle O’Hara joining us as Chief Human Resources Officer. Her experience has been focused on evolving HR capabilities through periods of change.

She comes to us from SAIC. And we’re introducing Joppa Mehta as our new Chief Information Officer. Joppa brings a wealth of experience managing large IT organizations in scale-regulated industries. He also has experience using data and digital to better engage. This is a big part of our future, we believe. He was most recently at Citi. Now let me turn to the four things that drive this business. The first of those four levers is product experience, which drives customer growth, retention, and lifetime customer value. In this area, we feel that we are moving in the right direction, though we also believe that we’re just scratching the surface of what can be done. As a reminder, in 2024, we proved to have a good year of growth with nearly 5% membership growth.

Despite repricing our product to reflect the elevated medical cost trend that we began to see nearly two years ago. When we look at the most recent AEP and expectations for 2025, we are accomplishing the things we wanted to achieve. We’re shedding unprofitable plans, we’re resetting expectations in lower margin plans, and we are shifting our membership mix with a focus on sustainable long-term value. The membership losses that we’ve experienced have largely been consistent with our strategy. The exception to this is our position in the D SNP space. However, we are comfortable that we can quickly improve our positioning in this space. I also want to emphasize that we feel very good about the new member mix that we’ve been attracting. The second lever is clinical excellence.

This is the engine of the business. When we deliver better outcomes for our members and our patients, we also reduce system cost. When we reduce system costs, we improve our own product profitability. Clinical excellence starts with delivering on STAR’s performance. In the fourth quarter of 2024, we closed 650,000 care gaps. This is a significant improvement from where we started in September. We feel good about the progress that we made over the last quarter of the year. And the question, of course, is will these steps that we’ve taken be enough to return us to an industry-leading position in 2027? As we acknowledged back in October, it will be tight. And ultimately, it will depend on the final threshold. Having said that, I will reemphasize that we feel good about the progress we made in the fourth quarter.

We are right now putting all of our energy into which is bonus year 2028, where we have a full year of runway to drive operating. Our third lever is operating with a highly efficient back office. We have made a lot of progress in this domain over the course of the last couple of years. In 2024, we improved our operating expense ratio by 40 basis points. Just to provide a few examples of what enabled this, we optimized our care model, we unified shipping activities across the enterprise, we outsourced some non-core capabilities, and we streamlined our internal distribution. I’d like to note that our internal distribution team performed better this year than ever. Even while driving efficiency. Efficiency does not mean a decline in performance levels when we do it the right way.

It is important for our team to note this and for our investors to recognize. Despite the good progress over the past few years, we believe there is more to do. And we expect to communicate a path towards additional efficiencies in the upcoming months. Finally, let me touch on the last lever, which is capital allocation and growth. We feel good about the opportunities we found to expand our primary care footprint in the second half of 2024. We also feel good about the continued expansion of Medicaid organic. However, in the near future, we will need to strike a balance. Priority number one is recovering in a margin as we have repeatedly said. This will require being prudent with our balance sheet as we navigate the stars and we must continue to grow our earnings capacity through organic reinvestment and acquisitions.

This is clearly a second priority, but it is a priority nonetheless. Both CinerWell and Medicaid are important enablers of our long-term strategy. We will be thoughtful in identifying opportunities that make sense in our current environment, that allow us to continue to grow our earnings capacity while being prudent with our balance sheet. Now let me spend just a moment on the insurance industry and on Medicare Advantage. It’s been a volatile couple of years and more so it’s been a volatile few months. The US healthcare system is complicated, fragmented, and it’s expensive. I think all of that has been pretty well established. Americans, understandably, want high-quality affordable care that is easy to navigate. Too often, that is not what they are receiving today.

There is no one company and there’s no one sector that is responsible for it. It is a system challenge. It is the challenge of our American healthcare system. Still, as I mentioned in my CEO letter last summer, Medicare Advantage plays an important role. Medicare Advantage delivers better outcomes than original Medicare. If you need evidence of this, look at the steady improvement in HEDIS performance that has been driven by MA programs. Medicare Advantage operates more efficiently than original Medicare. This can be demonstrated in our recently published value-based care report or through the work done jointly with Harvard University looking at value-based primary care, which operates inside of the Medicare Advantage system. Medicare Advantage also enables more affordable healthcare access to seniors.

There is a reason that more than 50% of eligible Americans choose Medicare Advantage. It is of good value. It makes healthcare more affordable and easier to access. And, of course, the Medicare Advantage program can be improved. We are open to partnering with anyone interested in engaging constructively to do that. In the meantime, there are things that we, Humana Inc., can do on our own. While we cannot fix the entire healthcare system on our own, we can make it easier for our patients and our members to navigate. We can make it easier to understand what our members will have to pay when they see a doctor or require a procedure. We can do more to support our members with reminders to do preventative care and to manage their chronic illnesses.

We can take complicated healthcare topics and we can communicate about them more clearly and simply to our members. We can provide them better service every time they call us with a question. Those are the things that we can do. That is our intent. And that is the work that is underway within Humana Inc. With that, I will turn it over to Celeste for her to share a few words on her first month at Humana Inc. Celeste.

Celeste Malay: Thank you, James. I’ll start by echoing your belief in Humana Inc.’s value proposition. This is a great company with a long successful history, strong DNA, and differentiated capabilities that has demonstrated it can improve outcomes for members and patients while driving significant value for shareholders. Our long-term potential remains strong. Our industry is in transition, facing significant regulatory and other headwinds. I have had the opportunity to lead companies in regulated industries through similar periods of volatility. It is incumbent upon us to evolve how we serve our members and operate the business to be more nimble, better able to absorb fluctuations, and more consistently deliver compelling financial performance and shareholder value.

As we execute on the four levers James has articulated, we will be stronger and better. I am thrilled to join an incredible team that will guide Humana Inc. through this transition. I have enjoyed getting to know my team and many of my colleagues over the last several weeks. It has been great to see how talented and committed the company is to serving our members and patients. I am energized by the opportunity to bring a fresh perspective and challenge the organization to rethink our norms so we are constantly improving. While at the same time ensuring the aspects of our culture that have been so critical to our past successes are retained. And enabling long-term profitable sustainable growth. And I look forward to working with many of the participants on this call over the coming months.

With that, I will turn the call back to Lisa to start the Q&A.

Lisa Stoner: Great. Thank you, Celeste. Before starting the Q&A, just a quick reminder that to fairness in those waiting in the queue, we ask that you please limit yourself to one question. So operator, with that, please introduce the first caller.

Q&A Session

Operator: Our first question comes from Ann Hynes with Mizuho.

Ann Hynes: Hello. Good morning.

James Rechtin: Can you hear me?

Lisa Stoner: Yes. Good morning. Hey, Ann.

Ann Hynes: Okay. Sorry. Yeah. There was a kind of a time out. Okay. I just want to focus on 2025 MLR guidance. Can you just break down the levers of the increase? What base are you assuming? What’s the overall cost trend? How much is driven by IRA changes and what the impact of the greater than expected loss of decent amount of MLR, that’d be great. Thank you.

Celeste Malay: Hi, Ann. It’s Celeste. Thanks for your question. So to give you some additional color on top of what we included in our prepared remarks, first, I’ll give you the drivers of the decreases in the ratio, which are improving the ratio. First, the majority of the improvement is driven from the MA plan exits, which all had very high benefit ratios. We also made other adjustments to our benefits in our remaining plans, which also improve the ratio. And then finally, the favorable calendar in 2025, given both how the days fall, and the extra day in 2024 due to leap year. Second, the increases to the ratio, which are our drag, first, business mix changes given Medicaid is growing. Medicaid carries a higher benefit ratio versus MA, as you know.

Second, the IRA impact, which increases the benefit ratio given increased revenue with offsetting increases in claims. And third, incremental investments, which are important to the long term, but increase the benefit ratio in the near term. The arrows we provided in our prepared remarks are in order of size. And we gave you the puts and takes, but we’ll leave the modeling to you in terms of the impact overall.

Operator: Our next question comes from Justin Lake with Wolfe Research.

Justin Lake: Thanks. Good morning. As you might expect, people are trying to look for now that you gave us 2025, trying to look through 2026 and understand the moving parts there. Maybe you could just say, hey. Assume you’re gonna give us a lot more at the investor day once you have the outcome of the appeal. But maybe you could just frame for us if you think about it in two, you know, two buckets. One, the core business. Last year, you said before the rates came out disappointing, you the company could grow six to ten dollars of earnings. Rates seem to be coming in better. Is that a reasonable framework x the x the stars? And then how would you think about stars relative to that to give us an idea of how 2026 kind of moving parts might shape up. Thanks.

James Rechtin: Hey. Thanks, Justin. Let me just, you know, start by acknowledging that you know, we typically do not provide guidance that far out all the way out to 2026. And really, that is driven by several of the factors that you just outlined. There’s a bunch of unknowns that we’re still navigating. The STARS litigation is a big piece of that. The final funding for MA is a big piece of that. Obviously, the preliminary notice is out. Things can change between the preliminary notice and the final rate notice, and so we’ll be waiting to see how that plays out. What I can tell you is that what we are focused on differentially is how do we drive operating performance? And so what are the things that we can do fully under our control to get better at managing the business?

When we do that, that leads us to a place where we can get to a sustainable compelling competitive position in the market, and then you know, look at some level pricing and benefits become easier and they take care of themselves if we’re nailing that underlying operating performance. And so that’s really where the orientation is right now on 2026. And, you know, when we talk about operating performance, what are we talking about? We’re talking about that second and that third lever. It’s clinical excellence. And all the components that go into it. And it is driving an efficient back office. Those two things, more than anything else, is really the focus for 2026. But we’re not yet ready to provide guidance around that.

Operator: Our next question comes from Sarah James with Cantor Fitzgerald.

Sarah James: Thank you. How do you think about the path to 3% margins? Does that assume any sort of stars improvement needed to get there? How does that balance against what you’re doing on cost and pricing? Do you think the book has to shrink further to get there? And then should we think about that as being ratable or back end loaded? Thanks.

James Rechtin: Yeah. The way to think about STARS, I’m sorry. The way to think about the 3% margin is, yes, you would need to have a competitive stars position. And I’m going to go a little bit back to where I was before. You need to have a reasonably normalized rate environment. And then you need to have optimal operating performance on the levers that I just described on clinical excellence, which again is stars. It is accurately understanding our patients’ needs. And doing the follow-up care that goes with that, all of which then positively impacts both quality and medical trends. And then you need to optimize G&A. You need to be at a competitive place on G&A. When you get those things right, you have the financial capacity to price your benefits competitively in the market and achieve 3%.

So STARS is absolutely a part of that. But that’s the those are the operating levers that we are super, super, super focused on because those are what give you the freedom to price the right way in the market. And, you know, look, we feel like we have opportunities in every one of those. And that’s that is what we’re driving right now. Some of those will hit in 2026, some of those will hit after 2026. But it’ll be a steady march.

Celeste Malay: Yes. James, if I can add to that, you know, one of the things you’ve talked a lot about in the past, I think, to this audience is we need to get better at multiyear planning including getting better at looking around corners and looking ahead. We have to be a lot more proactive in our decision making and planning to be much more flexible to react more quickly, and we need to be better at making trade-offs really creating the capacity as you called out for the most important thing. We need to be ruthless about stopping things that are not driving better outcomes for our members and better returns for our shareholders. And again, really focusing on creating capacity to do the things we really want to do and creating the most long-term value.

As part of this, we’ll continue to assess how to balance the aspects of our cost structure that are fixed versus variable and how we evolve to over the longer period of time become more variable in our structure. I really believe there’s an opportunity here which will allow us to absorb change faster and drive more consistent results. Along with stars, this is one of our top priorities.

Operator: Our next question comes from Joshua Raskin with Nephron Research.

Joshua Raskin: Hi, thanks. Good morning. You spoke to a few hundred million of investments that are sort of offsetting the underlying earnings growth in 2025. Can you just give some details on, like, the major buckets of those few hundred million? And then are those going to be ongoing each year? Are those truly one-time in nature? Then, obviously, the last one may be more of a follow-up even on the prior discussion, but should we think of 2025 as a floor EPS number or do you need to win the appeal on STARS for that to happen?

Celeste Malay: Hi. Thanks for your question. So just to be clear, we make investments in our business every year. What we’ve called out and what’s included in our guidance are incremental investments of a few hundred million. It’s just across a set of initiatives, designed to improve our operating performance. So we’re focused on STARS, of course. We’re investing in clinical excellence, membership strategies, and other areas. And we’ll share more detail as the year progresses as to where this, you know, the ratios they hit, either the operating cost ratio or the benefit ratio. And we’ll leave it at that.

Operator: Our next question comes from Joanna Gajuk with Bank of America. Joanna, your line may be on mute. Our next question comes from A.J. Rice with UBS.

A.J. Rice: Hi, everybody. And good luck to Celeste in the new position. Look forward to working together. Let me maybe just come back to the Star’s commentary. Obviously, for 2026 payment year, a lot’s riding on the appeal and so forth. But I noticed in your prepared remarks, the way you’re describing and I know this is out there, but we’re also trying to just think about the earnings power of the company. Going forward. There’s discussion about 2027 payment year. It sounds sort of cautious about that, but then 2028 sounds like the year where you think the investments you’re making will bear fruit and pay off. I’m trying to understand the issues around 2026 stars seem to be totally different than what you’re highlighting. Or quite different than what you’re highlighting for 2027.

And maybe that’s some of the underlying way in which STAR’s calculations are changing. I wonder if you could speak a little more to why there’s a little bit of caution on 2027 and whether a favorable appeal on 2026 makes any difference for 2027. And the 2028 seems like the year where you really think you’ll and these are payment years, obviously, really be back to a normalized star rating level.

James Rechtin: Yeah. Hey, A.J. This is James. Let me take this one. First of all, let me just start by saying we are not trying to communicate anything different about 2027 than what we communicated back in October. So we are trying to hit the same tone. If anything, I think what we’d say is we feel good about the operating progress that we made in the fourth quarter of the year. So that actually is a positive. We communicated that there would be uncertainty because of threshold movement back in October and we are simply reiterating that that still remains the case. Right? Like, there’s just a bunch of uncertainty around the thresholds, and we want to be clear and transparent about that. But that is not different. So now let me try to tease apart the different pieces here real quick.

So 2026, again, not much we can say about the litigation. It’s progressing as you would expect. It is unrelated to 2027. So whatever happens in 2026, with the litigation does not impact performance in 2027. 2027, I’m just gonna reiterate it one more time. We feel good about the progress we made operationally in the fourth quarter. I think we told everybody I know we told everybody back in October that the thresholds that came out last year represented a different level of performance than what we had anticipated at the time. We were resetting our targets in the fourth quarter to reflect that and we were on a sprint. We did sprint, we made a lot of progress. We feel good about the progress. And we don’t know what the thresholds are gonna look like next year.

Like, it’s kind of that plain and simple. And then as we move into the current measurement year, so think about the activities that we’re doing right now in 2025, that influence 2028. We have a whole year of runway now. And we have the ability to layer in more buffer or more cushion to our targets. And so we feel better entering with the new year with a full year’s worth of runway. And that’s really what we’re trying to convey to everybody. George, is there anything I was wordy there.

George Renaudin: No. That’s okay, James. I would just add to that, A.J., that you know, we saw that a lot of the new things we tested in the fourth quarter of last year delivered the results we are looking for. We saw great progress from the outreach we did to our members. We saw great progress of our teams working with our providers through various means to help our providers close gaps in care, and we also have seen great progress in our working with our vendor relationships. So on every front that we talked about back in October and before that when we had our stars update, we have made significant progress. We feel very good about that progress. As James said, though, we are taking a very prudent approach to how we think about setting our threshold and targets in the future and have set them away to have them be a significant stretch to our organization to push them to continue to excel.

And so that’s the reason for some of the caution you’re hearing. And that we are pushing our teams. We’ve seen great progress and feel good about where we stand right now.

Operator: Our next question comes from Ben Hendrix with RBC Capital Markets.

Ben Hendrix: Hey. Thank you very much. You discussed in your prepared remarks higher than expected D SNP attrition for the year and caution around change in SCP rules. And he was wondering if you could provide some more detail around how you’re thinking about the range of outcomes there. And then by extension, how is the attrition you saw in the SEP in the that population kinda impacting or informing your NCR guidance range? Thanks.

James Rechtin: I’ll start and then maybe, Celeste, add on the benefit ratio. So look, first of all, we are pleased with the outcomes of our AEP given the members we gain versus those we lost. We have seen that our pricing strategy worked and that we are retaining members that are on path to necessary margin recovery expansion that is critical to the points that James made before. We are seeing members that have a shift to higher lifetime value segments and membership. We’re seeing strong performance to date in markets with a strong concentration of our best value-based partners including states like Florida, Illinois, and Texas. We are seeing higher than historical percentage of our non-SNP, our core members, sales coming from members switching from our competitor MA plans.

And as James mentioned, we’re seeing continued shift to our higher value distribution channels. So all those things feel good. In our pricing strategy. However, as you point out, we were retained fewer members than we expected in our dual products. There’s a lot to be learned there and we are learning from that. We have a number of pilots in the AEP that will help us progress toward our strategies moving forward and help in our pricing as James has called out. I would also add that when you think about the dual product, don’t disconnect that from the very exciting success we’ve had in Medicaid RFPs. With the recent wins we’ve had in Georgia and Texas, that takes us to thirteen states. And as I think you all are aware, the connection between Medicare and Medicaid is growing stronger and the integration and the rules are coming.

And so having a larger Medicaid footprint successfully implementing those states will also help us going into the future. So while we retain fewer members and we feel good about how we’re set up for the future.

Celeste Malay: Thanks, George. Just to come back to what I had said earlier on the benefit ratios, so the majority of the improvement that the underlying improvement is from plan exits. But if you recall, we deliberately exited unprofitable plans to additional CSNIP losses helps on the margin, but most of the underlying benefit improvement was something we did very intentionally. And then we also made some adjustments to benefits in our remaining plans. So the improvements are very intentional. Just one thing I wanted to add to George’s comments on D SNP is thirty thousand of the D SNP losses were due to redetermination. As you know, the way each state did it varied from state to state. So about thirty thousand was included in that number.

Operator: Our next question comes from Whit Mayo with Leerink Partners.

Whit Mayo: Hey, thanks. May have missed this, but just wanted to get an update on expectations for Part D seasonality this year given all the changes this year and the higher deductibles that we see in the market. So just any observations would be helpful. Thanks.

George Renaudin: Hi, Whit. It’s George. So as we think about our PDP strategy, you know, we are pricing for margin given the additional risk of the IRA. And we’ve taken a very disciplined approach to how we’re pricing that given that increased plan liability. As you know, we’re participating in the premium stabilization demonstration. And we are expecting to see growth of roughly two hundred thousand members versus our prior expectation of flat. There are a number of competitive dynamics that are driving that increase including number of plans available in 2025. Of course, the premium stabilization demonstration has an impact on that. And we’ve maintained strong relationships with our brokers. We feel good though about the way we price the product.

While we price for margin, we’re taking a measured approach in our assumptions to our guidance given the IRA changes and given the uncertainty there, we are monitoring throughout the year the most recent data given that Part D and MAPD does complete more quickly in the drug space. We don’t see any problems there at this point. We see that the current data supports our pricing strategy in tactics that we’ve taken.

Celeste Malay: Yeah. And just to add to that in terms of seasonality, and I’ll address the seasonality in our guidance in general since the IRA is the biggest piece of it. So first, to remind you, we expect sixty to sixty-five percent of our earnings in the first quarter which is a significant shift from last year on prior periods. And there are really four key drivers of that. First, are the IRA changes. Which shifts more responsibility to the plan but seasonality also changes because members are working through their MOOP earlier in the year and plan liability increases as the year progresses versus CMS reinsurance kicking in in the back half of the year, like, in 2024. Second is plan benefit design changes including the addition of deductible that were made in line with the focus of the driving sustainable long-term membership growth.

In both the cases of the first and the second, the member bears more expense the beginning of the year, and we bear more expense in the end of the year shifting earnings more towards the front of the year. There are two more drivers which are less impactful. One, and I called this out earlier, is the change in the number of days and how they fall on the calendar including the leap year in 2024, and then finally, the timing of when we expect to make the investments we mentioned previously.

Operator: Our next question comes from Erin Wright with Morgan Stanley.

Erin Wright: Great. Thanks for taking my question. You touched on this a few times during the call, so I want to circle back in terms of digging into it a little bit more. But in light of that CMS push for further integration, across Medicare and Medicaid and to service that decent population by 2030. There are some certain requirements by 2027 as well. You know, how do you think about your positioning at this point and kind of that spirit of being proactive and looking ahead, just do you think about that in light of your Medicaid strategy and do any of these efforts, whether it starts mitigation, cost savings, other initiatives detract at all from your efforts on that front.

James Rechtin: Hi, Erin. Thank you for the question. As we think about the further integration Medicare, Medicaid, as I said, the impressive win rate that our Medicaid team has had in increasing our footprint is really in line with our plans as we go out as we think towards 2030. As we’ve talked about before, we have a five-year plan that we started last year that carries us almost to that same period and we are progressing very nicely along the trajectory that we expected in morning Medicaid states. And increasing that footprint for that future integration. Do keep in mind though that the integration applies only to those states who have moved forward with Heidi and Heidi Snips. And so when you think about that, that is almost half the states are in that bucket.

So just keep that in mind as you’re thinking about the Medicaid and Medicare integration rules and how they apply. One of the things we’re paying a lot of attention to as we are selectively choosing which states to participate and what states to submit our fee responses is we’re making sure that we are looking at where our current duals are, not just where our dual SNP members are, but also where duals exist in our core underlying products, you’d have to look at both. And as we’re doing so, we are making sure and we’re ensuring that we are prioritizing those states and that we will continue to cover the dual membership that is necessary to protect our margins and to protect our growth going forward.

Celeste Malay: Yeah. I just want to come back to your question about creating capacity and the way I think about it and these are all tied together in terms of our ability to deliver for shareholders, is we need to do better on the clinical side and reduce operating costs to, one, invest in our membership, so we continue to grow profitable long-term membership. Two, invest in stars. And they’re not in any particular order. Three, invest in our Medicaid growth. As you probably read in our prepared remarks. There is a j curve associated with the business. There are the initial years, we are they are a drag on our earnings, so we need to make sure that we can do that. And then four, is to invest in growth in Tenerifeld, which we believe is better for our members. All of these things are better for our members. We really need to think about are the things we are doing getting us to one of those four things? And they tied to James’s levers as well.

Operator: Our next question comes from Scott Fidel with Stephens.

Scott Fidel: Hi. Thanks. Good morning. Was hoping to get maybe a little more visibility or insight just into the Medicaid margin trajectory and sort of how that’s flowing from 2024 into 2025. I know that you were expecting Medicaid margins to be at a loss in 2024. Just curious, maybe you could give us a little more pinpointing on sort of where that sort of negative pre-tax margin percentage was in 2025 and then how you’re thinking about, you know, I think in the prepared remarks, commented on some incremental improvement but curious on whether you think the business will get to profitability in 2025 or still stay in that negative margin area. If I could just sneak a quick follow-up in as well. Just would love an update just on sort of what you saw in the fourth quarter as it relates to, you know, specialty RX trends.

I know that’s been sort of a key area of pressure. And specifically just around the oncology drugs, which I know have been, you know, a key area of focus. Sort of how you saw that playing out, you know, exiting the fourth quarter? Thanks.

George Renaudin: Hey, Scott. So I’ll start with the Medicaid and then others can add in. James, I think we’ll pick up from there. But the Medicaid business, given all these wins and the strength of our progress there, Medicaid’s emerging as strong scale business with meaningful earnings potential we look forward. 2024, as you mentioned, did come in line with our expectations and we feel good about how we ended 2024. What we’re seeing is you think about 2025 is we are going to see roughly 175,000 to 150,000 member growth in the Medicaid block of business. That’s going to come split if you think about it that way between Virginia, which is a new state that we’re implementing in the summer of this year, that’s when we’re expected to, given the state’s recent discussions with us.

And then we also are expecting an additional allocation of members from Kentucky. So with that, we do expect some modest improvements in margin. But as we’ve talked about and as Celeste mentioned the j curve, currently, 45% of our members in 2025 are in states with less than three years of experience. So there’s still maturity to do there and we are making good progress down that maturation lines. You think about our margin recoveries in that line of business. Our most mature state, Florida, is performing the expected margin that we would have for this business. So we have a proof point that not only is it our longest day, but actually it’s our largest membership as well. Has matured and is in the place that we expect it to be from a margin standpoint.

The 2025 rates, roughly 75% of our revenue, we now know exactly what those rates will be for 2025. There’s an additional 25% that are in what is called the pre-draft state that we do not have total clarity to. So overall, we’re feeling good about where we are. The states have been very collaborative in helping to ensure that rates meet the acuity of the membership and that those discussions are ongoing and are progressing well.

James Rechtin: Yeah. And, hey, let me just hit the specialty drugs, this will be quick. Got the specialty drug spend it looks very much the way it has looked the last couple of quarters. It is elevated. It is relatively stable. You know, we’re gonna be talking about specialty drugs. My guess is for a long time in the industry, but we feel like where we have priced and forecasted is the right place given what we’re seeing. So, yes, elevated. Stable, and kind of within the range of expectations that we have.

Operator: Our next question comes from Juliana Gajuk with Bank of America.

Juliana Gajuk: Oh, yes. Hi. Thanks so much for bringing me back in. Sorry. I got disconnected. So thanks for taking the question. Maybe just a couple of follow-ups, you know, one question on the 2025 guidance. Can you give us either a numerical or qualitative, I guess, commentary about specifically the trend outlook for 2025 and how does it compare to what you had experienced in 2024? And I guess the other piece of this equation, right, rate and all that, so I understand, you know, you want it to be final, rate update there. But would you assume in your guidance do you assume something in that range of preliminary rate notice because I guess, you know, historically, most of the time, final rate been better than proposal, but just kinda what do you assume in your guidance for those elements would be helpful. Thank you.

James Rechtin: Yeah. Hey. Let me try to tackle both of those real quick. On trends, we’re really forecasting expecting kind of normalized trend in 2025. Coming off of what was elevated trend at 2024. That’s, I think, the kind of easiest and simplest way to describe it. And as of right now, it’s obviously very early in the year. We’re not seeing anything inconsistent with that. And but, yep, a lot of data will come in over the course of the next sixty, ninety days. On the rate notice, you know, we’re not gonna do a lot of commentary on the rate notice at this time outside of the commentary that we submit to CMS. What I will simply note is that, yes, the rate notice can change from the preliminary to the final. That’s part of the reason we don’t want to spend a lot of time commenting on it.

And when we look at the preliminary that is out there, we would say the retrospective portion of that notice reflects what we all saw in the industry over the course of the last, you know, year year and a half, and the forward-looking is still an open question. There’s a forward-looking component that I think, it’s a forecast, but I think we would say it probably underestimates. And so we are that’s kinda how we think about it right now, and there’s a lot more to let develop over the course of the next few months.

Operator: Our next question comes from the line of George Hill with Deutsche Bank.

George Hill: Yes. Good morning, guys, and thanks for taking the question. Guys have kind of gotten to a lot of the big picture stuff. I think I have a follow-up on Part D. Which is, I guess, James, early given that it’s early in the year, are you seeing anything that’s kinda changed your margin outlook or expectation for Part D in 2025? And then kind of a follow-up is, are you guys doing anything more aggressive to manage the drug benefit in the B space like, trying to shift B drugs to D coverage such that you can do like, shift financial responsibility a little bit to the government and to the manufacturers and whether or not you’re seeing any success there.

George Renaudin: Hey, George. It’s George. I’ll take this. So the early data that we have on our claims for Part D, which do process more quickly, seem to confirm our expectations for utilization that we would have with the pricing. Things look sustained on the specialty side, as James mentioned, and on the traditional pharmacy side, things are moving along just as we would have expected. So again, it’s confirming our strategy and our tactics and how we price the product and how we priced our bids for this year. We feel good about where we are. As far as a B to D strategy, that’s not a level of detail that will go into. But we continue to look forward to the Part D product within our MAPD, and we’re seeing good progress in the PDP realm.

Operator: Our next question comes from Ryan Langston with TD Cowen.

Ryan Langston: Hey. Thanks for squeezing me in. You talked about margin pressure on group MA. Maybe just a little bit more detail there and specifically driving that? Is that more your strategy, competitor dynamics? And then I guess how do we think about or how do you think about margin improvement in the group versus the slope of where you think you can get to on individual kind of into 2027 and beyond? And then just what is kind of included in guidance for 2025 on group? Thank you.

George Renaudin: Sure. I’ll start, Ryan. The group product, you know, we have roughly half a million members there. Slightly over that. In the group in a market, what I would say is supposed to be individual market is somewhat less mature as an industry. There was a period of time not very long ago that we’re still living in where the industry was continuing to evolve and mature and offered rate guarantee contracts multiple years. Historically, those contracts or the long-term contracts were in place. That is beginning to change. We’re seeing change in the industry. We’re seeing change in the ways plans are responding to RFPs coming from large groups, especially when you think about large jumbo groups. And that’s changing, but that will take some time to flow through the financials.

We do expect margin improvement 2026, through pricing actions as those long-term contracts come up for renewal. But we will see some more pressure in 2025 that’s built into our guidance for 2025.

Operator: Our last question will come from the line of Andrew Mok with Barclays.

Andrew Mok: Hi. Good morning. Can you share the splits of the incremental STARS investments across the MLR and OpEx line? And secondly, do you have any updates on the STARS mitigation effort for 2026 in the event of an unfavorable lawsuit? I know you’ve disclosed discussed the possibility of crosswalking the group contract, but I don’t think you’ve committed to that plan. So any clear actions that you can point us to on the mitigation front would be helpful. Thanks.

Celeste Malay: Hi, Andrew. It’s Celeste. Yeah. On the investment we’ll provide more color as the year progresses both in terms of where on the income statement will flow and the impact to the ratios? But we’ll do that as the year progresses. Depending on various tests and things like that, they may fall. They may move throughout the course of the year in terms of where they come in.

James Rechtin: Yeah. Hey. On the group book, I’ll hit that real quick. We are still assessing that. So we have not made a decision. That’s not a decision that we need to make until really late summer or even early autumn. And so we have time and depending on how a number of things play out, that could influence the final decision. So once we have gotten there, we’ll be clear with folks, but we are not there yet. Hey. Let me just shift to saying thank you to everybody for joining us this morning and for your interest in Humana Inc. I also just want to thank the sixty-five thousand associates that we have who are serving our members and patients every day. When we help our members and our patients get the right care at the right place with the right outcomes, everybody wins.

And that is what we are working to do every day, and that is what our sixty-five thousand associates are working to do every day. We appreciate your support, and we hope you have a great day. Thank you.

Operator: This concludes today’s conference call. Thank you for participating. You may now disconnect.