Health Catalyst, Inc. (NASDAQ:HCAT) Q3 2023 Earnings Call Transcript

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Sarah James: Thank you. I was hoping to get a little bit more color on, what changed in your view around professional services or the consulting aspect of professional services? So, has there been a change in the view of the revenue potential or maybe the near-term revenue of that service line?

Dan Burton: Yes. Thank you for the question, Sarah. So, certainly in the back half of last year and the first half of this year, we have seen that a little bit higher price FTE based professional services, coaching model of consulting has been under pressure and we do believe that is directly tied to the financial pressure that our health system clients have faced. Contractually, we have made it flexible for clients to choose to dial that up or down. And have been supportive of clients that are facing meaningful financial pressure, being able to press pause or reduce the kinds of projects that we are pursuing as it relates to those consulting type projects. As financial pressure subsides a little bit, we do believe that we will see some incremental demand for that FTE based consulting model.

And some more of those projects get prioritized moving forward. At the same time, we continue to see lots of interest and lots of need, given that there still are meaningful financial pressures for our tech-enabled managed services offering where that is a lower price point and it does provide hard dollar cost savings where we can perform certain functions better, faster and cheaper than our clients. We believe that will continue long-term. But we also believe that, there will likely be some improvement in that part of our business, the consulting part of our business. That will take some time to play out on the P&L, but we are starting to see some signs of some of that pressure subsiding.

Bryan Hunt: Just one thing I will add. One of the benefits of the tech-enabled manned services model is from a contractual standpoint that those services are typically locked in over a 5 year term, which is different than our more consultative professional services model. And so we like that approach in terms of higher visibility for both technology and services under that model. It does create large deal sizes for those types of deals, but often require Board approvals and a lot of work to put through and so that can make the timing of those kind of precise timing of those deals a little bit difficult to exactly forecast. But we feel very confident in winning those deals and have a very high conversion rate there. And as Dan mentioned, in addition to the tech-enabled option will be ready as to kind of adjust the client needs if the consulting model continues to kind of improve moving forward with the macro environment.

Operator: Thank you. And at this time, there are no further questions in the queue. So, I would like to turn the floor back over to Dan Burton for additional or closing remarks.

Dan Burton: Thank you everyone for your interest in Health Catalyst. We appreciate the opportunity to provide these updates and look forward to staying in touch in the future.

Operator: Thank you. Ladies and gentlemen, this concludes today’s Health Catalyst third quarter 2023 earnings conference call. Please disconnect your line at this time and have a wonderful day.

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