Globant S.A. (NYSE:GLOB) Q3 2023 Earnings Call Transcript

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Our Agile Pod methodology has been instrumental in improving the quality, efficiency and creativity of our solution delivery. Recently, we have achieved a significant milestone by certifying almost 100% of our pods. By leveraging AI, we have successfully enhanced the capabilities of these multi-disciplinary teams increasing their autonomy and decision-making speed. Pods now have the flexibility to choose their own working arrangements, agree on leadership and utilize a new dashboard for real-time tracking of financial, engagement and client satisfaction KPIs, among others, fostering ongoing advancement. Additionally, they can set a Be Kind objective for each project, reinforcing our commitment to meaningful impact. We are confident that these steps towards Globers empowerment will not only boost engagement and productivity but also significantly enhance our service delivery to our clients all over the globe.

Geno, the Gen AI-powered human capital partner we introduced last quarter, has already processed over 2,000 talent requests. It not only enables managers to select the best team for a project, but also helps manage open positions and requests, retrieving CVs, scheduling one-on-one meetings and even creating an onboarding plan if the candidate is a good fit, all within a single conversational experience. This quarter, we also launched Sensei, an AI assistant designed to empower Globers in their professional growth. Sensei utilizes advanced AI to assess and identify skills and provide personalized learning experiences tailored to each individual’s current skills, client needs and future trends. It plays a pivotal role in ensuring our talent abilities remain updated and relevant.

Deployed in specific countries, Sensei has already made over 1,700 assessments and will be available company-wide by year-end. This is just the beginning of an exciting journey that will continue to inspire us to constantly reinvent our company. As Globant, one of our primary focuses is helping Globers to become the best versions of themselves. This is why I’d like to take some time to share how we’re driving this vision forward through the tools we put in place to advance our people. Complementing the Readiness Model introduced last quarter, we launched a fully redesigned Talent Development Assessment. This more user-friendly tool enables leaders to conduct more effective evaluations, identify areas for improvement and facilitate meaningful feedback conversations.

Launched in August, over 95% of Globers have already completed this enriched process. Our Open Career platform continues to provide Globers with new career opportunities, offering exposure to projects across beloved global brands, multiple geographies, business regions and industries. In the last quarter, more than 600 Globers entered a new field within Globant. Globant University, our educational platform, also keeps evolving. Learning hours are up 15% just from last quarter. I’m pleased to see that this Globant University is getting recognized by industry leaders. The platform’s Augmented Leadership program won a gold medal at the Brandon Hall Excellence Awards and Globant’s learning framework has been recognized by the LearningElite Awards program.

Our Be Kind initiative continues to make a significant impact on Globers, the community and broader company stakeholders. We believe our future hinges on prioritizing the physical, social and emotional wellness of our people. That’s why on World Mental Health Day, on October 10, we launched a unique tool within StarMeUp to promote self-awareness and to help Globers overall well-being. This tool interacts with Globers using a series of questions and provides recommendations for improvement. In less than a month, over 30% of Globers already utilized the tool. Last quarter, we also completed the fourth edition of the Women That Build awards. With the support of our global partners, including the New York Stock Exchange, Salesforce, Women Corporate Directors, Udemy and Coachub, we had an engaging and thought-provoking event with a record 3,100 nominations and over 123,000 votes.

From Jaloree Lantigua, a rising star addressing an educational gap in the U.S. that affects 0.5 million people, to Jennifer Samaniego, an inspiring leader and data scientists in Ecuador, leading a learning network across the country, this award has led us to reconfirm how powerful recognition can be. These global winners will receive their public recognition next December 4 on the floor of the New York Stock Exchange. After holding a total of 10 events around the world with an encouraging response, we remain committed to promoting women’s inclusion and fostering career growth in our industry. In addition, we’re thrilled to introduce a groundbreaking partnership with the London School of Economics as they officially join forces with our Be Kind Tech fund.

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