Globant S.A. (NYSE:GLOB) Q3 2023 Earnings Call Transcript

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Incorporating these systems with the rest of the economy will encourage companies to adopt blockchain themselves to ensure interoperability and transparency. After 20 years of growth, we have been able to go beyond engineering and design and have consistently expanded our offering to become a digital powerhouse, able to work with our clients on all aspects of a complete transformation. Across all industries, the future is rooted in technology, and every part of organizations is being reinvented through technology and data. In Latin America, we supported Organon, a pharmaceutical company, in transforming their go-to-market model. We incorporated best practices from the pharma space as well as our other industries of expertise to help Organon transition from a product-centric company to one where innovation goes even beyond their brands.

This transformation focused on engaging key stakeholders and adapting the classical pharmaceutical model for future portfolio growth. Globant played a crucial role in this transformation by developing a comprehensive roadmap that included business hacking and technology consultancy. Our goal was to enhance the customer experience and operational efficiency. To achieve this, we prioritized a shift towards digital interactions with healthcare professionals, engaging key stakeholders, strengthening back office support functions, and looking for synergies through a regional approach. Similarly, we have been working with a global automotive manufacturer. We were able to help them embrace and incorporate what was previously considered technology only for the gaming space, Unreal Engine.

With this advent, we are reimagining and enriching the buyer experience. Technologies and experiences that have traditionally been seen as exclusive to one industry are making their way into others, further validating our cross-industry approach. Building a robust digital ecosystem requires, among many other things, having a solid cloud strategy and an enterprise ecosystem with modern CRM and ERP solutions. Our Enterprise Studio Network is reinventing how more traditional IT solutions are implemented. To successfully transform, organizations need the end-to-end process to work cohesively. We are helping a global leader in the life sciences industry as they embark on an end-to-end transformation of their ERP to SAP S/4HANA. This multi-year project spans from solution implementation services to process redesign and organizational change management.

We were awarded this contract due to our longstanding partnership with the company, our leading experience in the ERP space, and our in-depth knowledge of the life sciences industry. As Martin mentioned, with over a decade of experience in the ServiceNow platform, we established it as our very own ServiceNow Studio within the Enterprise Studio Network. This studio’s work encompasses four prime areas: consulting and advisory; assessment and roadmapping to help organizations define and achieve their transformation goals; professional services to help organizations draw value from the platform in areas that include ITSM, workflow, OPS management; and finally, managed services and CIS, including continuous process and app evolution. We continue to see significant demand in cloud migration and modernization, furthering our partnerships remains key.

In August, we were recognized with the 2023 Google Cloud Industry Solution Services Partner of the Year Award for Media and Entertainment. It’s a true sense of pride to win this honor in our largest industry vertical, and from Google, with whom we’ve been working for 16 years. Reaching another exciting milestone, we were recently recognized as an AWS Premier Tier Services Partner. This is a result of our growing relationship with AWS, and it highlights the collaborative efforts of both companies, showcasing expertise and notable success in assisting customers in designing, architecting, building, migrating, and managing their workloads on AWS. Our products and platform strategy is allowing us to provide our customers with a truly differentiated service.

As Martin mentioned, GeneXus Enterprise AI is a fully operational GenAI-powered application that plugs into any enterprise system in a fast, secure, cost-effective, and monitored fashion by creating an agnostic bridge between corporate software and any LLM. AI’s true power lies beyond being able to understand human language. Agent-based architectures combined with the power of LLMs will streamline experiences and operation by executing on our behalf. Our GeneXus Enterprise AI already allows companies to quickly build those experiences through secure AI assistance that operate on the user’s behalf. An example of the power unlocked by GeneXus Enterprise AI is our work with a very large North American-based company that needed a way to interact with sensitive legal documents from their database safely.

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