Global-e Online Ltd. (NASDAQ:GLBE) Q3 2023 Earnings Call Transcript

Operator: Our next question comes from Mark Zgutowicz with The Benchmark Company. Please proceed with your question.

Mark Zgutowicz: Thank you. And good afternoon. Two quick ones. Just if you think of – you talked a lot about consumer sentiment improving, and specifically in Europe, I’m curious what you attribute the more near-term snapback to – and if there’s any sort of correlation as you look at that snapback, if you will, to higher sales volumes, that type of thing. And then as we look at first half of next year, not looking for any specific numbers, but just trying to understand if the macro gets a bit tighter sort of how you think about flex you have on the expense side and where specifically you may have some flexibility there. Thank you.

Nir Debbi: Thank you for your question. It’s Nir. So the softening we’ve seen coming in September, and I would say, kind of bouncing back or ending late October. We don’t really have a good macro explanation to it as we didn’t see a major shift in inflation or in current inflation or inflation expectations in Europe. So I can’t honestly attribute it to something specific. However, we did see a change and changing back again. So hopefully, it’s a trend we’ve seen now will continue to repeat. I think we’re in a good position for year-end and the following quarters. And on that, we’re optimistic.

Amir Schlachet: I’ll take your second question. In terms of expenses, we do have some flex, but actually, what we are doing and what we have been doing over the last few quarters, even more than that, is actually preempting that and managing our operational expenses very tightly in making sure, as we look forward to adding additional headcount, we also mentioned in the prepared remarks that we do continue to expand our team to support the future development. But at the same time, we’re doing it very diligently, and we are always with the lookout to the expected growth of the business to make sure that our revenues grow faster than our cost base. So this is very actively managed by us on a day-to-day basis.

Mark Zgutowicz: Okay. Thank you. And maybe one last one. Just when you talk about, you mentioned you expect Shopify Markets Pro to be a significant contributor next year, albeit not quantifying that yet. Just curious, what type of penetration do you need of their plus merchant base for that to be significant?

Nir Debbi: I think that – and the great thing about Shopify Markets Pro, it caters for virtually all of Shopify merchants. So it’s not limited to plus any small merchants on the Shopify platform that is interested in international or doing even small amounts in international can actually subscribe to the service and turn it on. It’s simple. And actually, we will see a much broader adoption than outside us. We do believe it will come significant even if the adoption rates aren’t very, very high. You will see a very significant contribution. We need to recall that Shopify cross-border reported GMV is around the $30 billion mark. If we get – if we are able to cater for some of it also through the Shopify Markets Pro, it is a nice growth rate for globally on top of our current growth.

Operator: Our next question comes from [Zachary Dunn with FT Partners]. Please proceed with your question.

Unidentified Analyst: Hi, there guys. Thanks for taking my question. I just wanted to touch quickly on the service fee take rate. So on a year-over-year basis, I think it’s the second sequential quarter of the take rate declining. And that decrease actually accelerated. So last quarter, you said you expected to stay stable in the back half with some upside from value-added services. I guess my question is two-fold. One, is that take rate coming in lower because of weaker demand from value-add services? And then just two, how should we think about that take rate going forward? Should we expect it to be down again year-over-year. Any context that would be appreciated. Thanks.

Ofer Koren: Yes. Thank you for the question. Actually, we are quite satisfied from the service fee take rate. It did meet our expectations. We mentioned in the previous quarter that Q3 is a very tough comp because we had a particularly high service fee take rate in 2022. But as you can see, the service fee take rate has increased sequentially from Q2 to Q3. And we do believe that there is some additional upside. But as I mentioned previously, going into Q4 and next year, we do believe that it should stay stable. And again, maybe some upside on the service fee side.

Operator: There are no further questions at this time. I would now like to turn the floor back over to Amir for closing comments.