Gartner, Inc. (NYSE:IT) Q4 2022 Earnings Call Transcript

Gene Hall: Yes. So we’ve had larger-than-usual price increases over the recent past, because of accelerated inflation. And we’ve had, I’d say, essentially zero pushback from our clients on it. And if you look at the cost of Gartner for an individual user or for even a contract for the company, it’s a small ticket item. And whether it increases 3% or 7% isn’t a swing factor. The swing factor is the value we provide. And we provide a tremendous better value to these clients for the costs that they have to pay, spend any alternative and can provide some credible value. So we have had, I’d say, kind of, no measurable pushback on our price increases, even though they’re at higher rates.

Seth Weber: Okay. And is there still appetite for multiyear contracts? Or is that changed

Gene Hall: Yes, absolutely. Absolutely. In fact, again, the — many of our clients prefer multi-year contracts. It’s a small ticket item and they have administrative costs in dealing with it. And so, many, if not most of our clients actually prefer multi-years, because the procurement people don’t want to waste their time doing this over and over again. And so, to actually see demand from our clients for multi-years as opposed to the other way around.

Craig Safian: Yes. And on top of that, obviously, their mission-critical priorities are not founded by a contractual term. And so, they want to make sure that they have support and insight to support their mission-critical priorities. And so, we’ve seen no pushback at all on our ability to sell multiyear contracts.

Seth Weber: Okay. And then Craig, you mentioned the 50% sign-up prebooking for the conference business. Can you just — how does that compare to pre-COVID levels for this time of the year?

Craig Safian: Yes, it’s a great question. So actually, significantly greater than 50% is actually the — what both Gene and I said, we’re actually comparable or perhaps even a little bit stronger than we were pre-pandemic on that metric.

Q – Seth Webe: Perfect. Okay, thank you very much guys.

Operator: Thank you. Our next question comes from George Tong from Goldman Sachs. Your line is open.

George Tong: Hi, thanks. Good morning. You mentioned headcount growth in 2023 for Research will be more in line with the normal model. Can you discuss how hiring is progressing in GTS and GBS given the tight labor market? And what level of headcount growth do you think will be achievable this year?

A – Gene Hal: Hey, George. So the — our — we are a very attractive employer in the marketplace. When we go for talent, we’re a place that people want to work. And we — it’s a — we’re actually a tough place to drive into reverse selective as well. We’ve had no trouble hiring at all, which is why our growth rate in our associate body has accelerated so much as I talked about in my remarks. So again, we’re an attractive place to work, people going want to work here. And so, they have a great associate value proposition, so we don’t have any trouble hiring people.

Craig Safian: And I think, George, the way to think about just building on Gene’s comments, we’ve — in €˜21 and €˜22, we invested to rebuild our recruiting function and recruiting capacity. And we have that now available rolling forward. As Gene mentioned, we have a great selling brand and associate brand more broadly for those recruiters to go out and attract people. As we think about the headcount growth for this year, it is more in line with our kind of €œnormal algorithm€ where we expect to grow headcount 4 points to 5 points lower than CV growth. That being said, given the recruitment capacity we have and given our standing in the market, if we see our CV growth accelerating, it gives us the opportunity to potentially go a little bit faster there.