Taylor McGinnis: Got it. Thanks so much.
Operator: And William Blair’s Matt Stotler has the next question.
Matt Stotler: Hey, thank you for taking the question. Maybe just a follow-up on Aceyus. Interesting to see that acquisition. Obviously, I think the strategic rationale that you laid out made sense. Would love to maybe just double click on how you’re thinking about the opportunity there. Whether that’s ultimately expanding the TAM, right? And any associated incremental monetization you can do there? Or is this more so just helps to open up maybe that on-prem TAM especially at market that maybe it was harder to crack or both? We’d love to give some additional thoughts there.
Mike Burkland: Yes, Matt, I’ll start with that. Again, think of this as — I don’t want to repeat what I already said, but I think one of the big opportunities here, big rationales besides what I had said is the pull-through value, right? So, we would — we always — whenever we make an acquisition, there are obvious revenue synergies that we look at. But I think when you think about Aceyus, the number one kind of revenue opportunity is really the pull-through. Our win rates in large enterprise are already very, very strong. But this just solidifies our competitive advantage upmarket by having Aceyus as part of the Five9 platform. This is something that is very unique in the market, and it’s going to be very difficult for competition of ours to have a similar offering. So that’s going to allow for pull-through continued wins upmarket and large enterprise for us. That’s a big lever.
Matt Stotler: Got it. Thank you.
Mike Burkland: You got it.
Operator: Jim Fish with Piper Sandler. Please go ahead with your question.
Jim Fish: Hey, guys, thanks for the question. Good to see you. Going back to Peter’s question on the 80% attach rate for the $1 million-plus deals, any sense as to what that was last quarter or last year at this point? And what is differentiating Five9’s AI versus the other CCaaS vendors in your view? And then, Dan, just quickly for you, on that big healthcare win, nice to see. Is this going to act like that large parcel delivery company and we’ll see further regional expansions given their 50,000 seats in aggregate? Or how are you viewing the potential expansion from here?
Dan Burkland: Yeah, great questions. First, I’ll hit the 80% attach rate. I don’t have the measurements from the previous quarters exactly. But I can tell you that’s a very common trend in what we’re seeing and it’s only been increasing. I mean, as AI and automation becomes that much more important, it’s asked for in virtually all the RFPs today, it’s presented whether asked for or not, and we can find use cases for customers across the board now that we have this full portfolio of eight different applications that we can deliver and combinations where you combine the two and deliver a pretty unique use case. So, we’re seeing that a lot of brainstorming within the new customers. They use it to justify their business case to move to Five9 and to the cloud, in particular, but they also in the installed base.
We can see tremendous ROIs. And so we see a better attach rate there, as Mike alluded to earlier. Moving over to the second part of your question, now I don’t recall what it was.
Jim Fish: So is this going to act like large parcel…
Dan Burkland: Yeah, I got you. Yes, the account we mentioned. It very well could. Bear in mind, these transitions take time as they come on to the platform. They will continue to expand their use of various applications that we did not sell them initially. We have certain things that were preexisting that we’re integrated to. In that case, as an example, Aceyus was already — they were already a customer of Aceyus. We’re doing that integration, directly with that as a strategic element. They already have Verint throughout their many, many different sites that’s on-prem. We’re going to integrate to that via our voice stream API. Eventually, they’ll look to probably upgrade the Verint solution to our cloud and the Verint cloud that we integrate with.
