Five9 (FIVN) Introduces AI Insights to Revolutionize Customer Analytics and Automation

We recently published a list of 9 AI News and Ratings to Keep on Your Radar. In this article, we are going to take a look at where Five9, Inc. (NASDAQ:FIVN) stands against other AI news and ratings to keep on your radar.

Expanding Human Capabilities with AI

Leading AI developers are making artificial general intelligence (AGI) their primary goal, securing billions in funding to advance the technology, as per Bloomberg. AGI refers to AI systems capable of performing as well as or better than humans across most tasks, with the software industry expected to be the first to experience its transformative effects. Eiso Kant, co-founder of Poolside, spoke with Bloomberg’s Tom Mackenzie about AGI and the evolving AI landscape.

Kant noted that AI is already increasing software development efficiency by 20–30%, with over 100 million professional developers worldwide benefiting from these advancements. He envisions a future where AI fully matches human capabilities, significantly expanding the number of effective developers. Poolside focuses on serving large enterprises, such as those in defense and financial services, where most software developers work. Unlike general AI models designed for broad applications, Poolside develops highly specialized AI systems tailored for software engineering, integrating within enterprise environments with advanced infrastructure and security measures.

Kant discussed the timeline for AGI and estimated that by 2027, AI would reach human-level performance in most knowledge-based tasks, especially in software development. He compared the impact to dramatically increasing the global developer workforce, driving down costs, and accelerating technological progress. However, he cautioned that such rapid expansion could disrupt the job market, stressing the importance of a gradual rollout to avoid destabilizing the economy.

For this article, we selected AI stocks by reviewing news articles, stock analysis, and press releases. We listed the stocks in ascending order of their hedge fund sentiment taken from Insider Monkey’s Q4 database of over 1000 hedge funds.

At Insider Monkey we are obsessed with the stocks that hedge funds pile into. The reason is simple: our research has shown that we can outperform the market by imitating the top stock picks of the best hedge funds. Our quarterly newsletter’s strategy selects 14 small-cap and large-cap stocks every quarter and has returned 373.4% since May 2014, beating its benchmark by 218 percentage points (see more details here).

Five9 (FIVN) Introduces AI Insights to Revolutionize Customer Analytics and Automation

An IT engineer working on a laptop as planograms for a cloud-based virtual contact center platform appear on the monitor.

Five9, Inc. (NASDAQ:FIVN)

Number of Hedge Fund Holders: 40

Five9, Inc. (NASDAQ:FIVN) provides AI-powered cloud contact center software for customer service, sales, and marketing across multiple channels.

On March 17, Five9 (NASDAQ:FIVN) introduced Spotlight for Five9 AI Insights at Enterprise Connect, improving its AI-driven analytics for customer interactions. The new feature is powered by Five9 Genius AI and enables businesses to extract meaningful insights, automate reporting, and improve decision-making. It allows users to define custom metrics, track hard-to-measure factors like upsell success and retention rates, and quickly implement new analytics without extensive manual work.

Furthermore, Five9 expanded its reporting tools with improvements to Five9 Aceyus VUE, Five9 Analytics, and Five9 Reporting, offering pre-built dashboards and reports for improved operational efficiency. The updates help businesses gain deeper insights into customer experience while simplifying data analysis for large-scale contact centers.

Overall, FIVN ranks 5th on our list of AI news and ratings to keep on your radar. While we acknowledge the potential of FIVN as an investment, our conviction lies in the belief that AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than FIVN but that trades at less than 5 times its earnings, check out our report about the cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.