Fathom Holdings Inc. (NASDAQ:FTHM) Q4 2022 Earnings Call Transcript

Ariye Cole: Okay. And just two follow-up questions regarding the recruitment, what sort of other resources might Fathom provide to help in essence, close the deal and bring on the new agent. Because what €“ your Fathom agents, let’s say it can have a situation where they are able to get someone very interested in learning more, but you don’t make a change in your career instantaneously. People want to learn about your software platform, about other aspects of the job. How easy are the switching costs are and other things, and the question is, to what degree do your agents enlist some sort of corporate support to help persuade the prospect to actually go from just thinking about joining Fathom to actually doing it.

Josh Harley: I love that question. You know this is the first time we’ve had that question. We’ve talked to hundreds of investors and potential investors and you’re the first person to ever ask it, so thank you for that, that’s a great question. So yes, number one, I think our Fathom Careers website is probably the best resource and so you have a lot of agents that will actually refer people, €œhey, check out the Fathom Career website.€ But also we’ve got a marketing center behind the wall and where our agents can go to get business cards, order business cards, order post cards, download marketing, you know buy your presentations, listing presentations, but we also have a whole section on recruiting as well. And so if they want to go, and they can print out or they can email, you know basically about Fathom, like here’s the key benefits of joining Fathom, why Fathom is different.

So we’ve got a lot of resources that agents can €“ I’m not a big fan of print, but they can print or they can share via email or they can share via social media. Some of the things that we have via social media might be you know sized differently to better fit social media platforms. So we provide a lot from corporate for them to be able to access. Now it’s free access, right, so they can go in any time they want, it’s available. They don’t have to reach out to us and ask us for something. But again, you know everyone can go to fathomcareers.com, and it has everything. We’re the only brokers that I know off that literally lists everything. We list everyone on our fees. There’s not a single fee that we charge that’s not listed on our Fathom Careers website, and yet most companies, you can’t figure out what their fees are, because fees are hidden.

So I think we’re very unique in that, we’re very transparent. We encourage everyone to look at those numbers.

Ariye Cole: Great. And

Marco Fregenal: Let me also add, let me add one more thing. We also have between local leaders, where we call our District Directors and Recruiters, we have a team of about 150 individuals, which are located throughout the country. Which agents can call upon them to help, sort of close the deal if you will, okay. So there is a team of, again our local District Directors or our Managing Brokers and Recruiters that can help an agent at any given time, and they often do, get involved to help the agent get sort of like across the end line there. And so that’s another thing that we provide across the country.

Josh Harley: And Marco raised a great point. To add more color to that, when they do reach out, you know I’ve seen other companies, like okay, if you reach out to us and we have to get involved, we don’t give you half of the benefit. The agency still gets full benefit, even if we end up recruiting. Even if our person ends up doing all the recruiting effort, they still get the full benefit of that.