Evolent Health, Inc. (NYSE:EVH) Q2 2023 Earnings Call Transcript

Seth Blackley: Yes, Jess. I mean, I would just say, in general, without commenting on the specific situation. Like just in general, I think our model tends to be highly clinical in nature, right. That’s been our differentiation point from the beginning, which is really more around pathways and I think we talked last quarter about the satisfaction rate of oncologists using our platform being really high. And I think just in general, we tend to differentiate based on being more clinical and being more physician friendly. And I think added to that, our ability to offer multiple specialties, Jess, I think we feel like the competitive environment is a little more attractive for us now than it was six months ago, 12 months ago. And I think it’s really based on less what others are doing and more what we’re doing.

And that’s really how we’re focused is continuing to meet the market where they are and listen to our customers, voice of customers, core part of how we run the company. And I think we continue both in terms of the product that we’re delivering also some of the innovation things that we talked about today. Patients with AI, we can have a longer conversation about it. But I think that’s going to be the determinant of our competitive landscape is our ability to execute, and we’re going to stay pretty focused on what we can do to control it, and we feel really good about it.

Jessica Tassan: Got it. And that’s helpful. And then my last one would just be, can you offer an updated stat on the percent of your NCH Performance Suite live or I’m sorry, the Evolent Performance Suite live that are covered by a vital vision solution or have access to advanced care planning. And that’s it for me. Thanks.

John Johnson: Hi Jess, we haven’t disclosed that. It’s an important piece of our integrated portfolio, right, as we’re both ramping into existing clients and including in new sales, but we’re not breaking out the specific mix.

Jessica Tassan: All right, thank you.

John Johnson: Thanks Jess.

Operator: The next question comes from Richard Close with Canaccord Genuity. Please go ahead.

Richard Close: Yes, thanks for the questions. Maybe just building on Jess’ question and your answer to Ryan, with respect to saying attack the utilization, I’m curious with the increased press on utilization management and then calling it out in Medicaid here recently over the last week or so. Based on your clinical, I guess, being more clinical, are you seeing that accelerate the pipeline in terms of people deciding to switch out the old utilization management and go with the more clinical focus that you guys are offering?

Seth Blackley: Yes, Richard, I do think that it has always been the core of our differentiation and will continue to be the core of our differentiation. And when we talk today about things like patient navigation is a new product that we’re developing, right. That takes us further down that path. And the more you do directly with the patient and the family, the less you have to think about utilization management because you’re sort of doing what I would call shared decision-making rather than a utilization management model. So it has always been our differentiation. I think it is helping, and it has always helped. I think we’re pushing that boundary further with the things that we talked about today. And AI would go down the same vector, right, AI, which we did not talk a lot about on the call and we’ll talk about in the future is a lot about reducing operation and doing things in an automated fashion.

And so we’re going to – we intend to lead on that front across all these different areas, and we’re really pushing as quickly as we can down a lot of different vectors. And I do think the underlying issue and frustration that you’re articulating is an opportunity for us.