EverCommerce Inc. (NASDAQ:EVCM) Q3 2023 Earnings Call Transcript

Brad Reback: And any risk as you lap those next year that they become a bit of a growth headwind?

Matt Feierstein: Listen, I think ultimately, there are certain things that we will be able to repeat, from an action standpoint and other things, that we won’t be able to repeat at that same level. Obviously, we know this is a lever from a revenue growth standpoint, and it’s one that we’re going to continue to pay attention to and pull where we can. I guess certain things, like I said, we know we have room to continue to expand that margin and other things either for the time being. We hit that as hard as we can. Or again, we just won’t be able to repeat that.

Eric Remer: And, Brad, one thing to that is, as Matt talked about before, one of our — when you look at the largest growth within that the payment section is coming from some of our top system of action softwares that we’re not penetrating more effectively. And you look at that TPV growth, that growth is almost 30% just when those four, and we think those are going to accelerate into next year. So even if you have some pullback on some of the take rate, the hope and the expectation is we will continue to grow through that through TPV growth.

Matt Feierstein: And to Eric’s point, those actually happen to be some of the larger margin programs. So their growth will help us continue to drive the overall net take rate growth because those programs over-index.

Brad Reback: Excellent. Thanks very much.

Operator: Thank you. One moment for our next question. Our next question comes from the line of Bhavin Shah with Deutsche Bank. Your line is now open.

Bhavin Shah: Great, thank you for taking my questions. Just kind of back to the macro question. It sounds like it’s still mostly on the marketing side with kind of lingering into the payments. Kind of what impact at all are you seeing on the core system of action side? Can you just talk about renewal rates there, new logo growth has remained healthy or any changes you’re seeing just given the softness in the market?

Eric Remer: Yeah. Thanks for the question, Bhavin. I think the — as I think you brought — you started out right path with marketing technology, there’s been a lag. We’ve kind of talked about the growth rate being just over 1%, which brings down the overall growth there of the business. The one area that we continue to see, logo, slower growth is on the fitness side, which has been several quarters. I actually wanted to really post COVID, is not reached kind of pre-COVID levels. And so that’s the one area kind of the system of action that is just the lagging and we’re seeing it stabilize lagging, but just not accelerating into kind of pre-COVID expectations. You want to add to that Matt?

Matt Feierstein: Yeah. And I think to your point, Eric, outside of the in the fitness subvertical in core home services and core health services, surrounding systems of action where we really do have strong products, strong footholds in those subverticals, again, no real change from that perspective. We continue to see to see strength in our customer acquisition efforts and strength, as Eric talked about, in those core payment programs within that space from a cross-sell standpoint.

Bhavin Shah: That’s good to hear. And just one follow-up. Just on the EverHealth side. I know you’re starting to go more to market with a more integrated kind of brand. Can you just inform us of how that’s going, how those customer conversations have trended and any benefits you’ve seen thus far?

Matt Feierstein: It’s going really well. Again, it’s definitely a journey. So we’re — we have started that journey. I’m not going to say we’re midway through or x percentage through, but there’s a lot of work to continue that journey, or we’ll say customer receptivity has been incredibly strong, where we meet them in the market, where we’ve surveyed them. This is what they’re looking for is a unified platform. And so, we’re excited about getting to that spot. We believe that’s going to help us drive more efficient go-to-market motions, greater new customer acquisition, the ability to cross-sell at a greater rate. So very excited to get there. It is a process and a journey to get there. But again, along the way, the validation we’re getting from our customers and prospects is really strong.

Bhavin Shah: Great, thanks for taking my questions.

Operator: Thank you. One moment for our next question, please. Our next question comes from Alex Sklar with Raymond James. Your line is now open.

Alex Sklar: Great, thank you. I just want to follow up on your answer to that last question. Can you talk about the digital demand gen effort in particular through the third quarter? And specifically, on the new logos that how that performance for the digital channels in relative to kind of the start of the year, either in both in pipeline generation or either in conversion as well? Thanks.

Matt Feierstein: Yeah. I would say relative to the start of the year and how that’s gone through the year, obviously, you have ebbs and flows based on different market dynamics. But quarter-over-quarter, significantly from a demand gen standpoint, we really haven’t seen massive change there. Our LTV, obviously, through our efforts on focusing on the right customers, focusing on expansion of those customers has continued to improve nicely. CAC has remained where we have expected to remain and ultimately, LTV to CAC, again, looking back at the beginning of the year is in a very, very healthy place. Very, very linear to where it was at the beginning of the year and an area that, again, when we look at the strength of that metric overall vis-a-vis, digital demand gen, we have opportunities to continue to invest in some of our core products, some of our core systems of action, where those return metrics are really strong.

Alex Sklar: Okay. That’s great color. And then just a follow up, either for Eric or Marc, just on the workforce restructuring efforts from last week, can you just provide some more color on what percentage of the business was impacted. And was this across all lines of the business or any particular department that saw maybe an outsize or less of an impact? Thanks.

Marc Thompson: Yeah, it’s about 7% all in, and it was really kind of across the board.

Alex Sklar: Okay. Thanks for that.

Operator: Thank you. One moment for our next question, please. Our next question come from the line of Ryan MacWilliams with Barclays. Your line is now open.

Pete Newton: Hey, thanks for taking the question. This is Pete Newton on for Ryan MacWilliams. Very pleased to see the continued operating execution in the quarter. I got to ask, what are you seeing on the SMB front? And has customer demand remained in line with prior quarters? Or are you seeing things trend differently?