eGain Corporation (NASDAQ:EGAN) Q2 2023 Earnings Call Transcript

And it has nothing to do with Google, it has to do with the fact that in that 0.1% of the case or in that case whatever that was, you have to know how to attribute that’s our judgment anyway. In customer engagement, which is where we are and in business environment were answers matter in terms of correctness. You have to have a system that manages the generative bit, so that you minimize absolutely the risk of providing — that is grossly incorrect, right? And so people are really keen to understand how to make it work in their enterprise constraints, right, compliance, security, attribution, correctness. So those are the things that we feel we are being brought in to talk about to say, can you do it? And we are happy, because that’s what we’ve been doing in the last several months, working those things out.

Jeff Van Rhee: Okay, awesome. So maybe last from me then on the sales side, the bookings environment, you’ve commented on the macro obviously last quarter you had said as well was difficult, cycles were lengthening, they’ve lengthened a bit more here. And you referenced a number of reasons reprioritization of spend and a number of other things that might be taking place. Just expand on that a little bit with respect to what you saw in the bookings and sort of the ability to close business this quarter? And specifically on things that didn’t get done. What are people reprioritizing? What’s getting done? What’s not getting done? Just maybe expand a little bit more on what’s going on there?

Ashu Roy: Yes. So what we are seeing is not in every case, but in several cases, we are seeing people saying we are going to evaluate, right? So this is the quarter in which people are evaluating their priorities. So that’s the thing we are hearing. Also, we are seeing people, and I’m talking about the ones that are not moving fast enough. People saying, let’s watch for the market and then we will open up the budget for the middle of the calendar year, right? Those are two things we are hearing right now. On those deals which are slowing down.

Jeff Van Rhee: Okay. And maybe if I could just sneak one last one, in on the sales side as well. On the — you commented on the healthy S&M spend that you expect to continue, can you put a little finer point on that, what are you thinking in terms of, I don’t know if it’s dollars or percentage and or if you want to quantify it from a rep standpoint, like where did you end €˜22? Where do you think you’ll end €˜23?

Ashu Roy: I mean, we’re still — even at the current capacity, we are — we have doubled our capacity from where — even where we are today, we have doubled the capacity where we were making most of that. And so that’s what I mean by healthy, I feel like we have a good set of sales team members and a structure and enablement has been executed. Of course, we continue to drive that. So to us, it’s a matter of making sure that they become productive and that’s really the focus at this point.

Jeff Van Rhee: Okay. Thanks for taking my questions.