DocuSign, Inc. (NASDAQ:DOCU) Q3 2023 Earnings Call Transcript

Cynthia Gaylor: Yes, I mean we need to continue to invest in our systems and more automation. But I would say ERP has been a multiyear endeavor that started before I even joined the company. So, it’s a big milestone for the company that will enable a lot of other automation to happen. So, we’ll continue to invest there, but I wouldn’t expect another project as large as that project and cross-functional in the near-term.

Allan Thygesen: Yes, I agree with that. Just to add to that, I think — I don’t think there’s anything huge to talk about from an investment perspective. But just for color, this company feels like it has one of every SaaS product that’s been backed by the venture industry in the last 10 years, certainly. So, we need to dramatically clean that up and get to a much smaller number of anchor tools. In addition to our ERP system, the other big focus this year has been on our sales force implementation, which obviously is a core platform. I think we’re in much better shape now than we were at the beginning of the year. And there’s a couple of other areas where I think we have opportunity to dramatically simplify and consolidate and that will help everyone become more productive. But it’s not going to have not going to be able a magnitude that Cynthia went through with the ERP project.

Kirk Materne: That’s super helpful. Thank you all.

Operator: And we have reached the end of the question-and-answer session. I’ll now turn the call back over to Allan Thygesen for closing remarks.

Allan Thygesen: Thank you. Well, thank you all for joining to hear more about where we’re headed. I’m excited to be on this call with all of you and to be leading this incredible iconic company. In closing, we believe we delivered a solid Q3, and we’re focused on delivering an exciting product roadmap and improving the efficiency of our go-to-market to drive growth and profitability. My first two months have affirmed DocuSign’s tremendous headroom, strong customer relationships and world-class talent. I’d like to thank our employees, our customers and our partners for their warm welcome and the insights dedication they’ve shared. I look forward to updating all of you as we make progress. Thank you for joining.

Operator: And this concludes today’s conference. You may now disconnect. Thank you and have a good day.