Coursera, Inc. (NYSE:COUR) Q4 2022 Earnings Call Transcript

And linking those two things together, Workforce Development with the Ministry of Labor and career elective with the Ministry of Education. So, it’s not just the content and credentials, it’s also the way that we can actually structure relationships and connections between institutions that government seem to think to be pretty compelling and generally speaking, it’s pretty unique for Coursera.

Operator: Thank you. And we’ll take our last question today from Rishi Jaluria of RBC.

Rishi Jaluria: Wonderful. Thanks for taking my questions guys. Two that I’d like to, if I may. First, going back up to the ChatGPT, OpenAI question, I understand there’s potential benefits as it becomes another skill that people need to learn. One question I’ve gotten a lot from investors and would love to hear your perspective is, how does ChatGPT itself kind of disrupt the way learning can happen and even as itself, is there a potential threat that you see or is it really the, kind of benefits and everything to your business model far outweighed the risk? And then I got a quick follow-up.

Jeff Maggioncalda: Yes. Thanks, Rishi. So, in terms of the way the learning experience happens, the way I see it in very simple €“ in a very simple view, I sort of say, all right, there was, kind of arrow one of online learning was YouTube, for the most part, it’s very passive. You sit back and watch a video. When Coursera came out along with other providers and it came out of universities where they introduced active learning. You’d watch a video, but then you’d answer questions. So, it was more engagement in the content. I think there’s a new and next level of learning, which I will call interactive learning, where you are actually interacting. You are watching a video or you’re doing an assessment. And not only do you do it, but you get personalized feedback on that and can even have, kind of conversations to better understand the concept to get more examples to role play a scenario.

So, I think that, that interactive personalized learning is really going to be a big unlock with this technology. And so, I think the ability to learn is going to go way up. So long as people don’t outsource their thinking to GPT. This is a little bit different than a calculator. Calculator is just basically follow instructions as you put into it. This technology can write stuff pretty much from scratch. And so, it is possible to outsource a lot of the thinking that would normally accompany writing. And I think that’s actually one of the potential downsides or vulnerabilities, risks that comes from this kind of technology. But overall, we’re going to really push on how do we unlock more of that personalized interactive learning. We think that in terms of the relative position is, I really like the fact that we have high-quality branded content because that is something that will be, I think, highly desired in a world where people don’t always €“ aren’t always able to distinguish fact from fiction.