Concentrix Corporation (NASDAQ:CNXC) Q4 2022 Earnings Call Transcript

Concentrix Corporation (NASDAQ:CNXC) Q4 2022 Earnings Call Transcript January 19, 2023

Company Representatives: Chris Caldwell – President, Chief Executive Officer Andre Valentine – Chief Financial Officer David Stein – Head of Investor Relations

Operator: Good day and thank you for standing by. Welcome to the Concentrix Fiscal Fourth Quarter, 2022 Financial Results Conference Call. At this time all participants are in listen-only mode. After the speakers’ presentation, there’ll be a question-and-answer session. . Please be advised that today’s conference is being recorded. I would now like to hand the conference over to your speaker today, David Stein, Head of Investor Relations. Please go ahead.

David Stein: Thank you, Leanne, and good morning. Welcome to the Concentrix fourth quarter, fiscal 2022 earnings call. This call is the property of Concentrix and may not be recorded or rebroadcast without the written permission of Concentrix. This call contains forward-looking statements that address our expected future performance and that by their nature address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to today’s earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could affect our future financial results.

This includes the risk factors provided in our Annual Report on Form 10-K. Also during the call we will discuss non-GAAP financial measures, including free cash flow, non-GAAP operating income, adjusted EBITDA and adjusted EPS, as well as adjusted constant currency revenue growth. A reconciliation of these non-GAAP measures is available in the news release and on the Concentrix Investor Relations website under Financials. With me on the call today are Chris Caldwell, our President and Chief Executive Officer; and Andre Valentine, our Chief Financial Officer. Chris will provide a summary of our operating performance and growth strategy, and Andre will cover our financial results and business outlook. Then, we’ll open the call for your questions.

Now, I’ll turn the call over to Chris.

Chris Caldwell: Thank you very much, David. Good evening, everyone, and welcome to our fourth quarter and fiscal year 2022 earnings call. I would like to start with a quick review of 2022. We made progress across several fronts that we believe continue to position us as a leader in the customer experience industry. For the full year, revenue increased over 13% on an as reported basis. On an organic constant currency basis, revenue was up over 8%. On a non-GAAP basis, our operating margin €“ operating income increased more than 20% and our operating margin was up 90 basis points to a record 14%. Free cash flow was up 26%. In addition to this profitable growth, our operational performance continued to be strong in 2022, once more delivering the highest customer satisfaction and innovation scores since we started our surveys over a decade ago.

Our investments in new technologies and innovative services have also allowed us to capitalize on new opportunities with clients as their priorities have shifted going into 2023 from helping to support their growth, to reducing their operational costs. As a reminder, earlier in the year we introduced our new Concentrix Catalyst Group, successfully integrating the PK acquisition, to allow us to deliver deeper CX Technology Solutions at scale. In July, we augmented our B2B revenue generation capabilities and footprint with the service source acquisition. Throughout the year we have rolled out multiple technology platforms for our operations that have helped increase our profitability and security such as Recruit CX, Connect CX and CX QI. We have also increased our operational footprint with new countries and additional locations in Europe, Latin America and Asia.

In 2023, we have additional footprint investments in the works, as well as continued focus on building platforms that will help us be more efficient and deliver a compelling offering for our clients. We believe all of this is helping continue to build our pipeline of opportunities around more complex work and higher value services. Turning to the fourth quarter, I’m pleased to report that despite the challenges of a tough macroeconomic environment in the back half of the year, we delivered strong revenue growth, profit improvement and cash flow generation. Our revenue of $1.64 billion represented an increase of 12% compared with last year on a reported basis. Revenue increased approximately 6% on an organic constant currency basis. Non-GAAP operating income of $284 million was up 22% and adjusted EBITDA increased 20% to $285 million.

Free cash flow increased 32% to $193 million compared with last year. We did experience volume softness primarily in late October and November with clients in the consumer electronics and retail e-commerce areas. Clients in these areas as a whole were flat to down year-over-year without their traditional seasonal uptick in volumes related to consumer spending they expected. While the base business remained solid, volumes were below what these clients had forecasted for their Double 11 shopping event, Thanksgiving and Christmas pre-sales. Although we adjusted quickly, our fourth quarter profits were impacted by initial staffing levels to meet clients’ forecasted demand. The rest of the portfolio performed very well with several of our key verticals posting double digit revenue gains that Andre will go through.

Our catalyst business continued to build a strong pipeline of new opportunities of integrated solutions with our CX Operations clients, as well as expansion work within our existing catalyst clients. Within our Catalyst business, we did experience a few ramps progressing slower in the quarter than we expected, primarily based on clients ability to coordinate change in their ecosystems. This is typical with larger projects and we expect to be on pace within our second quarter. From a sales perspective, we signed business with two dozen new logos in the quarter. Our wins provide a full spectrum of services to clients across our vertical service. Two interesting examples include providing business to consumer sales and integrated sale propensity analytics to improve conversion rates for a large European service provider, which was delivered by our new business-to-business sales team, and in our catalyst business providing advisory services for cloud based data management, quality assessment and assurance to reduce costs on an operational process for a new economy company.

In addition to these wins, our pipeline of single systems integrator and solution operator opportunities, which combine the capabilities of our Concentrix Catalyst, core CX operations and our B2B team increased during the quarter. We believe this expanding pipeline shows that our investments to align our capabilities and services to designing, building and running the future of CX is resonating well with existing and new perspective clients. We use these capabilities to broaden and deepen our relationships by optimizing business processes, consolidating volume and reducing our clients cost. Going into the New Year demand from enterprise and new economy perspective, clients remain strong. Existing clients are recalibrating volume expectations and we are seeing positive discussions that we expect will lead to the consolidation of client volumes with us.

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As a result, we expect choppiness in the first two quarters of the year as these discussions are finalized. We expect year-over-year growth to accelerate in the second half of the year as a result of large deals we have already signed, underlying base business and consolidation of volumes from smaller suppliers. We do not expect and are not factoring in large seasonal volume at the end of 2023. As a reminder, historically we have done well in both good and more challenging economic times by helping our clients meet their goals. In times like these, our clients need to continue to drive revenue, do more with less through automation and retain customers by ensuring the best possible experience. We are having the right conversations about all these areas with our clients.

From an operational perspective going into 2023 challenge with staffing new technical problems have eased and the labor market has become stable and more predictable in most regions. The pricing environment for solutions also remains stable. In summary, 2022 was a successful year where we took significant steps to build our offering both organically and inorganically focused on transforming everything CX for our clients and their customers. We’re optimistic about what we can deliver in 2023. We have confidence in our strategy to grow faster than the market with margin expansion, relentlessly innovating with new solutions and expanding into emerging markets, building strategic key relationships and selectively pursuing strategic acquisitions to drive superior returns for our shareholders.

Finally, I’d like to thank our exceptional staff for their commitment to execution, our clients for their trust and our talented Board of Directors for their support and mentorship and our investors for their confidence in Concentrix. With that, I’ll turn the call over to Andre. Andre.

Andre Valentine: Thank you, Chris, and hello everyone! I’ll begin with a look at our financial results for the fourth quarter and then discuss our business outlook for fiscal year 2023. We delivered solid revenue growth, impressive margin improvement and strong cash generation in the fourth quarter, despite some impact from lower client volumes and slower project ramps than we expected going into the quarter. Revenue in the fourth quarter was $1.64 billion as reported, up 11.9%. The improvement in reported revenue includes a 5.1% negative impact from foreign currency fluctuations, and 11.2% impact from acquisitions. Organic constant currency growth was 5.8%. In terms of client verticals, on a percentage basis, revenue increases of healthcare clients led the way in the quarter, growing approximately 23%.

Revenue grew 13% in the technology and consumer electronics vertical, with technology clients driving the growth. Our retail, travel and e-commerce clients grew by 12% with travel clients driving the growth. Revenue from banking, financial service, and insurance clients grew by 10% in the quarter. Communications and media client revenue grew 9% with all of that growth driven by the contribution of the catalyst acquisition. Revenue from our other vertical grew 5%, with growth from acquisitions more than offsetting an organic decline in that vertical. Organic growth in the quarter was driven primarily by increases with clients in the technology, travel, banking, healthcare and automotive industries. New economy clients generated growth of 13% year-over-year and represented 22% of fourth quarter revenue.

We generated modest growth across our enterprise clients on an organic, constant currency basis. While we grew with 14 of our 20 largest enterprise clients, softer volumes with a handful of consumer electronics and communications clients were a headwind for this grouping of clients in the quarter. Turning to profitability, non-GAAP operating income was $248 million in the fourth quarter, compared with $203 million last year. Our non-GAAP operating margin was 15.1%, up an impressive 120 basis points from 13.9% in the fourth quarter last year. Adjusted EBITDA was $285 million compared with $238 million in the fourth quarter of last year. Our adjusted EBITDA margin was 17.4%, up 120 basis points from 16.2% in the fourth quarter last year. This impressive margin progress reflects profit flow through on revenue growth from existing and new clients.

Contributions from catalyst in our B2B revenue generation business, productivity improvements and increased pricing, partially offset by investment in new program ramps and wage inflation. Non-GAAP net income in the fourth quarter was $157 million, compared with $158 million last year. Non-GAAP EPS was $3.01 per share compared with $2.99 per share last year. GAAP results for the fourth quarter of 2022 included $42 million of amortization of intangibles, $19 million of expense related to acquisition integration and $10 million of share based compensation expense. Our non-GAAP tax rate was 32.5% in the fourth quarter. This was higher than expected due to the change in geographic mix of our income, which increased our exposure to U.S. BEAT and guilty taxes for the full year.

Our non-GAAP tax rate for the full year was 27.3%. Turning to cash flow, our fourth quarter cash generation from operations totaled $236 million, and capital expenditures were $43 million. This resulted in free cash flow of $193 million in the quarter. Fourth quarter free cash flow included approximately $19 million of integration costs, primarily related to the service source acquisition. We are on track to deliver our year one cost and revenue synergy targets for this acquisition. For the full year, free cash flow came in as expected at slightly over $460 million. We continue to expect free cash flow to approximate 85% of non-GAAP net income over time and for capital expenditures to approximate 2.5% of revenue. Turning to the balance sheet, at the end of the fourth quarter, cash and cash equivalents were $145 million.

Debt outstanding was $2.224 billion and net debt was $2.079 billion. We achieved the commitment we made at the time of the PK acquisition of reducing our net leverage to under 2x pro-forma adjusted EBITDA by year. We did this despite an active capital program, active program for capital return and the service source acquisition. Speaking of capital employment, we maintained our balance approach in the quarter, including capital return, investing in the business and debt repayment. During the quarter, we paid a quarterly dividend of $0.275 per share. We also repurchased 106,000 shares of our stock for approximately $13 million. Repurchase in the fourth quarter were made in the average price of approximately $120 per share. For the full year, we paid $53 million dollars in dividends and used $121 million on share repurchases.

As of today, we have $354 million remaining on our share repurchase authority. Our near term priorities for free cash flow, are our dividend and debt reduction with modest antidilutive and opportunistic share repurchase activity as well. At year-end, our liquidity remained strong at nearly $1.3 billion, including our $1 billion line of credit, cash on hand, and the additional capacity on our AR Securitization. Our strong balance sheet and cash flow generation provides significant flexibility for the future. Now, I’ll turn to our business outlook for the first quarter and full fiscal year 2023. As Chris mentioned, the current macroeconomic environment presents both challenges and opportunities for us. While growth is slowing in some verticals, and we’re experiencing delays with some project ramps, we also see opportunities to gain share with our client base through the consolidation of volumes from smaller providers.

We also see opportunity for new outsourcing volumes as our clients seek to make more of their cost structure variable and drive efficiencies using our design, build and run approach. On balance, we now expect to see constant currency revenue growth in the first half of 2023 in the low to mid-single digits with stronger growth in the second half of the year. We’re also taking steps internally and making investments to drive further efficiency and reduce costs, as well as grow faster in emerging markets, Latin America and Europe, across our entire set of capabilities. For the first quarter we expect organic constant currency revenue growth to be in the range of 2% to 4%. Based on current exchange rates, we also expect a 2.4 point year-over-year headwind in the first quarter.

We are expecting the timing of our 2022 acquisitions to contribute approximately $80 million of incremental year-over-year revenue growth in the first quarter. Based on these assumptions, we expect reported first quarter revenue to be in a range of $1.61 billion to $1.64 billion. Our profitability expectations for the first quarter include non-GAAP operating in a range of $210 million to $220 million. This equates to a non-GAAP operating margin of 13.2% at the midpoint of the range, an increase of 10 basis points over the first quarter last year. We expect interest expense in the first quarter to be approximately $35 million, with an effective tax rate of 26% and a weighted average diluted share count of approximately 52 million shares. As is typical in our business, we expect first quarter free cash flow to be approximately breakeven.

Moving now to our outlook for the entire year, we expect 2023 constant currency organic revenue growth to be in a range of 4% to 6%. Based on current exchange rates, we expect almost no-FX impact on our reported revenues for the full year €˜23. We expect the timing of our 2022 acquisitions to contribute, approximately $160 million of incremental year-over-year revenue growth for the full year. This equates to reported full year revenue in a range of $6.715 billion to $6.865 billion. These expectations include a continuation of the general economic softness we have seen in recent quarters throughout the year, including muted seasonal volumes in the fourth quarter of 2023, consistent with 2022. Based on our discussions with clients regarding their recalibrated volume expectations for 2023, we expect to grow faster in the second half of ’23 than in the first half.

Despite the challenging macro environment, several factors give us confidence in our forecast for the year, including increasing contributions from the two large deals discussed on our last earnings call, a growing pipeline with discussions with clients to consolidate more volumes from smaller providers, and passing the anniversaries of the offshore movement and downturn in volumes last year from our Crypto currency clients, which occurred in the second quarter of 2022. Our full year profitability expectations include non-GAAP operating income in a range of $950 million to $990 million. This equates to a non-GAAP operating margin of 14.3% at the midpoint of the range. We expect full year interest expense to be approximately $140 million and effective tax rate of approximately 26% and a weighted average diluted share count of approximately 52 million shares.

We expect another strong free cash flow generation year, with free cash flow growing by over 10% to over $500 million in 2023. This would position us to further reduce our net leverage to under 1.6x adjusted EBITDA by year end, if we assume no further acquisitions or share repurchases. Our business outlook does not include acquisition related impacts or transaction and integration costs associated with any future acquisition. Also not included in the guidance are impacts from future foreign currency fluctuations or future share repurchases. As I close, I want to say that we had a successful year with strong revenue growth, margin expansion and free cash flow generation. We believe our unique customer experience offerings will keep our business resilient through business cycles.

Our vision for the future of the business presented at our Investor Day last January is unchanged, despite the near term challenges in the economy. This includes faster than market growth through 2025, with meaningful margin expansion, strong free cash flow generation and the ability to be a leading consolidator in the space, leveraging our strong balance sheet. With that now, Leanne, please open the line for questions.

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Q&A Session

Operator: Thank you. At this time, we will conduct a question-and-answer session. . Our first question comes from the line of Vince Colicchio of Barrington Research. Your line is now open.

Vince Colicchio: Yeah, good afternoon Chris. Can you talk a little bit more about how demand patterns are changing for a more labor intensive work? Are you seeing demand for a bigger offshore piece? And are you seeing some existing engagements shift more towards catalyst type work, for example.

Chris Caldwell: Hey Vince! So first on the labor part, we are seeing as we kind of talked about in Q3, a continuation of when people are looking to outsource for the vast majority, they are looking at outsourcing offshore versus near shore and onshore to begin with and that’s primarily driven by sort of the cost environment that people are looking for a larger reduction in their run costs. And so we are seeing that, but we’re not seeing sort of a difficulty to supply to those demands or changes in sort of the pricing environment relatively stable for sort of the higher value work that we do. You are correct; we’ve made a concerted effort over the last year, just really focus on more in-depth and integrated complex offerings with our catalyst business.

Obviously you know it takes some time to ramp those up and we had some constraints on the technical talent at the beginning of the year in 2022 as we mentioned, those constraints of sort of cleaned up or cleared up. And so we are seeing a much bigger pipeline of those more integrated offerings going into 2023 which we’re excited about.

Vince Colicchio: It sounds like a good amount of the consolidation related revenue you expect in the second half will be signed in the first half. I’m curious in terms of confidence level with signing that business. Are you dealing largely with existing clients and to what extent are these clients that have consolidated business with you in the past?

Chris Caldwell: So you are correct, the vast majority are existing clients that we’re having the conversations with. A big chunk, we have consolidated volume within the past through COIVD, as well as from other areas where they might have seen different changes in their growth pattern and we are predominant providers in those areas. And so we have a high level of confidence with what we think we can sign from a consolidation perspective in the first couple of quarters.

Vince Colicchio: And then Andre, if I look at the midpoint of your adjusted operating margin expectation for fiscal ’23, it looks like a slight increase. I’m just wondering if you could review the puts and takes to that.

Andre Valentine: Sure, Vince happy too. Your right! The midpoint, that’s 14.3%, which is up 30 basis points versus what we delivered in the past year. We think the drivers of our margin growth remain what they have been, which is certainly more complex, higher value offerings, more technology in our offerings, using technology, including some of the platforms that Chris alluded to in his prepared remarks to make ourselves more efficient and leverage on our G&A as we grow. I think the somewhat more modest margin progression this year versus last year and a couple of prior years would largely reflect that the growth rate is down a bit, and so less leverage on G&A, more investment frankly upfront in some of the program ramps. So including those large programs that we talked about on the third quarter earnings call, and let’s see…