Cintas Corporation (NASDAQ:CTAS) Q2 2024 Earnings Call Transcript

Todd Schneider: Good question, Seth. The design collective business, the direct sale portion of it, we’ve spoken in the past, it’s certainly lumpier. And so as far as where that growth is coming from, it’s really more national accounts, where we would get it, hospitality, lodging. And when they have rollouts or new allotment programs, you tend to get spikes. And then — so we love the spikes and then the, what comes after the spike isn’t as good, but I wouldn’t think about it as a big growth engine for us.

Mike Hansen: Yeah, we typically would say in the low to mid-single-digit growth. So this quarter is sort of in line with that expectation.

Operator: And our next question comes from Stephanie Moore from Jefferies. Please go ahead, Stephanie.

Stephanie Moore: Hi, good morning. Thank you. I wanted to touch a bit on maybe the cross-sell opportunity over time. I think you’ve provided — you continue to execute very well on your investments, particularly on the technology front and called out this enhanced visibility that you have. So maybe you can talk about, given some of these investments, what this might mean for cross-selling, meaning the opportunity to add those additional products and kind of continue to further penetrate each existing customer. So kind of how are you balancing the incremental products that you can offer over time? Thanks.

Todd Schneider: Good morning, Stephanie. Well, you can think about it — we call it cross-sell. There’s — cross-sell is really division to division. There’s also upsell which would be, we have products that our customers don’t use all of our products, even within the rental division, or the first aid division, and what have you. So, those are all components of growth for us, and we see a significant, massive, frankly, runway in all those areas. So we’re trying to position our employee partners to make sure that they’re in the right spot and have the right information to help the customer. And then we’re also continually, it’s part of our corporate culture, is to invest in new products and new services. We’re always working on that. And we get those ideas from those customers and then we test them and then we launch them and we’re always working on that. It’s always been a component of our growth and always will be.

Stephanie Moore: Thank you. Appreciate it.

Todd Schneider: Thank you.

Operator: And our next question comes from Scott Schneeberger from Oppenheimer. Please go ahead, Scott.

Scott Schneeberger: Thanks. Good morning, everyone. Happy holidays. I — my first one, I’m going to delve into the SG&A running low double digits growth, something you did last year as well. And you cited investment in selling resources, management training program, tech, and also some talent acquisition efforts. Just curious, and you guys have said on this call, labor is getting better but still a little tough. Could you elaborate on the labor aspect and kind of what you guys are doing pushing the selling? And then also curious about the tech aspect. Maybe you’ve already covered it in the call if that’s what you meant, but just wondering if there’s anything extra there? Thanks.

Todd Schneider: Yeah. Good morning, Scott. We’re — the items that you mentioned, they’re all really important to us. We are — there’s not one that I would call out, but I would think about it this way. We think the future’s really bright and we want to invest for the future. We know we need the talent acquisition team to be attracting the very best talent. The management trainee programs are leaders of the future, and we think they are a critical pipeline, and we’re going to need those leaders. And then the selling resources are, we see the — it looks, we think the future’s bright with our, how many customers we have, what the size of the market is. I mentioned 1 million customers, about 16 million businesses. So that’s all great.

And then you kind of wrap it all with technology, because technology will, we want to make it easier to do business with us, and we want to leverage technology to make our partners more successful. Point them in the right direction, give them the right tools in their toolbox to spend their time in the right spots, but also to make it easier for the customer to buy, easier to do business with in totality.

Scott Schneeberger: Great, thanks, appreciate that. And then, not a lot of acquisition activity in the quarter, but there was some, and there was a good amount in the first quarter. I remember you saying it was across all businesses, but we didn’t hit it up too much last quarter. Could you talk about what it is that you’re acquiring and clearly across segments, but what the strategies have been there? Thanks.

Mike Hansen: Sure, not a lot of change in the strategy, Scott, and that is we love rental tuck-in opportunities and we’ve made a number of those this year. And as you can imagine, when we do that in a marketplace, we add immediate capacity utilization improvement, route density, and so those things really help us in the rental business. So we’ve made some of those. We certainly have made some first aid acquisitions, and we’ve made fire acquisitions. Again, the dynamic is similar in all three of these. These are really nice tuck-in opportunities that just strengthen our business in the local markets in which we acquire them, and we’ll continue to look for those opportunities as best we can.

Todd Schneider: One thing I might add is, to Mike’s point, we get synergies. It helps us with density, helps us with capacity utilization, allows us to spend more time with the customers. So all that’s valuable, but in each of the businesses, depending upon the business we acquire. But normally when we make an acquisition in rental, first aid, or fire, we’re able to provide an offering to that customer base that’s broader than what they had in the past. So the rental waiver broader offering than most companies out there, certainly in the first aid we do as well. And depending upon the [fire] (ph) acquisition, that’s very consistent. Separate from, then we can cross sell. So it adds nice value.

Operator: And our next question comes from Shlomo Rosenbaum from Stifel. Please go ahead, Shlomo. Shlomo, is you line muted?