Chemed Corporation (NYSE:CHE) Q1 2024 Earnings Call Transcript

Nick Westfall: Correct. It will be integrated very quickly. Our team is doing a fantastic job with that. And as we’ve alluded to we won’t manage — we’ll manage the business around how we’ve approached every other aspect with it and feel good about the predictability of marginal outlook.

Joanna Gajuk: And obviously with your balance sheet and cash flow it sounds like you have a lot of room to do more of these it sounds like — is it fair to expect a couple of more this year?

Nick Westfall: I don’t think we — as we never have we wouldn’t set any expectations. But as you allude to balance sheet is pristine and opportunities absolutely are out there. And hopefully they come to fruition that have the same alignment like we’re talking about now. And it’s why I also referenced it’s not just the traditional transactional component. It is also long-standing providers that are now no longer looking at tax status as a relevant impediment and looking to just align organizations so that they can evolve their needs and mission to continue to serve the communities we’ve all signed up for 40-plus years.

Mike Witzeman: We’re very bullish on the pipeline the potential for these kind of deals over maybe not just 2024, but the next 18 months to 24 months. But we’re very bullish on the potential to be able to do these kind of deals over the next couple of years.

Joanna Gajuk: Right. And guys to your point earlier around — I guess the market is I guess open so to speak their assets for sale. And I guess it ties to my other question — last question around VITAS around the hiring. So very impressed there. The bonus program is long over, but you’re still doing pretty well there. So I guess what’s happening? Are you hiring away these nurses and other clinicians from your competitors from some other hospice agencies or maybe they are still kind of in this way? Or are you seeing these workers maybe coming from other setting?

Nick Westfall: Yes. It’s a little bit of everything to be quite honest and it’s somewhat market-by-market specific. But what I will say is the strength of our candidate pool has never been stronger and our continued focus on retention of our existing staff is exactly the same way. So we feel really good about the outlook and our ability to continue to methodically add team members when and where we need them to support our growth forecast. And as you see in the first quarter we outperformed just our internal quarterly growth forecast. And hiring and retention will not be an impediment towards growth on a go-forward basis. And demand from a referral standpoint is still extremely strong.

Joanna Gajuk: Thank you. If I may on the Roto-Rooter side a couple of follow-ups. On the commercial, so that revenue much worse. You said you have some plans in place already to remediate some of these issues. And it sounds like some are maybe faster to kind of [indiscernible] versus others. So, any way to help us how to think about when I guess you would expect to see the benefits of these remediation actions?

Kevin McNamara: Well Joanna, let me start by saying that, we’ve pinned a lot of our problems on macroeconomic issues over the last 12 to 16 months. On the residential side, we think that those issues are beginning to abate the macroeconomic issues. The — it seems to be lingering on the commercial side for a variety of reasons which we implied. But the things that we said were going to change, they’re largely — I mean if you put it — let me just — I’ll simplify it. Commercial accounts tend to take a lot more handholding. It’s more communication. They expect to be moved to the top of the queue when their problems are more important than anybody else’s. During the pandemic, when we had more demand than we could deal with that type of customer was difficult to deal with given the shortages in resources.

I would say that — if I would summarize most of our plans, it’s going back to what we did do, the more of the handholding, the more of the emphasis on the importance of commercial work. Those projects have begun — have already begun. And again, we expect them to bear fruit. They historically did. And when you combine that with what we see generally improving not back to normal, but improving macroeconomic operating level, we’re looking at the relative short term for improvements on the commercial. Mike, anything else?

Mike Witzeman: Yes. As Kevin said, the handholding and the touch points at a local level with commercial — potential commercial customers, that’s going to take a little bit of time. But to illustrate the point of some things that we’re doing and we’re hoping that it will help in the short term, we’re now sending for instance cameras along with every jetting opportunity we have to clean a sewer and drain. And we’ve never done that before. We’re hoping that helps almost immediately start driving add-on sales. And we’re starting to implement that program and we’re going to see how that goes. So, as we mentioned in the script, there are some short-term things, we’re hoping that we can almost immediately start driving at least some improvement. And then the handholding and the macroeconomic things that Kevin is talking about are a little bit longer term.

Joanna Gajuk: Thank you. And I guess the other piece in that segment, you talk about on the margin side, right, so like some of the revenue is not there which I guess should be reflective in the EBITDA because of the commissions and how I guess these employees are reimbursed. But I guess the margins for us, it sounds like advertising cost, but then you kind of lowered that at the end of the quarter or by the end of the quarter, it was more normalized. So should we expect the segment margin to essentially bounce back close to 28% or so in Q2? Is that what you’re trying to tell us?