Chegg, Inc. (NYSE:CHGG) Q2 2023 Earnings Call Transcript

Operator: Our next question comes from Alex Fuhrman with Craig-Hallum. Please proceed with your question.

Alex Fuhrman: Hi, guys. Thanks very much for taking my question. I was hoping you could talk a little bit about your business in emerging markets and specifically India, I think in the past, you said that maybe you hadn’t handled the rollout of payments so well in India, can you give us a little bit of an update on the time line to all debit card acceptance in India and when you could start to see that market move the needle?

Dan Rosensweig: Yes. The latter one is hard for me to say, and I don’t want to predict it yet, because I think in the world that we’ve lived in, in the last three or four years, making predictions has not really resulted in a good outcome for us or anybody else for that matter. But the first one I can answer very specifically, which is we are rolling out this month the new payment capability of the unified payment platform, which will allow for debit cards. So that’s going to start to happen this month. And when we start seeing the impact of that we’ll find out over the next few months, but it’s going live this month. So that’s very exciting for us.

Alex Fuhrman: Okay. That’s really helpful. Thank you.

Dan Rosensweig: Yes. Appreciate the question.

Operator: Our next question comes from Brent Thill with Jefferies. Please proceed with your question.

Brent Thill: Dan, just on the tone of demand you saw in Q2 and going into the later summer. Can you just bring us up to speed on that and ultimately, anything new in the playbook in the going back to school season here that you’re seeing that may be working or contemplating? Thanks.

Dan Rosensweig: Yes. Look, to give you a sense to your question of the scale, investor winds down, school starts, we have summer school, and then the school semester really picks up. So the volume will double, then triple and then go up by about 50% again, all within a three and a half to four week period. And that period will start in about two weeks from now. And I think we’ll peak around first 10 days of September in terms of what we’re expecting in terms of when our real new account volume happens, and we’re prepared for that. Now in terms of the go-to-market, we’ve always been really good at go-to-market. I think you’ve seen that, no one else has anything near the size that we do with paid subscribers. I mean in the education space, others have tried.

No one else has succeeded. As I said, we generate more EBITDA than most companies do in revenue. So we’re very good at it. But I think the channels that have been working. Obviously, TikTok as a channel over the last couple of years, that has become much more significant to us in terms of us being able to use clips and influencers who are using our content to teach people, and that’s been really effective for us. So I would say that’s the only new one on the horizon that we’re leading into more than we have in the past.

Brent Thill: And sorry, on the tone of demand, the demand continuing to strengthen week-over-week and did you see that going into the beginning of Q3 as well?

Dan Rosensweig: Yes. As I mentioned earlier, we began to see positive trends versus what we were expecting, really beginning of June and all through June and through the first month of this quarter, and that that gives us confidence to give the guidance that we have given. Things can change because as I say, the last two weeks of August are as big as the first three weeks of the first two to three weeks of August. So one week will be larger — one day will be larger than a week in the peak season versus the trough season. So as Andy said to me this weekend, he said, you have to do something, you’re not the best at, which is be patient. So I like the rest of you are just going to be patient as we go through it. But what we were hoping to see now, we are seeing, and what we were seeing in terms of the positive trends have continued.