CCC Intelligent Solutions Holdings Inc. (NYSE:CCCS) Q2 2023 Earnings Call Transcript

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Gabriela Borges: Thanks.

Githesh Ramamurthy: Thank you, Gabriela.

Operator: Thank you. Our next question comes from the line of Saket Kalia of Barclays. Your line is now open.

Saket Kalia: Okay, great. Hey guys, thanks for taking my questions here. Githesh, maybe just to start with you. I was wondering if you could just talk about the new APD win here in the quarter. Great to see because I think you’ve already got the majority of the top 20. But maybe the question is, from your discussions with the customer, what do you think prompted them to move to CCC? And are there other opportunities for cross-sell like this within the casualty business? Does that make sense?

Githesh Ramamurthy: Yes, absolutely. Let me clarify one thing to start with, right? We’ve said on the — we said this was the only customer that was using — in the top 30. This was the only customer that was using CCC for casualty, but not using us for auto physical damage. So, this customer — so every other customer we have in the top 30 uses CCC for auto physical damage and occasionally for casualty, casualty representing a much smaller customer base across the top — our largest customers. So, is that clear? So, this customer now will not only — casualty customer, but will now also use our full suite of auto physical damage. I think what — through the evaluation process and where they were, they saw, I would say, a handful of benefits.

First and foremost, the breadth and depth of our network and our ability to deliver differentiated performance given we have the widest network of parts providers, repair facilities and the like. Second, I would say, is that very unique innovation that we have put in place. The innovation, for example, with Estimate-STP in a number of areas where, on a single platform, you can get all of these components connected together and delivered. And third, and I would say last, if not the least, is when you have a Net Promoter Score of 80 plus, which is industry-leading, that also lends itself to fantastic references from other customers who have been using the platform and nothing equals having great references for what you do for your clients.

Saket Kalia: Absolutely. Absolutely. Congrats again on the win. Brian, maybe for you, just to stay on this topic, were we expecting this to when this year? I know it’s not going to contribute to revenue more meaningfully until the first half of 2024. But can you just maybe talk about how big this contract could be and whether it’s contributing at all to this year’s increase in the guide?

Brian Herb: Yes, no problem. Hi Saket, how are you? So, yes, this deal has been in the pipeline, as you would expect for a while. So, we had visibility that this was coming in. We are not expecting any revenue to contribute this year on this deal. So, none of the update on the guide reflects this deal coming in. We expect it to start to contribute into next year. We don’t talk about the specific economics of any individual deal. I would just say it’s certainly going to — it’s part of the guide for next year. We’re not going to give specific guidance, but we are continuing to reiterate the seven to 10 as our long-term guide, and we feel that this will help contribute to the guide into next year.

Saket Kalia: Awesome. Congrats again, guys.

Githesh Ramamurthy: Thank you.

Operator: Thank you. Our next question comes from the line of Michael Funk of Bank of America. Your line is now open.

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