CareMax, Inc. (NASDAQ:CMAX) Q4 2023 Earnings Call Transcript March 18, 2024
CareMax, Inc. isn’t one of the 30 most popular stocks among hedge funds at the end of the third quarter (see the details here).
Operator: Good morning and welcome to CareMax’ Fourth Quarter 2023 Earnings Call. Please note this call is being recorded. I would now like to turn the conference call over to Roger Ou, Senior Vice President of Investor Relations. Please go ahead.
Roger Ou: Good morning and welcome to CareMax’ fourth quarter 2023 earnings call. I’m Roger Ou, Senior Vice President of Investor Relations. And I’m joined today by Carlos de Solo, our Chief Executive Officer; and Kevin Wirges, our Chief Financial Officer. During the call, we will be discussing certain forward-looking information. These forward-looking statements are based on assumptions and assessments made by CareMax’ management in light of their experience and assessment of historical trends, current conditions, expected future developments and other factors they believe to be appropriate. Any forward-looking statements made during this call are made as of today; and CareMax undertakes no duty to update or revise such statements whether as a result of new information, future events or otherwise.
Important factors that could cause actual results, developments and business decisions to differ materially from the forward-looking statements are described in the company’s filings with the SEC, including the section entitled Risk Factors. In today’s remarks by management, we will be discussing certain non-GAAP financial metrics. A reconciliation of these non-GAAP financial metrics to the most comparable GAAP measures can be found in this morning’s earnings press release. Now I’d like to turn the call over to Carlos.
Carlos de Solo: Good morning, everyone, and thank you for joining our call. Today, I will begin by talking about our near-term strategy to preserve our earnings power and liquidity given recent trends in the sector. I will then be discussing the steps we’ve taken to begin rightsizing our business for the current environment. Afterward, Kevin will discuss our Q4 financials. Over the course of 2023, we have navigated challenges, including some related to our rapid growth over the past couple of years and others affecting our industry overall. We met our membership targets with 111,500 Medicare Advantage members at the year-end and we met our guidance on full-year revenue. However, full-year adjusted EBITDA was unfavorably impacted by prior-year developments, increased flex card utilization and higher-than-expected medical utilization.
Additionally, as we noted last quarter, some of the unfavorability had to do with claims payment patterns which developed differently from prior years. In light of these headwinds, we have worked with our lenders to receive limited waivers on certain financial covenants contained in our credit facility in the short term. The cumulative effects of our prior year developments and rising medical expense ratios have lengthened the time in which health plans normally pay us. In the fourth quarter, we drew the remaining $60 million of our delayed-draw term loans to continue funding our operations, all while implementing cost-saving initiatives across the organization. These actions and others that we are undertaking may help bridge us to our expected MSSP payment later this year.
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Q&A Session
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In the interim, we aim to drive more structural changes operationally, financially and strategically that are designed to protect and maximize the long-term value of CareMax. As I’ll discuss, these may include strategic options to monetize the value of certain assets and right size the capital structure of the company. As noted on our Third Quarter Call, we have undergone a comprehensive operational review of the company. We have begun implementing large-scale changes, with three main goals in mind: first, optimizing our cost structure to give our key stakeholders confidence in our near-term liquidity, this includes cost reductions we’ve already taken that amount to approximately $20 million of annualized cash savings. Second, emphasizing performance and profitability in our existing book of business over growth; and third, exploring strategic options across our lines of business to maximize the value of certain assets.
These actions are designed to help position CareMax for long-term success as the U.S. health care system continues its shift towards accountable care. In the past several months, we have streamlined our workforce, including centralizing functions under key operational leaders. Overall, we estimate our net payrolled reductions are contributing $15 million of annual run rate savings. We have also acted on opportunities to consolidate our center footprint in South Florida by tucking smaller sites into larger ones, allowing us to maintain service levels for patients while lowering operating costs. Since Q3, we have been able to complete six of these consolidations, resulting in fewer but more efficiently run centers. We believe our center rightsizing efforts to date currently translate to approximately $5 million in annualized cash savings.
Furthermore, we continue to work on optimizations in multiple functional areas, including transportation, shared services, IT and facilities, which may contribute additional savings this year. From a clinical perspective, I am pleased to report that, across all CareMax centers, we achieved an aggregate 5-star quality rating for the third consecutive year, showcasing our commitment to the highest quality of care for our patients. In addition, we feel confident in the ability of our care processes to drive year-over-year improvement in our centers’ medical expense ratio. While 2023 medical expenses grew at a rapid rate due to increased medical and benefit card utilization, we believe our care management initiatives and changes in payers’ benefit designs may contribute to a deceleration in medical expense growth in 2024 compared to 2023.
As a reminder. Our consolidated MER may remain elevated due to new MSO Medicare plans converting to full risk. As discussed on our prior call, we have taken what we believe to be a prudent approach toward adding new contracts in our MSO. We ended 2023 with over 75,000 MA members and are focused on helping our affiliate providers optimize value-based care savings in their existing panels. We plan on taking increased risk in most of our MA contracts in 2024, including certain contracts moving to full risk. Full risk lives now represent about 35% of our MSO MA population, up from 15% in 2023. Based on our current projections, we believe our MSO has the ability to achieve similar or better MA medical margins compared to 2023. In our government ACOs, medical expenditures continue to develop favorably compared to national and regional trends, which we believe reflects our team’s success in managing the underlying expense trends for the MSSP and ACO REACH populations.
We are optimistic that the investments we’ve made may lead to a similar or better savings rate in 2024. Now let me give some highlights on the embedded value we believe we have built in our de novo and MSO assets. Our de novo centers are now serving over 6,000 Medicare patients under capitated at-risk and fee-for-service contracts and are also seeing Medicaid and commercial patients. We believe we have established a critical mass of operations in dense underserved communities within New York City and Memphis, Tennessee; and we have done so while keeping de novo losses within our guided budgets in both 2022 and 2023. We believe our work in the past two years has laid the foundation for the de novo centers to achieve attractive margins and maturity.
Nonetheless, the reallocation of resources toward clinical performance at our core centers and MSO entails delaying breaking even at the de novos compared to our original plan. In recent months, we have had conversations with growth-minded parties that see strategic value in our de novos. While early, we believe these discussions may potentially enable us to monetize the platform we have built in new markets, mitigate the impact of de novo losses or realize other financial benefits with these centers. In our MSO, we believe we have accomplished our key one-year goals, convert traditional fee-for-service contracts into value-based care agreements, with a glide path to full risk; incorporate our tech-enabled workflows to manage complex populations at scale; and foster physician engagement in a way that maximizes their potential earnings and improves patient outcomes.
With over 170,000 senior lives across MSSP, ACO REACH and Medicare Advantage, we estimate our MSO is now accountable for over $2 billion of annual health expenditures. In 2023, we believe we have approximately doubled shared savings under our government ACOs compared to 2021. And we believe our operating plan can further drive the savings percentage rate to high single digits or better. In our MA book, CareMax has successfully contracted with most of the leading regional health plans in their respective markets, introducing new opportunities for our affiliate providers to participate in savings. We continue to deepen these partnerships and explore new ones with payers aligned with our measured approach towards taking risk. In summary. Given the recent industry trends, we expect 2024 to be a transition year toward more balanced levels of reimbursements and expenditures.
In continuation of the process begun last year, we plan to work toward further optimizing our business for things we can control to help preserve liquidity and position our business to achieve our longer-term goals. Kevin will now take you through our financial results.
