Caesars Entertainment, Inc. (NASDAQ:CZR) Q3 2023 Earnings Call Transcript

But broadly speaking, I feel like if a customer came to our app, the benefits that we have with Caesars Rewards with a lot of the other things that we can offer that some of our competitors can’t. The app is going to allow them to stay with us and become a loyal customer. Whereas I think if you were to say that same thing about a year or 1.5 years ago, that may not have been the case.

David Katz: Got it. Appreciate it.

Operator: Thank you. [Operator Instructions] Our next question comes from Chad Beynon with Macquarie. You may proceed.

Unidentified Analyst: Hi, this is Sam on for Chad. First one is for Eric. Wanted to ask about the watch and bet streaming feature that you launched for NFL this season? And have you seen any changes in customer engagement or betting behavior from implementing this feature so far, and any thoughts around adding this feature for other sports?

Eric Hession: Yes. We’re very excited to be one of the few operators to — basically, trial this for the NFL and our partners. We do see uptick in terms of customers watching it on our app, we we’re able to measure how many people are viewing it and so forth. The next big step is going to be able to overlay wagering opportunities while customers are watching it. That we don’t have yet. It’s under development, and that’s why we still consider this to kind of be a trial. So in terms of customer behavior change, at this point, we’re still waiting for more data to be able to determine that. But a lot of the benefit that we feel we’re getting out of this is the — on the tech side, being able to integrate it, working with the data feed providers and then being able to measure how the customers are using it.

Those will be the real benefits coming, going forward. In terms of doing it for other sports, we’re definitely interested in doing that. It really depends on what the leagues’ policies are and how they plan to utilize that service.

Unidentified Analyst: Okay. And then perhaps for Tom, recent market data showed that Las Vegas RevPAR growth has trended well into the double digits in October. Just wanted to get your view, given what you’re seeing today in terms of bookings, consumer behavior, the return of conferences and the overall events calendar in ’24. Where do you think Strip RevPAR growth can get to in ’24 or at least in the first half of ’24?

Tom Reeg: We’re optimistic about the Strip generally, the group calendar ahead of us. I would — we don’t really have much room and occupancy anymore. We’ve just reported almost 97% occupancy for the quarter. So it will come in late. You’ll see that as we shift mix more into group and feel very good about ’24 from that perspective.

Unidentified Analyst: Great, thanks.

Operator: Thank you. [Operator Instructions] Our next question comes from Daniel Guglielmo with Capital One Securities. You may proceed.

Daniel Guglielmo: Hi, everyone. Thank you for taking my question. So the first one, just — in the Q you gave a guide for maintenance project spend, it looks like the midpoint of that spend went up around $40 million versus last quarter. Is that just construction and labor coming in higher than expected? Or have there been changes to the plans to close out the year?

Bret Yunker: Yes. We just caught up on some deferred spend from last year into this year. So slightly accelerated above pace within the calendar year spend on maintenance.

Daniel Guglielmo: Okay. And then just going back to the table game drop for the brick-and-mortar portfolio. I know we talked about Vegas earlier, but it’s also slowed year-to-date on the regional side, and it seems like cable game traffic volumes have diverged from slots in both segments. Is there anything there around certain demographics or a piece of the database not showing up or playing differently, and do table game players tend to be younger than slot players in a brick-and-mortar?

Tom Reeg: So the answer to the last question is no. The players across a regional casino don’t have particularly differences, differences in ages, in terms of tables across the enterprise, I can’t point to any specific changes in behavior that’s — what number we’re looking at, at…

Brian Agnew: Table games drop in Vegas and regionally, was down versus slot volumes up.

Tom Reeg: Yes. I don’t really have anything intelligent to say about that, most of our regional properties, table games, a fairly small piece of the business. Regional business is driven by slot revenue much more so than Vegas.

Daniel Guglielmo: Okay, thank you.

Operator: Thank you. [Operator Instructions] Our next question comes from Joe Stauff with SIG. You may proceed.

Joe Stauff: Thank you for taking the questions. I just had two, maybe on digital. We can see some references of your reduction in OSB spend. And just wondering, is it fair to assume, is that a permanent reduction as you think about — sort of your OSB product? Or is it likely that you’ll just reallocate that spend? And I’m talking about, I’d say, customer acquisition retention to your new iCasino first product. I know it’s still ramping, so it’s probably not 1:1, but just wondering how to think about that strategy going forward? And then maybe to see how Nevada did in the third quarter, you had just launched a new app, your new app in Nevada. Just wondering if, year-over-year that was up.

Tom Reeg: Yes. So Joe, in terms of Nevada, yes, as we moved from CBS to Liberty and the functionality of our app that you see everywhere else, what we saw was an increase in hold, increase in volume, increase in average bets per user. What you would expect to see in terms of a — call it, this generation product versus a prior generation product. In terms of what we’re doing in promo, you should expect that there’s going to be some spend that we’ve talked about in terms of launching iCasino. But given the way iCasino works in the amount of states, there’s nothing in the — in terms of the intensity that you see in OSB states. So you’ll see some launch spend there, but you should expect OSB will be pretty stable for us. As Eric said, we’ve been kind of 1.25% of handles for quite a while now over a year, and we’d expect that to remain the case. Permanent is a long time. So I can’t tell you it will never change, but we feel good about where we’re at.