C3.ai, Inc. (NYSE:AI) Q3 2023 Earnings Call Transcript

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Sanjit Singh: No, that’s super helpful. I really appreciate the thoughts. And I guess, Thomas, a follow-up on just your more optimistic view versus, let’s say, a year ago, where is that coming from, like, I mean, is there a way you can sort of talk to it from like a vertical perspective. A lot of the companies that are struggling now are selling to other tech companies, which kind of explains a lot of their weakness. But what are you seeing in your customer base?

Tom Siebel: The only good question. Maybe you — I guess you can’t show the slide. But if you show the industry diversity, I mean, number one, oil and gas is obviously a very healthy segment for us, but it’s one of the healthiest segments in the overall economy, right? So we happen to be in the right place at the right time there with the right partner. That’s working out pretty well for us. But if you look at — Juho, please talk to the industry diversification that we saw in the pilot projects because it’s really kind of all segments of the economy. I mean all I can say, Sanjit, is like when we go to places like Davos or I go to the U.K. or I go to Washington, D.C. or I get to New York. I mean, last summer, I mean it was the end of the world in July and August, everybody is hunkered down in the basement, figuring out how seriously they were going to slash expenses to like survive the recession.

Now it’s kind of everybody and think, okay, fine, there’s going to be a recession, let’s get over it and get on with business. And so it’s — there’s just a dramatically improved sentiment out there. And — but Juho maybe you can comment on the of the diversity that we saw in the pilot because it was really quite remarkable.

Juho Parkkinen: Yes. Thanks, Tom. So Sanjit, on the supplemental or the supplement that we have on our website, if you check out Slide 24, we show the diversity in total bookings, and then we also show the diversity of the pilot bookings. So we’re very excited about the nine industries that we have pilot deals during the quarter. Just to rattle them off, we got fed accounting services, consumer packaged goods, manufacturing, we’ve got oil and gas, financial services, high tech, we’ve got telco, and then we have state and local. So we’ve got a diverse group here.

Sanjit Singh: Yes. I guess the point would be is that…

Tom Siebel: The number remains a very small slice of our business, unlike a lot of software companies.

Sanjit Singh: Yes, yes. That’s right. And I guess the point Juho would be — I guess, not just the diversification, right? But the theme across a lot of software for the past couple of quarters is that people are just conservative with respect to their investments, particularly with like public cloud related investments because they spent a lot of that in the last two years. It sounds like what you’re saying is that you are detecting no such hesitation within the CI specific customer base they are in investment mode and would that be a fair characterization?

Juho Parkkinen: From my perspective, and I think maybe Tom could shed some light or Ed, but I certainly believe and have seen from our customer base that our products provide value to customers. there’s efficiencies, there’s more productivity. So when you have whatever market, whatever industry you have, everybody is interested in cutting costs and become more profitable, become more efficient we are right there. Our stuff is helping them to get business value very quickly. Maybe, Ed, do you want to maybe shed something on that?

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