It’s also included tech companies like ServiceNow, Palo Alto Networks, Autodesk, VMware and DocuSign. It included large financial and corporate services entities, like Bain & Company, Blackstone and Navy Federal Credit Union. And it included consumer and retail companies like Chick-Fil-A, Estee Lauder and AMC Theaters, which increased their entitlement package to support the trailer for Taylor Swift’s Eras Tour release. As mentioned earlier, an important focus and trend in both our new business and renewal signings is the success we’re having signing multiyear deals. This is helping drive better engagement with customers and increasing the visibility we have in the business. As Rob will highlight, our multiyear backlog is growing this year, and that means the percent of our revenue that is committed for 2024 will be greater compared to the start of 2023.
This should give us a strong and stable quarter for our business to build off of going forward and reduce revenue at risk for downgrades and churn. Let me close by reiterating that we are pleased with the progress we’ve made during the quarter, particularly returning growth in revenue, excluding overages, and delivering growing adjusted EBITDA at double-digit margins. We believe these changes and investments we are making in our go-to-market efforts and product development initiatives will position us to further improve our performance and eventually enable us to deliver on our long-term targets of double-digit revenue growth and 20%-plus adjusted EBITDA margins. We operate in somewhat volatile and challenging macroeconomic times. We believe the continued evolution of the streaming market is strengthening our competitive positioning and will provide an increasing number of growth opportunities in the long term.
We are focused and working aggressively to ensure we fully capitalize on this as soon as possible and increase the value we deliver to our customers and shareholders. We have more work to do to get the business where it needs to be. And we are committed to executing on our strategic priorities in doing so thoughtfully and as quickly as possible. With that, I’m going to turn the call over to Rob for a deeper dive on Q3 and the numbers, and I’ll be back for Q&A.
Rob Noreck: Thank you, Marc, and good afternoon, everyone. I will begin with a detailed review of our third quarter, and then I will finish with our outlook for the fourth quarter and the full year 2023. Total revenue in the third quarter was $51 million, which is at the high end of our guidance range. Breaking revenue down further if we exclude overages of $1.4 million in the quarter, revenue was $49.6 million, up 1% year-over-year. Subscription and support revenue, which includes overages, was $48.6 million. And professional services revenue was $2.4 million, down 6% and up 13% year-over-year, respectively. 12-month backlog, which we define as the aggregate amount of committed subscription revenue related to future performance obligations in the next 12 months was $121.1 million.
This represents a 6% year-over-year increase. Total backlog was $174.2 million, up 21% year-over-year. As Marc mentioned, we are seeing good success increasing the mix of our new business and renewals towards multiyear contracts. This is positively impacting our total backlog and improving the predictability of the business. On a geographic basis, we generated 60% of our revenue in North America during the quarter and 40% internationally. Breaking down international revenue a little more, Europe generated 16% of our revenue, and Japan and Asia Pacific generated 24% of revenue during the quarter. Let me now turn to the supplemental metrics we share on a quarterly basis. Net revenue retention in the quarter was 93%, which compares to 95% in the second quarter of 2023 and 93% in the third quarter of 2022.
