Braze, Inc. (NASDAQ:BRZE) Q3 2023 Earnings Call Transcript

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Bill Magnuson: Yes, of course, and they are definitely related. Start Anywhere, Go Everywhere is something that I referenced in my keynote at Forge in New York. And for our customers, it’s a commitment that wherever they are in their journey, whether they’re a one person team at a prelaunch startup who is ambitious, but maybe not yet sophisticated in modern customer engagement, all the way up to fast scaling start-ups with agile and your disciplinary teams and spreading across the large enterprise where you’ve got big global teams spreading across functions and maybe reporting to different places, different brands and geographies. Regardless of the complexity of the team structures we have amazing proof points throughout the entire Brace customer base that the same software platform can come into those organizations.

It can empower those teams to drive really great results and really deliver ROI to those customers across the board. And one of the aspects of that is making really a commitment to the customer base that wherever you live in that spectrum, we’re going to meet you where you are. We’re going to make sure that you get up and running quickly. and that we’re going to bring you up this on-ramp toward more mature and more advanced customer engagement strategies over the lifetime of your engagement with Braze. And that is also then reflects back internally because from a sales perspective, it means that have the confidence to go and sell to a really wide array of customers. Indeed, we already have examples throughout our customer base, all up and down both the present day sophistication curve as well as the kind of team size and brand size spectrum.

Any company that really wants to take customer engagement seriously and invest in it is a great customer to take on bras and to bring it into their environment and have it drive additional ROI. It also has implications for our integration and onboarding teams, it has implications for our product teams. You heard me talk a lot in the past about how a huge part of our product investment is to make sure that we’re controlling complexity for our customers so that they can seamlessly move across channels, and they can grow with us all the time. It’s also about making sure that, that on-ramp is very smooth for them so that the integration results in an intuitive environment for them to work in, and it’s one that gets delivered very quickly. Those are also aspects of the macro environment right now, where investments are being made and investment decisions are being made on — with a return expected on a shorter time horizon and with lower volatility in it.

And so that idea that you can start anywhere whether that’s in a single channel or a small set of use cases or with a small team, and we’ll get you up and running will get you to that very positive ROI. And then from there, you’re able to compound your gains through the agility that Braze brings and through the increased surface area as you add more use cases, you have more channels, you bring in additional teams, you bring in additional brands, and that’s where they go everywhere part comes into play.

Operator: Our next question comes from Brian Peterson from Raymond James. Please go ahead.

Brian Peterson: So first off, I know you guys, during the course of the year, mentioned some sales productivity to efforts that you guys are trying to undertake I know that’s kind of hard to unpack that with the macro and everything going on. But I’d be curious to get an update on how those efforts have gone so far.

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