Best Buy Co., Inc. (NYSE:BBY) Q4 2023 Earnings Call Transcript

Matt Bilunas: Sure. I think generally speaking, when you look at 2023, with a minus 3% to minus 6% range, most categories are going to still feel pressure as you look at the year. Most generally would also see a progressive improvement as the year — at the high end of our range as well. Categories are very different spots if you think about the last few years. If I think about computing, computing is still a much bigger category compared to where it was pre-pandemic. It’s still seeing more pressure in late compared to the total, just because of the demand it’s seen over the last number of years. Appliances, again, also a very big category, growing quite a bit over the last number of years as well, seeing a bit of pressure as we start to rightsized some of that spend, but also just as it relates to the housing market being a little pressure, which — this is a category that does have some impact from that, although a great deal of — it is still a there was purchase.

There is a housing impact. So those — TVs we would expect actually potentially for that to be a place where we could outperform the company average as we look into this coming year. we — in Q4, we did see a little bit of ASP pressure. As you look into next year, we believe that potentially could see some opportunity as you get into future quarters. So those are some of the bigger trends. The last one I probably mentioned is mobile phones. It had a sales decline in Q4, which is pretty similar to the company average. And if you compare it to pre-pandemic, a much smaller category as people are holding on to their phones quite a bit longer than they used to. But as you look into the year against continued improvement generally across a lot of the categories.

The one area we have been seeing strength is gaming. We mentioned gaming and tablets as being a growing category in Q4. We are seeing more availability of gaming consoles, which is helping to sales trends. And so potentially an area where we see some more positive as we move into this next year. But again, a lot of that is dependent upon overall all demand as it’s getting longer and its launch and availability aspect.

Steven Forbes: That’s helpful. And then maybe just a quick follow-up, maybe for you, Corie. Curious about vendor conversations today as compared to maybe past cycles or even just the depth of the COVID are — your comments about helping them with their direct-to-consumer sales, direct-to-consumer open-box returns, et cetera. Maybe just help phrase, right, how the relationships have evolved here, and how you sort of expect them to evolve over the coming quarters and years just given the challenges that are out there?

Corie Barry: Yes. This is an interesting space for us because obviously, our vendor partners they want to succeed as well. And so, when we think about things like promotionality, the question we got earlier around elasticity, these are great partnership discussions that we can have with our vendors as we think about how best to stimulate the market. And I said it a couple of times, but it bears repeating, our vendors are highly incanted to continue to innovate on their products and to create the new products for the future. I mean, obviously, no one’s going to sit on their laurels and wait for the customers to come back. People are constantly trying to innovate in a way that will drive demand. And we are really the best place to highlight particularly that new innovation.