Barrett Business Services, Inc. (NASDAQ:BBSI) Q4 2023 Earnings Call Transcript

Marc Riddick: Okay. Excellent. Then the other thing was shifting gears a little bit. I was — sorry, go back to your commentary around the NPS exercise that you did. I thought it was kind of interesting. One, maybe — you could maybe talk a little bit about what led you to do that? And two, was there any sort of differentiation of certain industry or client verticals that may be scored higher than others? Or was there any — was that generally across the board with those scores? Thanks.

Gary Kramer: Good question. I mean part of this was every year we do a survey, and we get — surprisingly, we get a lot of folks that utilize it. We get a good sample, right? And we use that to understand what are we doing well, what do we need to do better, what our clients are asking for. And that’s how we shape some of the directions that we go with our IT products. It’s really we’re listening to the clients and they’re telling us that. The Net Promoter Score was a good thought from some of our Board. They said if you’re doing this, why don’t you do the Net Promoter Score. So I honestly didn’t know what it was. I had to read it up, but I’m pretty pleased with the results of the survey. I mean it’s pretty remarkable to have a score that high. I’m really proud of the work we’re doing.

Marc Riddick: I’m glad you actually called that out that was pretty interesting to hear, so I really appreciate that. Thank you.

Operator: Thank you. Ladies and gentlemen, at this time, this concludes our question-and-answer session. I would now like to turn the call back over to Mr. Kramer for closing remarks.

Gary Kramer: Yeah. I just want to thank all of our BBSI employees for a great year, and I want to thank all of our clients for partnering with BBSI. I appreciate your time. Thank you.

Operator: Thank you. The conference of BBSI has now concluded. Thank you for your participation. You may now disconnect your lines.