AutoNation, Inc. (NYSE:AN) Q3 2023 Earnings Call Transcript

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Mike Manley: So let me just — I’m going to give you an answer to the question in a slightly different way, and will help build out some of the things I’m trying to communicate, obviously poorly, but — so let’s start with the premise, Dave, you’ve got a car, at some point, you’re going to need it serviced, right? And so what we are trying to do is build out service channels for you that suit the needs for you as an individual. You may want to do that work yourself, which is why we’ve now got anparts.com, we’ll provide you the parts. You may not want to use a franchise environment. You may want to use a nonfranchise environment or you may live 30 miles away from the closest franchise. That’s why we have AutoNation Mobility services, the reason we bought repair [indiscernible].

And if you do want to use a franchise environment, that’s why we have a franchise environment. So I kind of look at it that says customers have different ways of getting that service work done and it’s about us giving and providing them channels that are appropriate for them at the right convenience and the right cost. So you’re right, there is what — if you talk to Christian, our Head of After-Sales, there is this, what I call, a fuzzy line where customers are making the decision to stay in the franchise channel or do I not stay in the franchise channel. And we obviously target those people very aggressively to say, hey, it remains a fantastic channel for you. But if you want something else then we introduce you to repair with AutoNation mobile services.

David Whiston: And just one last thing on M&A. You mentioned it’s becoming more attractive. Are sellers just becoming more reasonable or are there other variables at play here that change?

Mike Manley: You broke up, could you just repeat again?

David Whiston: I think in the slide deck, you mentioned M&A is becoming more attractive. And is that just solely because sellers are becoming more reasonable in their asking prices, or are there other variables causing that change?

Tom Szlosek: I mean I’m relatively new to the environment. And obviously — and as we work with our corporate development team on pursuing lots of different opportunities, whether it’s stores, franchises or some of the other things that Mike has mentioned, I would say that seller expectations have probably not moderated in any meaningful way as you might expect, as a seller. And particularly with their P&Ls for the last couple of years being able to sell off of pandemic level P&L, I mean the expectation is pretty high. The trick for us is in evaluating the opportunities is figuring out what the moderation is going to be, normalization impacts are going to be. And I think that’s the point I was trying to make is that those expectations have to start moderating as we cycle out of what was a pretty frantic period of time here for the whole US and globe, not just in the retail auto but in many other industries.

So that’s kind of the point I was trying, hopefully, that’s clear for you, David.

David Whiston: Okay, thanks a lot.

Tom Szlosek: Yes. Go ahead, Mike.

Mike Manley: No, no, I was — I don’t think there was anything I was going to add in now. Did that answer the question, David? So I think that was the last question. Yes. Let me — by the way, Derek, I’ll be doing the mental math on technicians and I think your number was wrong. So we probably have to circle [Multiple Speakers] because my recollection is it’s something in the order of between 400 to 500 [takes] that we’ve put on over a period of time. So just circle back to make sure we’ve covered that off. So with that, I’d like to bring the call to a close. Thanks, everybody, for being on the call, and we look forward to seeing you in the next quarter. And as I said, thanks to all of our team. Thank you, everyone. Bye-bye.

Operator: That concludes today’s conference call. Thanks very much for joining. You may now disconnect your lines.

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