Amir Rozwadowski: Thanks very much, Craig. Operator we have time for one last question.
Operator: And that last question comes from the line of Michael Rollins with Citi.
Michael Rollins : Just thinking a little bit more about the wireless growth opportunity, can you share with us how AT&T is doing with the uptiering of customers onto unlimited and premium unlimited plans? And then given some of the comments on inflation, are there opportunities for AT&T to update wireless and fiber pricing again this year? And are any of those opportunities included in the guidance?
John Stankey: Hi, Mike. So I’m not going to — look, it’s just not good hygiene to talk about what our plans are on pricing, and I don’t intend to do that today. I would just maybe point you back to — we have a management team who is very good at understanding where we have great value to our customer and where we’re selling in that market. And are we getting the maximum value and value exchange back from the customer. And that’s across all of our products and services. Last year, I mean, you can see we saw an area where we felt like — we had some customers that weren’t taking advantage of the best plans that we had to offer with the most recent features. and we decided to work in our customer base to help them understand that there were better places they could go where there was maybe an exchange for them to pay us a little bit more, but to get a lot more for what they were paying us.
I think we executed that incredibly well. We just gave you churn numbers that were incredibly strong churn numbers, all while we did that, and I think you should step back from that and say that’s pretty good execution. I’m not sitting here telling you about I grew service revenues and I’m dealing with a customer flight problem. I dealt with lower churn. And I think that’s a testament to the fact that we were able to get a win-win proposition and our customer base with the customers walked away feeling better about the circumstances, and we’ll continue to look for those opportunities. Anywhere in our portfolio on any product where we think we can do those types of things, that’s just part of being good management. I would expect that there’s always opportunities for us to look into that where I think we are on our ability to walk people up the value continuum.
We still have room. We’re not — we’re not through the 5G replacement cycle. As you know, when a customer comes in and chooses to do that upgrade, that’s a great opportunity for us to talk to them about what product and services that they have and to help them understand that maybe buying a more robust plan or fine-tuning how they’re buying plants for us might fit into their portfolio and give them the best value. And we do expect we’re going to continue to make headway on that. That’s part of that service revenue growth the past call guided due to. I don’t think anything that we’ve got in there is Herculean. We’ve been talking about this for the better part of three years with you. Every year, we’ve managed to do what we said we were going to do, and it’s been consistent with the service revenue numbers that we forecasted for you.
I think you should also understand that the global economy is not completely recovered from the pandemic. We still expect that as travel continues to normalize itself that we’re going to see a little bit of uptick in relief coming from the likes of more global visitors coming in on roaming and people going places. I think Asia is still going to be suppressed for a period of time, but let’s hope the back end of recent policy changes that have occurred in Asia means that we will eventually hit a normalization there that will ultimately get us back to kind of pre-pandemic norms at some point, which is it’s good to be going down that path as opposed to having a major footprint that is kind of trying to create a fortress and not allow people to move back and forth between their borders.
So we started at the beginning of the end there, which is good. So I don’t feel any concern around whether or not we can effectively move people up that continuum. We still have room to grow. We’re banking on that in our guidance and we’ll execute around it just as we have any other years. I don’t know if you want to add anything there, Pascal.
Pascal Desroches : No, I think that’s all well said.
John Stankey : So again, I appreciate your time this morning. I’m really pleased with the year. I thought it was a strong consistent execution year I’m just equally as pleased that we’ve done the right things to set us up for continued growth as we move through ’23. I hope you feel the same. I know the management team is very focused on delivering what we shared with you this morning is our expectations. I feel really good about where our customer base is. As I mentioned just a few moments ago, to have churn levels in our wireless business running at the position they’re in with the competitive intensity that is occurring in the industry to have the position we have with our broadband base on fiber and the customer satisfaction is coming with it, I think, bodes incredibly well even in an uncertain environment as we’re moving forward.
And the good news is, I think we can grow in both those places to continue to drive the kind of tempered indirect growth that we shared with you. So we’re looking forward to doing it again next year. I think we’ve got the right opportunities in place. I think there’s a lot more that we know we can still do to run this business better, and we’re about doing that to ensure that we deliver improved performance for you moving forward. So thank you very much. I hope you all have a great ’23.
Operator: And ladies and gentlemen, that does conclude our conference for today. Thank you for your participation and for using AT&T Conferencing Service. You may now disconnect.
