AT&T Inc. (NYSE:T) Q1 2024 Earnings Call Transcript

I feel pretty good about what we have lined up around that front. I think we’re going to see progress in that regard, as we move through ’24. We expected in our business plan and how we’ve communicated to you our performance that we would have progress in that regard. And I do think I’m starting to see the machine work the right way. We’re working hard and trying to position ourselves in the value segment. I would say that it’s been a little bit slower ramping in that space and specifically getting the right lineup and the right products in the right place. I do expect, as we move through this year, that we will make progress in that regard. Again, we expected we would make progress in that regard in terms of how we guided our expectations around the performance of the business and we’ll keep pushing and working on it.

And I would also say that it’s probably the same statement and truth and where we see certain ethnic segments that maybe we could do a little bit better at than what we’re doing right now and we’ll continue to work those as well.

Sebastiano Petti: Following up quickly, just on Mike’s question about the ACP. Obviously, access from AT&T program was a portion within the commitment that you made earlier in the month. Do you see this as an opportunity to leaning in perhaps on access from AT&T as an opportunity to gain some share from ACP subs, who may be churning from peers? Or do you see this is an opportunity to lean in a little bit into the low-income segments to drive greater adoption of broadband over time?

John Stankey: So we intend to continue to keep the access from AT&T in the market and we’ll continue to actively promote it and try to apply it where it makes sense. And I think we’re going to continue to see the same segments we were attempting when ACP was live to find that an attractive place to go. I’m — I don’t know exactly how some of our competitors have used the ACP subsidy. I know how I’ve used it. I think we’ve used it in a way, where we believe we’re catching the waterfront of what we think are the right customers to be putting the subsidy in front of, which are the right customers that should get access from AT&T. Does that mean that incrementally we should see more coming back our way? I don’t know. I would have intuitively hoped that in the form of the competitive markets in which we operate, that our message is equally communicating to those who chose us and those who didn’t choose us.

So I don’t know that just because ACP goes away that I’m going to dramatically see that equation change. And so I don’t expect there’s going to be a strong pivot over to AT&T. And I hope or expect that our competitors might continue to leave some kind of a discounted offer in place for those that qualify for it. So I’m not expecting huge shifts as a result of that. Sebastiano, I’m pretty proud actually and comfortable given the overall state of the — what I’ll call the fixed broadband market of our performance and how we’ve been growing in that space. It’s a big deal. We just hit 40% — about 40% penetration of our fiber base right now. And if you’d ask me two years ago that I think we’d arrive at that level given the number of households we’re adding and building to and I probably wouldn’t have said that we’d arrive that quickly.

So I think our goal is to just keep operating as effectively as we have been and taking the good growth that’s coming our way. And I think you see that reflected in the overall performance of the numbers.

Brett Feldman: Operator, we’re going to take our next question.

Operator: Thank you. Frank Louthan of Raymond James. Please go ahead.

Frank Louthan: Great. Thank you. I want to delve in on the business side. First, can you give us your overall read on the economy and your outlook there? And then, secondly, what is sort of the endgame on the business wireline side? It continues to kind of decline. Is there a bottom there? And can you give us maybe a split between what’s left in that revenue that’s voice versus other data services to get an idea of where the weakness might be? Thanks.

John Stankey: Yeah. Frank, so first of all, look, I don’t — I’m not going to sit here and tell you that I think the shifts in the business segment are economic driven. I know there’s been some discussion around what’s happening in business investment and communication services. And I fully expect there are going to be businesses that look around and say, gosh, I need to find incremental money to invest in AI. And as we all know how our corporations that were part of work, sometimes it’s — you take from one to invest in another, and I expect we’re going to see that happening. But I think the fundamentals under what’s occurring in the business segment are largely technology driven. I think we’ve known for a long time that traditional voice had a shelf life.

And ultimately it was going to get replaced with integrated communication services and as-a-service capabilities that run over the top of IP. I think what we saw is a bit during the pandemic, there was a suppression of change for whatever reason, people were out of the office. It wasn’t a priority. People didn’t want to mess around with their communications infrastructure, while they were working hard to accommodate a different hybrid work environment. And now we’re kind of seeing that evolution kind of pick up with a degree of steam. There’s probably some good business reasons that’s occurring. People are rationalizing office space. They’re moving things around. They’re working differently. They’re evaluating the kind of technology they want in place as a result of that.