ATI Physical Therapy, Inc. (NYSE:ATIP) Q2 2023 Earnings Call Transcript

Bill Sutherland: Got it. And last one I wanted to ask was on the reduction of the administrative burden, particularly at centralized intake. Will we see this mostly in PT productivity or is there a clinic overhead factor that will show up as well?

Joe Jordan: You’ll see it mostly in the productivity. If you think about the model that we’re transitioning from, it was some model, some markets were already centralized, but others were running a hub and spoke type of model where they might have one front desk individual supporting five or six clinics. So, largely those folks are moving into the centralized model, and it gives us the capacity to be able to support the clinics for example, when there’s a call out, when there’s a resignation, we have the redundancy and the capabilities to be able to cover for that. The other thing it does, that we’re seeing some leading indicators of is it just helps us to capture a 100% of the referrals that are coming in. If you have, for example, a clinic where the administrative person has been out and the clinicians are all seeing patients and the phone rings and no one answers, that’s no longer going to happen.

And then finally, we do expect that it will also aid in our retention, because it takes things like answering phone calls out of the clinics and really makes that a better environment for our clinicians.

Sharon Vitti: Yes, and then our patient experience is more, it’s kind of their first, in many cases, their first time interacting with ATI and it’s, they can expect the standardized experience, have all data on call handling times, and service levels as it relates to that initial call. So, I think that other, that’s a qualitative piece, but certainly an important piece.

Bill Sutherland: Great. That’s good color. Appreciate it. Thanks everybody.

Sharon Vitti: Thanks, Bill.

Operator: There are no further questions at this time. I’ll turn the call back to CEO, Sharon Vitti for closing remarks.

Sharon Vitti: So I want to thank everyone for joining us today and we look forward to coming back together in Q3 and sharing our results on Q3. Thank you. That is the end of the call.

Operator: This concludes today’s conference call. Thank you for joining. You may now disconnect.