Hernan van Waveren : Thank you, Beltran. We have another question from our audience. What is Atento’s comparative advantage and how do you keep on being competitive in such an aggressive market?
Carlos López-AbadÃa : Well, that €“ well, there’s probably some common components and other things that are more specific market to market at some level, even more specific segment to segment. But let me address the big ones. I think across the board, one thing that is common in Atento is agility. I think you’ve seen the agility of the company at least in the form resiliency. We have a lot of challenges and we come back out of them stronger. In 2020 we had COVID hit us particularly bad in Q2, we had zero employees working at home. We didn’t have the technology infrastructure at the time, and within a quarter we had close to — if memory is serving me right, close to 80% of the employees working from home. And we recovered within a quarter, quarter and a half from that thing.
Last year we had a big impact trailing into 2022 of the cyber-attack and here we are at essentially a 12 months mark and we recovered the EBITDA margin at the — essentially at the level that we would’ve had without that event. And we are at the top of the charts look, us up. I was particularly proud when I saw that we were ahead this — on cyber capabilities over everybody else. And quite frankly, these are independent sites that are doing analysis on their own. This is not somebody you hire to do it for you. They just do it. So, you can think there is — there’s a link. But Hernan, we should we provide link to these sites, I think that shows our ability to resiliency. But that translates into the way we work with customers. So one of the things that we do is we’re very agile in terms of meeting their needs, their evolving needs, when things change, et cetera, et cetera, et cetera.
And that is probably across all Atento. In terms of specific markets, let me touch on a couple of them. So Brazil, very obvious, we have a very strong position of leadership in the market. We use that to give the confidence to our clients. And by the way, not only our existing clients but the third of our sales in Brazil this year has been in — has been new rollers. So despite the fact that we are the market leader by a long shot, we continue to gain new customers in Brazil. In — for example, in the US, which is the opposite spectrum in terms of our — the best kept secret in the U.S. We have the largest most capable nearshore platform by manner in the world. So, a government — in fact a federal government client here in the US recently congratulated us because we are the only provider that can regularly provide 90% bilingual agents at the top of hat.
And now we have the other leg of this tool, as I mentioned earlier, on the Philippines that’s even more so. So again, it changes market to market, but I think the agility or resiliency ability to adapt, grow and evolve with our customers is probably something that gets across Atenta.
Hernan van Waveren: Thank you, Carlos. So thank you all for attending today’s presentation. This concludes our third quarter 2022 conference call. We look forward in answering any further questions you may have. I remind you that you can find all the information presented today in our website investors.atento.com. Operator, you may now disconnect the call.
Operator: Thank you. Thank you for attending today’s presentation. You may now disconnect.
