Apple Inc. (NASDAQ:AAPL) Q1 2023 Earnings Call Transcript

Luca Maestri: Wamsi, it’s Luca. Yes, of course, we keep track of that. It’s really important for us. Over the last 7 years, as we doubled the installed base, we’ve seen a growing engagement of our customers on the platform. That happens, first of all, by customers transacting on the platform and then moving to paid accounts. So starting to pay for some of the services. That percentage of paid accounts tends to grow over time. We’ve seen it in developed markets. We see it in emerging markets. And that is due to some of the reasons that I was explaining earlier, including the fact that we made it easier for our customers to get engaged on the platform. For example, we offer multiple payment methods in many countries. And we’ve made it easier to explore for more services because we’ve added a lot of services on the platform over the last 7 years. So to your question, of course, higher engagement means a higher percentage of paid accounts over time.

Operator: Our next question comes from Richard Kramer of Arete Research LLP.

Tejas Gala: Operator, can we move on to the next?

Operator: Next, we’ll hear from Jim Suva of Citigroup.

James Suva: Tim and Luca, you both mentioned earlier on the Q&A a little bit about India. I was wondering if we’re now entering a situation of even more opportunity because we’ve exited COVID, we’ve exited countries with different COVID criteria. We’ve also seen India build out its higher speed transmissions. And your market is — shares tremendously underrepresented there. And it appears with the supply chain, you’re looking at diversifying kind of operational risk not specific to any country, but just overall. Now you look at potentially opening up stores and stuff. Am I right that, that’s the way you look at it is it’s even more prime for opportunity now than ever? And once you start opening up stores there, you could just see a complete green shoot of adoptions or any additional commentary on your view on India as now we’ve navigated COVID and supply chain and so many challenges over the past 2 years?

Timothy Cook: Yes. Jim, we actually did fairly well through COVID in India. And I’m even more bullish now on the other side of it, or hopefully, on the other side of it. And that’s the reason why we’re investing there. We’re bringing retail there and bringing the online store there and putting a significant amount of energy there. I’m very bullish on India.

James Suva: And then as my quick follow-up, you had mentioned that Services, not necessarily specific to India, but Services overall were better than expected. And of course, supply chain was more challenged than expected. So what was the bridge factor of Services being better than expected on upside? Was it like advertising or apps or paid monthly subscriptions? Or what were kind of the things that really surprised you to the upside on Services?

Luca Maestri: It was — Jim, it’s Luca. It’s primarily the — this level of engagement we saw, which then reflects into the, as you said, the paid subscriptions. We saw very good results in our cloud services business in payment services. Music was very strong. So we had a number of categories that set new records, all-time records. And they did a bit better than we were expecting at the beginning of the quarter. And so Tim mentioned that during, I think, his prepared remarks that when you look at it in constant currency, we grew services double digits. And that was on top of a 24% increase a year ago. So it’s very sustained growth that we’re seeing.