I owned an Apple iPad, and I gave it to my mom. I’ll be honest. She doesn’t speak very good English, but she downloaded a Korean language app onto the iPad. After installing the Korean language onto the device, she finds the iPad the easiest technological device she has ever used. Apple Inc. (NASDAQ:AAPL) has won my mom, and my mom hated technology, now she loves technology.
She is a baby-boomer. I knew that by giving my mom an Apple device she would more easily grasp the use of a computer. That’s exactly why I gave it to her.
When I look at Amazon.com I see that the Apple iPad has the highest rating at 4.5 stars. Following that in close second is the Microsoft Surface with 4 starts. Research In Motion Ltd (NASDAQ:BBRY) Playbook gets 4 stars, and Samsung Galaxy Tab comes in at 3.5 stars. After using the Galaxy Tab and the Microsoft Surface tablet, I can honestly say that the Windows tablet has a stronger user interface and is easier to use than the Samsung Galaxy Tab. With the Microsoft tablet, you spend less time figuring out the device, and more time using the device.
Microsoft retail strategy
Now, I took the liberty to walk into a Microsoft Corporation (NASDAQ:MSFT) store. I literally drove out 30 minutes to Scottsdale Fashion Square (it is a 2 million square foot mall property owned by Macerich). Now, I have to admit the Microsoft store is pretty cool. You can indisputably tell that Microsoft literally copied and pasted the Apple store concept and slapped it onto its own store. Except, the only difference between the Apple store and Microsoft store was that the Microsoft store was almost empty, and the Apple store I frequent at Chandler Fashion Center (1.5 million square foot mall property also owned by Macerich) is always loaded with customers. You will always see people in an Apple store, any time of the year.
Microsoft Corporation (NASDAQ:MSFT) has some weaknesses it still has not been able to address that Apple Inc. (NASDAQ:AAPL) has been able to. First, buying a new Microsoft device isn’t that easy. For me, I can’t imagine myself upgrading my Laptop computer because transferring over files and programs is so complicated. Not to mention, Microsoft’s profit motive keeps it from offering the Microsoft suite through online applications on the web. Microsoft’s current business model is aimed at maximizing profits from its services and software rather than improving the overall customer experience. This is why Apple sells its software for cheap and hardware at an expensive rate. Because selling software at a cheaper price reduces the conflict of interest between user-experience and profitability. This is why Apple was better able to adapt to the cloud environment and generated the profits from the hardware side and sold the software for cheap! It is for this reason that customers are able to run through faster product cycles with Apple because even if a consumer doesn’t need an upgrade, at least it is easier to upgrade the computer. I plan on sticking with this Laptop until it dies, or I might replace it, but it would cost me a substantial amount of money as I would have to hire a geek squad technician to transfer over all my files, and programs. Owning Apple would save the frustration and headache of being a windows guy.
Conclusion
Apple is well ahead of the competition. The success of the tablet was driven by the ease of being able to transition files and programs from one Apple device to another. This allows for faster upgrade cycles and better user-experiences. Apple products are not intimidating when it comes to transitioning which is what gives Apple such a strong market position compared to its other competitors. Overall, I am extremely optimistic of Apple’s future, and I remain a skeptic of Research In Motion Ltd (NASDAQ:BBRY).
The article CEO of BlackBerry Disagrees With the Future of Apple originally appeared on Fool.com and is written by Alexander Cho.
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