Americold Realty Trust, Inc. (NYSE:COLD) Q1 2024 Earnings Call Transcript

Americold Realty Trust, Inc. (NYSE:COLD) Q1 2024 Earnings Call Transcript May 9, 2024

Americold Realty Trust, Inc. misses on earnings expectations. Reported EPS is $0.03419 EPS, expectations were $0.3. Americold Realty Trust, Inc. isn’t one of the 30 most popular stocks among hedge funds at the end of the third quarter (see the details here).

Operator: Greetings and welcome to Americold Realty Trust First Quarter 2024 Earnings Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mr. Kevin Reed, Vice President, Investor Relations. Thank you, Mr. Reed, you may begin.

Kevin Reed: Good afternoon. Thank you for joining us today for Americold Realty Trust’s first quarter 2024 earnings conference call. In addition to the press release distributed this afternoon, we have filed a supplemental package with additional detail on our results, which is available in the Investor Relations section on our website at www.ir.americold.com. This afternoon’s conference call is hosted by Americold’s Chief Executive Officer, George Chappelle; President, Americas, Rob Chambers; and Chief Financial Officer, Jay Wells. Management will make some prepared comments, after which, we will open up the call to your questions. On today’s call, management’s prepared remarks may contain forward-looking statements.

Forward-looking statements address matters that are subject to risks and uncertainties that may cause actual results to differ from those discussed today. A number of factors could cause actual results to differ materially from those anticipated. Forward-looking statements are based on current expectations, assumptions and beliefs, as well as information available to us at this time and speak only as of the date they are made, and management undertakes no obligation to update publicly any of them in light of new information or future events. During this call, we will discuss certain non-GAAP financial measures, including core EBITDA and AFFO. The full definitions of these non-GAAP financial measures and reconciliations to the comparable GAAP financial measures are contained in the supplemental information package available on the company’s website.

Now, I will turn the call over to George.

George Chappelle: Thank you, Kevin and thank you all for joining our first quarter 2024 earnings conference call. This afternoon, I am pleased to announce our financial results for the quarter and will highlight key operational metrics. I will then discuss our updated outlook for the remainder of the year. Rob will provide an update on our recent customer initiatives and growth activity, and Jay will provide a detailed walkthrough of our updated full year 2024 guidance. Let’s begin with a snapshot of some key financial achievements for the quarter. We generated AFFO of $104.9 million or $0.37 per share, an increase of over 28% on a per share basis year-over-year. Our performance on a constant currency basis was driven in large part by significant improvements in our same-store services margins, where we delivered a record first quarter of 10.7%.

This was a 671 basis point improvement year-over-year, which resulted in an incremental $22 million of NOI or roughly $0.08 a share in the first quarter. As growth appears to be slowing across the industrial REIT sector, we continue to demonstrate our ability to drive profitable organic growth across our platform. In the first quarter of 2023, we announced $100 million strategic investment in our ERP infrastructure, which is showing early positive returns. The system’s first phase went live Monday of this week and we’ve made numerous process improvements leading up to this launch that have resulted in enhanced revenue recognition, better labor and cost management and helped drive our strong first quarter results. We are encouraged with the sustainable results to-date and expect this system to deliver returns in line with our previously disclosed expectations.

It’s important to note our new system comes with AI capability embedded in the software which we can utilize and customize to ensure we exploit the technology to its maximum potential going forward. On to our priorities. Our laser-focus on customer service has been one of the main reasons our properties stay in such high demand and this is evidenced in our same-store economic occupancy which held solid in the quarter at approximately 81%. A key driver of our strong economic occupancy is continued progress selling fixed commitment contracts. Rent and storage revenue derived from fixed commitment storage contracts, came in this quarter at 54.2%, 200 basis points higher than the previous quarter and a 24% increase over the first quarter of 2023.

We continue to move customers to these contracts which help smooth out the seasonality in our business and also act as a leading indicator of positive things to come as customers sign them in anticipation of volume growth in the future. Our second priority, labor management, is one in which we have made significant strides in recent quarters. Continued improvement of our hiring and retention metrics have resulted in a perm-to-temp hours ratio of 78:22, which is a 3 percentage point year-over-year increase in a company record, putting us well on our way to our publicly stated goal of 80:20. Additionally, we continue to make progress on our turnover which is 40% and is now in line with pre-COVID levels and an 800 basis point drop since last quarter.

Lastly, our percentage of associates with less than 12 months of service now stands at 29%. This has improved 300 basis points since last quarter and is approaching the pre-COVID level of 23%. We introduced disclosure around labor management two plus years ago and at the time we said making progress was a prerequisite to establishing sustainable, reliable services margins. Having now largely recovered our labor metrics to pre-COVID levels, supported by new leaders, systems and processes. Our same-store constant currency services margin significantly improved to 10.7%, which is a first quarter record for Americold, resulting in an incremental $22 million of NOI or roughly $0.08 of AFFO per share year-over-year. The commercial and operational infrastructure we have put in place gives us the confidence that improved services margins will be sustainable and sets us up extremely well as consumer demand increases.

Moving to pricing. In the first quarter, same-store rent and storage revenue per economic occupied pallet on a constant currency basis increased by 3.9% versus the prior year, and same-store services revenue per throughput pallet on a constant currency basis increased by 10.8%. Both were driven by pricing we put in place in the second half of 2023, coupled with the general rate increases at the start of this year. Pricing comps are expected to compress in the second half of this year as we anticipate a relatively benign environment associated with inflation-based rate actions. As always, we will continue to take a surgical approach to our pricing initiatives to continue to drive margin dollars and increase margin percent. Moving to development.

I’m very happy to report progress on our two strategic partnerships. First, we broke ground last week in Kansas City on a $127 million project on the Canadian Pacific Kansas City rail line. This is the inaugural project in our partnership and will deliver unique value-add services enabling lower costs, reliable and more environmentally-friendly storage and transport across much of North America. Second, we broke ground early this week in Dubai in support of our partnership with DP World. The $35 million project will support both the local Dubai market and the surrounding area redistribution. We are very pleased to have both partnerships inaugural projects under active construction. Lastly, today we are announcing a new lower-risk, highly-accretive expansion in Sydney, Australia.

The USD36 million project will support a large Australian retailer already located on the site as we enable their growth. We expect this expansion to be completed in Q1 of 2026. Turning to our full year guidance. As a result of the progress we have made driving organic growth through improvements and productivity, labor management and pricing in combination with our ability to manage our variable cost structure, we are raising our full year 2024 AFFO per share guidance to a new range of $1.38 to $1.46 with a midpoint of $1.42, an increase of $0.05 per share. This represents an approximately 12% increase from 2023 and an approximately 28% increase from 2022. At the midpoint of the new range, our same-store NOI growth guide has increased roughly 300 basis points to over 11%.

Before I turn it over to Rob, let me comment on our ESG initiatives. In April, we posted our fifth annual ESG report on our website. We are very pleased to publish the most comprehensive report in the cold storage industry. Our report focuses on our efforts in promoting energy excellence through innovation and new technology adoption, investing in our associates, and giving back to our communities. I encourage you to read this robust sustainability report as it details Americold’s sustainability goals and our unwavering commitment to corporate responsibility. With that, I will turn it over to Rob.

Rob Chambers: Thank you, George. As George mentioned, I will provide an update on our recent customer initiatives and growth activity. Pricing initiatives. We remain very focused on our pricing initiatives and are working diligently to ensure that we both offset inflationary pressures and price our business to reflect the value of the service we provide to our customers. In the first quarter, same-store rent and storage revenue per economic occupied pallet on a constant currency basis increased by 3.9% versus the prior year, 5% excluding the reduction of certain power surcharges. Same-store constant currency services revenue per throughput pallet increased by 10.8%. Our pricing actions in 2024 are driven by first, as our longer-term customer agreements come up for renewal, we continue to revisit our pricing structures in order to ensure renewals are priced at market rates inclusive of the inflationary impacts over the past several years.

We have made great progress in this area. Second, we continue to benefit from our in-place annual contractual rate escalations on these current customer agreements. The majority of our annual increases or GRIs for 2024 went in during Q1. Third, as it relates to longer-term agreements, we will maintain our in-year targeted pricing and power surcharge initiatives to address known inflation, which has moderated in certain areas of our business. And fourth, all new business and shorter-term agreements are being priced with a current and forward view of our cost structure. Within our Global Warehouse segment, we had no material changes to the composition of our top 25 customers, who account for approximately 50% of our Global Warehouse revenue on a pro forma basis.

Our churn rate continues to remain low at approximately 3% of total warehouse revenues, consistent with historical churn rates. We have also continued our upward trajectory regarding fixed commitments. This quarter, rent and storage revenue derived from fixed commitment storage contracts came in at 54.2%, an increase of $21.1 million on an annual basis, a 12 straight quarterly record for Americold. Growth and development. Regarding growth, we continue to evaluate and execute on development opportunities across the three primary areas of focus we have mentioned in the past. Our CPKC and DP World collaborations, expansion projects, and customer dedicated build-to-suit developments. With regard to our strategic collaborations, first, as George mentioned, last week, we broke ground on our flagship development with CPKC in Kansas City.

As a reminder, we are building a conventional multi-customer major market distribution center on CPKC’s intermodal terminal in Kansas City that will be approximately 22,000 pallet positions and 14 million cubic feet for a total investment of $127 million. We also broke ground on our flagship building with our other strategic partnership, DP World. As a reminder, in December, we announced our plans through our RSA JV, to build a conventional multi-customer major market distribution center in Dubai at DP World’s Port of Jebel Ali Free Zone for USD35 million. This development in Jebel Ali will be the first of its kind to combine Americold’s global temperature-controlled infrastructure with DP World’s port infrastructure and end-to-end logistic solutions.

This strategic combination will result in unprecedented optimization of temperature-sensitive food flows in and out of the countries of a Gulf Cooperation Council and provide redistribution opportunities across the region. Our collaboration with CPKC and DP World illustrate Americold’s unique ability, create value by working with our global leaders in adjacent areas of the supply chain. We expect our investment in these partnerships to grow significantly over the next few years as we continue to identify opportunities to jointly grow our business. Through these relationships, we have a $500 million to $1 billion potential development pipeline. With respect to expansion in major markets, as George mentioned, today we are announcing a new dedicated conventional expansion project in Sydney, Australia, anchored by one of the country’s largest grocers.

This expansion will add mission-critical infrastructure in a capacity-constrained market currently operating at greater than 90% occupancy and is anticipated to add approximately 13,400 incremental pallets to our current capacity of roughly 18,700 pallets in that market. The total investment will be approximately USD36 million. We are excited about both CPKC and DP World developments and the Sydney expansion and look forward to updating you on other future plans soon. Automation update. We continue to make progress ramping the five development projects that were completed last year. Three of these automated facilities are supporting food manufacturing in Atlanta, Georgia, Russellville, Arkansas and Spearwood, Australia, and our proven solutions are performing well and delivering in line with expectations.

Our two customer-dedicated automated retail distribution facilities in Lancaster, Pennsylvania and Plainville, Connecticut while completed, continue to ramp, albeit slower than expected. As we stated last quarter, we are being thoughtful in the ramp up, given the level of complexity and the importance of customer service. We are very encouraged by the significant and sustainable organic growth that we are delivering as well as the pace and scale of our inorganic growth activities. Now, I’ll turn it over to Jay.

Jay Wells: Thank you, Rob. Today, I will discuss our capital position liquidity and update our full year guidance. Beginning with our balance sheet. At the end of the quarter, total net debt outstanding was $3.2 billion. We had total liquidity of $732.5 million, consistent of cash on hand and revolver availability and our net debt to pro forma core EBITDA was approximately 5.4 times. As we discussed last quarter, our previously announced expansion in Allentown, Pennsylvania, our Greenfield developments in Kansas City, Missouri and Dubai, and our new expansion project in Sydney, Australia will increase investment spend in the second quarter of this year. Please see Page 33 of the IR supplement for additional details on our development projects.

Turning to our full year 2024 guidance. We are increasing our AFFO per share to the range of $1.38 to $1.46, an approximate 4% increase at the midpoint and approximately a 12% increase from 2023’s AFFO per share result. Before reviewing the individual components of this guidance that are set forth on Page 35 of the IR supplement, let me quickly remind everyone of the new 2024 same-store pool for the Global Warehouse segment. This pool now has 226 facilities, which is approximately 96% of the total number of properties in our warehouse segment. A summary of the 2024 same-store pool historic performance for the first quarter of 2023 is presented on Page 32 of the IR supplement. We have 10 facilities that are in our 2024 non-same-store pool.

Now, turning to the individual components of our updated AFFO guidance and starting with our Global Warehouse segment, we still expect full year 2024 same-store constant currency revenue growth to be in the range of 2.5% to 5.5%. Let me provide more detail around the key drivers of this updated guide. With respect to occupancy and throughput volumes, we still expect economic occupancy to be in the range of 0 to a decline of 100 basis points compared to 2023, and throughput volume to decrease in the range of 1% to 3%. As we are forecasting an improved trended throughput versus the 7.6% decline in the first quarter of 2024. With respect to pricing, we still expect constant currency rent and storage revenue for economic occupied pallet growth to be in the range of 3% to 4% and constant currency service revenue per throughput pallet growth to be in the range of 7% to 8%.

As a reminder, the pricing guidance reflects our continued pricing and power surcharge initiative to cover known inflation. It also reflects our annual contractual escalation and GRI step ups and the commercialization of market-based pricing for contracts that we underwrite or renew. For the full year, we are increasing our same-store constant currency NOI growth to now be in the range of 9.5% to 13%. This increase is being driven by higher services margins. Just three to six months ago, our hope was to exit 2024 with a run rate services margin of 9%. Based on productivity and pricing supported by new systems and processes, we now believe we can deliver services margins of 9% for the full year of 2024. Regard to the new 2024 non-same-store pool, as can be seen on Page 30 of the IR supplement, the new non-same-store pool generated negative $3.5 million of NOI in the first quarter 2024.

For the full year 2024, we now expect a non-same-store pool to generate NOI in the range of negative $7 million to positive $1 million. As Rob previously mentioned, our automated retail distribution facilities in Lancaster, Pennsylvania and Plainville, Connecticut are ramping slower than expected. However, we still anticipate to deliver our stated return on invested capital. Turning to our Managed and Transportation segments’ NOI, for the full year, we’re lowering the expected range from $45 million to $50 million to a new range of $42 million to $47 million versus approximately $48 million of NOI in 2023 due to continued softness in the freight market. Regarding SG&A expense for the full year, we still expect total SG&A to be in the range of $247 million to $261 million, inclusive of $23 million to $25 million of stock compensation expense and $5 million to $7 million of ERP amortization.

For the full year, we still expect core SG&A to be in the range of $219 million to $229 million. Turning to our interest expense. For the full year, we are lowering our interest rate expense range to approximately $135 million to $143 million, a reduction of $6 million at the midpoint. With respect to full year cash taxes, there is no change to the 2024 cash taxes range of $9 million to $12 million. As a reminder, most of the corporate income taxes we pay at Americold relate to our international operations. Q1 2024 maintenance capital expenditures was $17.9 million, a $1.7 million increase versus Q1 2023. There is no change to our maintenance capital expenditure guide. As a reminder, for the full year, we expect this investment to be approximately $80 million to $90 million.

Regarding developments, we reiterate our expectation to announce development starts aggregating between $200 million to $300 million in 2024. Please keep in mind that our guidance does not include the impact of acquisitions, dispositions, capital markets activity beyond that which has been previously announced. And please refer to our IR supplement for detail on the additional assumptions embedded in this guidance. Now, let me turn the call back to George for some closing remarks.

George Chappelle: Thanks, Jay. It’s been a great quarter for growth at Americold with breaking ground on developments with our two strategic partners, CPKC and DP World, in addition to announcing a strategic expansion in Sydney, Australia, we continue to fuel our development pipeline for future profitable growth. What really separates Americold from most industrial REITs is the ability for our logistics operating company to generate organic growth through delivering mission-critical services in the global food supply chain as efficiently as possible. The labor metrics we’ve disclosed and tracked for over two years now have correlated to the increased margins we said would come with a productive, stabilized workforce, which has allowed us to accelerate our 9% services margins goal by almost a full year.

The improvement in metrics speaks to the sustainability of a warehouse services results and the solid foundation we have built beneath them. The early returns on process improvement as part of our ERP implementation speak to the productivity and organic growth still ahead of us, even as we guide towards a second double-digit year of NOI growth in our same-store pool. It’s worth noting our results are accelerating at a time when consumer demand has been receding. When consumer demand does accelerate, we believe our investments in new systems and processes will prepare us to grow profit faster and more sustainably than many other operators. I want to give thanks to the over 15,000 associates around the world for their unwavering support and dedication, who bring their best-in-class customer service with them every day.

For this, I say thank you for all your efforts. We could not do this without you. Thank you again for joining us today and we will now open the call for your questions. Operator?

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Q&A Session

Operator: Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] The first question comes from the line of Samir Khanal with Evercore ISI. Please go ahead.

Samir Khanal: Hey. Good afternoon, George. Maybe on the occupancy front, maybe tell us like in 1Q, where did occupancy end up versus your expectation? And I guess how should we think about the cadence of the trajectory of occupancy through the balance of the year? Thanks.

George Chappelle: Yeah, good question, Samir. It came in 345 basis points below prior year that was exactly in line with expectations. If you look at the path to the midpoint of our current guide, our revised guide, we would have to increase economic occupancy 400 basis points sequentially in the next three quarters. We think that’s very achievable and that’s why we haven’t changed our occupancy guide, we feel really good about it.

Jay Wells: Yeah. Keep in mind, we are lapping a bill that is not normally as part of our seasonality. And what you’re really getting back to is more of a – more normal seasonality of our occupancy that you’re seeing here.

Samir Khanal: Okay, got it. And I guess the other topic investors are focused on is clearly throughput. So maybe talk around kind of what you’re seeing. How do you think throughput will sort of will play out, let’s say, in the second quarter? I know you’ve talked about an improvement in the second half. Is that sort of what you’re still expecting?

Jay Wells: It is, Samir. And, we were down 760 bps year over year in the first quarter. That was exactly in line with where we said we would be. We said the first quarter would very closely mirror the fourth quarter of last year and it did. We’re not revising the guide, because we think is very much in line with the original guide we put out. But one piece of good news is really in April, for the first time, we saw a year-over-year improvement in throughput. So, if you remember, we signaled that that might happen closer to the end of the second quarter. We’re seeing it a little bit more towards the beginning of the second quarter. So that’s some positive news. No change to the guide. It’s in line with our previous expectations. But a little bit of positive news comes through in April.

Operator: Thank you. Next question comes from the line of Josh Dennerlein with Bank of America. Please go ahead.

Josh Dennerlein: Yeah. Hey, guys, thanks for the time. I just wanted to explore the ERP rollout more. Just could you kind of – when did that come online in the quarter? And then like, I guess as we think about the balance of the year, what kind of improvements or things should we be looking out for as it kind of is fully rolled out and goes into the system?

George Chappelle: Yeah, I’ll maybe hand it over to Jay for a couple of comments. But it didn’t go live in the first quarter. It went live on Monday of this week actually. What we cited for the improvements that impacted the first quarter very positively were since the first of the year we’ve been working on process change and process improvement ahead of the implementation of the new software. To make the software as effective as possible, we needed to change the way we work to match the software. And starting that work in the beginning of the year accelerated results that we believe the system would have brought. But actually the process improvement brought them quicker. And we believe the system is 100% on track to deliver the returns that we identified when we made everybody aware of the investment. So we’re right on track with the plan. And Jay –

Jay Wells: Josh did a pretty good tough job. I’ll give you a couple examples. I mean, before you turn on a new billing system, you’re going to improve your processes associated with billing. So we actually saw billing incremental type of value-added services under the new processes that we otherwise would not have done. So that was a benefit we saw in the quarter. Improving our procurement processes and reducing costs, we also saw benefits and labor manage. We also saw benefits. So it was different process improvements you want to do before you roll out an ERP implementation. We had not forecasted any benefits in the quarter and ended up seeing at least $2 million of benefit in the quarter of just pure process improvements. And now that the service, the system is going live, we’ll see the more benefits as we move through the year.

Josh Dennerlein: One follow-up to that. What benefits are assumed in the guide as far as the rollout from here? It sounds like you picked up an incremental $2 million in 1Q that you weren’t forecasted. Just kind of curious like what the ERP itself like when you were initially putting out guide was including as far as like a benefit?

George Chappelle: I would say that all of those benefits, Josh, primarily hit the handling area of our business. And one of the reasons that our handling business has done so well, increasing the margins along with all the workforce metrics that have come in line like they said they would, is these process improvements that Jay is talking about. We have budgeted those originally in our original guide in the handling area of the business, because much of the improvement helps there. It’s part of our incremental guide to now 9% of the year, accelerating that objective by a full 12 months. We’re now guiding to 9%, and you can assume that the systems benefits that drive the handling increase are all embedded in that guide. It’s a component to getting us now to 9% handling margins a full year ahead of when we thought we could achieve it.

Josh Dennerlein: Thank you. Next question comes from the line of Vince Tibone with Green Street. Please go ahead.

Vince Tibone: Hi, good evening. You mentioned you’re now expecting throughput margins of 9% for the full year, even though margins were 10.7% in the first quarter. So, is there any seasonality with margins we should be thinking about, or you just maybe being a little conservative with the guide? Does any color on how we should think about the service margin trend as the year progresses would be helpful.

George Chappelle: Yeah, thanks for that, Vince. And you’re right, we’re guiding to 9%, which just a few short months ago was very aspirational, and now it’s part of our plan. So I feel really good about getting to 9% I just want to say that in terms of making a commitment in our guide, it’s a much different place than we were six months ago. It is slightly down from 10.7% million in the first quarter. But these process improvements we just mentioned are early days, right in terms of the impact. And we think getting to a 9% platform based on margins for our handling platform based on the systems and process improvements now is not in any way conservative quite frankly, it’s a very strong guide considering where we were and the sustainability of the margins is something we need to be very confident in.

We are at the 9% level, which is maybe being a little conservative, having turned on the actual systems literally Monday of this week, and typically I think most people would expect a slight productivity loss when you turn on a new system. I think that’s pretty typical. And then a quick rebound. So there’s a little bit of that. But I would focus on our guide to 9% handling margins for the year, which again, not that long ago was an aspirational target.

Vince Tibone: Great. That’s really helpful color. And then just switching gears a little. Like just I’m looking at Page 23 of the supplemental and I noticed physical occupancy was at its lowest level since ‘21. Just could you discuss some of the drivers there? I mean, you mentioned the weaker consumer, but I thought a slowdown in end demand could actually kind of lead to higher occupancy levels. Or are there any notable trends in food production that have really changed? Just any color on the kind of physical occupancy side of things would be great.

George Chappelle: Yeah, I’d say the biggest impact on the physical occupancy side, Vince, goes back to a comment Jay just made where we were lapping a counter seasonal level of inventory last year. So at last year, I believe our physical – our economic occupancy was around 84.4% at the end of the first quarter. Incredibly high, driven by manufacturing – manufacturers producing ahead of demand as they finally had labor to do that and wanted to create some space between customer service and their production facilities. We’re lapping that now. And as I said, we landed economic occupancy almost exactly what we thought it would. We said would replicate the fourth quarter economic occupancy. And I think we did that. We brought it down about the same amount year-over-year.

And we’re not changing our guide, because, if you look at where we end the first quarter, it’s about 400 basis point improvement to get to the midpoint of our guide over the next three quarters orders, seasonality should do that. So that’s really the story on occupancy.

Operator: Thank you. Next question comes from the line of Nick Thillman with Baird. Please go ahead.

Nick Thillman: Hey, good evening. George, maybe touching a little bit on the throughput dynamics and the service margins. I think last quarter you guys kind of mentioned something along the lines. Have you thought throughput was going to be down like 7.5% kind of where it came in where that service margins could actually erode a little bit? Is this more a function of like some of the GRIs and stuff that you guys have in place that’s been able to drive it and with the labor? I guess break down the components of that are really driving that sort of margin.

George Chappelle: Yeah, we do hit the components. I mean, first of all, you’re correct. The throughput came in exactly what we said it would this quarter. We said it would be very much like the fourth quarter. But the throughput margins are driven by the exact two components we mentioned. First is price. We said our price in handling was up 10.8% in the quarter year-over-year. That is certainly going to drive margins, no question about it. But the big story has really been productivity. I mean, we’ve reached levels of permanent hours, permanent associate hours in our system that are now 78% that’s significantly higher than the last two quarters. We’ve reached retention to be at pre-COVID levels. I mean, the workforce has become more stable, more time and job, more engaged and more productive.

So it is both of those pricing over 10% year-over-year in the productivity, driving the margins. I’m not sure we’ve split that out in the past and I don’t have a split handy, to be honest. I don’t think –

Jay Wells: All I would say is, the over delivery and the quarter was, we did hit the labor margin the metrics that George had discussed. And what happened was, it really translated into NOI much quicker than we expected. So we saw the benefits of labor really coming through well, where overall temp labor was down significantly and really started seeing the efficiencies on our perm labor. So that that was really what got us to over deliver and get our handling margins up above 9% quicker than expected.

George Chappelle: And maybe just to follow-up on the throughput. We did say in April for the first time, we saw a year-over-year improvement that would be showing up a few months earlier than we had thought in our original guide. So there is reason to believe that the throughput could improve, but our guide is up significantly not dependent on that happening.

Nick Thillman: That’s really helpful. And then just I know we touched on occupancy and kind of the counter seasonality kind of in the first quarter, but more so just looking at economic occupancy and looking at Europe in particular, I understand there’s not as many fixed commitments, but that rakes down around like 900 basis points quarter-over-quarter. So, is there anything in Europe in particular that’s really like driving those occupancy levels down in particular? I know there’s probably not as many fixed commits in those specific geographies, but just some commentary on that area of the market in particular would be helpful.

George Chappelle: Yeah, you’re 100% right. There’s not as much fixed commit there. I would say just in general, the economic environment in Europe is not as healthy as in the US. And the throughput declines and in some cases occupancy declines have been more pronounced. Having said that, our business has grown the last two years in Europe that from an NOI perspective. So we’re managing the business much like we manage the business in the US. We’re maintaining price points, we’re trying to get the labor to match the throughput where we’re doing our best to fill the pipeline. But it is an economy that is recovering at a slower pace than the US. And again, we’re happy with the business. You can see the results last year and stuff and you can see what we’re projecting for this year. And it is a business that’s contributing at least in line with the pace we’re growing same-store NOI at 11% now.

Jay Wells: And I’d say probably the pipeline of new business is probably the best it’s been in a while. So I think we’ve got a very good pipeline to fill up our warehouses in Europe.

Operator: Thank you. Next question comes from the line of Mike Mueller with J.P. Morgan. Please go ahead.

Mike Mueller: Yeah, hi. Going back to the service margin questions. If you’re expecting throughput volumes to improve in 2H, what are the factors that are driving the margin down relative to what you had in one 1Q? Was there anything, I guess, abnormal contributing to the 10% to 11% margin print in the quarter?

George Chappelle: Yeah, I would say getting back to the guide on throughput, we have not changed. It’s the same as the original guide we had. I was just saying in terms of our outlook, very recent new news, right, our actual results for April indicate that for the first time, the year-over-year throughput is actually positive. So, I wasn’t signaling that that is built in the guide. We’re still on our original guide. The margin improvement we’ve made is all about our pricing. The progress we’ve made on our workforce and the early returns on system process improvement ahead of not going live with our ERP system. Again, the decline in services margins from 10.7% to 10.9% I kind of view it as we made a commitment to get to 9% and we’ve fulfilled a commitment at least from what a perspective of what we’re committing to in our guidance almost a year ahead of time.

So I view that 9% is a massive improvement in our company, $22 million worth of incremental NOI in the first quarter, which you can – we said that was worth at one point $100 million. And if you do the math, it’s going to end up pretty close to $100 million. So we feel really good about it. The decline from 10.7% to 9.9% in the guide simply relates to turning on the new system and having to train thousands of people on how to use it and expecting a slight productivity decline as we do that. I think every ERP implementation plans on that happening, we’re no different. And then secondarily, as Jay said, we’ve seen run rates that are drastically different in the handling margin area as a result of everything I just mentioned. And we just have to figure out where the baseline is.

But we believe it’s at least 9%.

Jay Wells: And to answer your other question on one-timer as that benefited our handling margin in Q1, there were no material one-timers that elevated the handling margin in Q1.

Mike Mueller: Got it. Okay, thank you.

Operator: Thank you. Next question comes from the line of Craig Mailman with Citi. Please go ahead.

Craig Mailman: Guys. I just want to circle back to the expense savings here as I’m looking through. Clearly, labor is a big piece of it. Other service costs is another big piece of it. I know you’ve talked a couple times about lower temporary workers, and I get that. But as you – can you kind of walk through the other pieces of it? I mean, are you guys cutting hours? How are you guys managing kind of that labor piece beyond just more permanent workers? And also on the other cost side of things, I noticed your depreciation for non-real estate is down, I mean interest expense is down. Are you guys just spending less or deferring costs on equipment or maintenance or other things that ultimately, I guess everyone’s trying to get at the ramp down in service margins here from this quarter down to 9%?

I mean is a lot of this just deferring costs that you’re ultimately going to need to put back into the system if throughput does improve? I’m just trying to get a sense of kind of putting everything in a pot, kind of can you walk through really the – what’s driving this with specific examples.

George Chappelle: I don’t know how specific I can get, Craig on the call here, but I can walk through the components of our handling services margins improvement, and explain why we think they’re very, very sustainable at the 9% level regardless of a throughput guide. And I’ll just note again, we haven’t changed our throughput guide. It’s exactly the same as the revised guide. It’s driven in first, part by pricing. Pricing was increased to 10.8% year-over-year in our handling environment. So there’s the component, first component, which is higher pricing for the same services. Two is our workforce has become productive. And what I’ve always described about that is, that if it takes five people to move 50 pallets an hour, and you then turn that into three people to move 50 pallets an hour, you’re doing the same work content with less people.

That’s what we’ve achieved. There’s a thousand tactics along the way as to how we’ve achieved it. There are some big movers like our retention and improvement to pre-COVID levels, our workforce having more time in their job with turnover declining, etcetera, all the metrics that we’ve talked about already. So it’s, it’s really a combination of those things combined with now new processes and a new ERP system laid on top of it, which gave us some unexpected early returns, as we mentioned in the prepared remarks. So, I don’t know that I can go into a lot more detail than that, but those are the broad components and they all come together to create outside handling margins. And I understand using the words 10.7% to 9% is a decline.

That’s mathematically correct. I understand that. But I just remind everybody again, this is an objective that we said was aspirational just three or six months ago, and now we’re saying it’s here, it’s in our guide, and it’s going to deliver incrementally a huge amount of NOI, and that’s why we’re excited about it.

Jay Wells: And on the two other couple on interest expense driver of that is one, we’re generating a small amount of incremental cash flow that’s going to be applied against the revolver. That will improve interest. But also with the projects that we’ve announced, there is a little bit of interest expense being moved to capital. So that’s really the driver. So it’s overall cash tax interest is not going down significant. It’s more based on the projects we’ve announced and working the computations, we have a little bit more capitalized interest. And on other costs held to our guidance on the maintenance CapEx, we’re not reducing it. We actually spent $1.7 million more in Q1 on maintenance CapEx, which is generally our light quarter.