Ido Schoenberg: Matt, this is almost not a question, it’s almost like a statement which I wholeheartedly agree with. So, I would still maybe give you more color and details. The initial customers for Converge were super early, leading-edge adopters that were excited by the vision, understood the value, and signed up to be first to market with our platform. There are not too many of those in the market. They are essential, obviously, for any new platform to be accepted. We are very quickly reaching a point with all the go-lives that we have where we are becoming a very proven infrastructure that is scaling very, very well with very good proof points and metrics and a very safe choice in the market. And in healthcare especially, that’s a really big deal.
It’s not only the value of the workflow and everything else, these are things like cybersecurity, which — or regulatory compliance. There are so many things that you need to think about when we deploy an infrastructure for digital care for the entire organization. So, a few things happened. Our platform really matured and it’s proven, but also the need for our platform in the market is much more palpable and clear today than it was a year or two years ago. We don’t need to explain much about what we do and why it’s important. The RFPs are detailed and long. People know what they want to buy. And we are invited to participate today more than ever. So, we are at the boring execution phase if you will, following an age of a lot of innovation and daring and dreaming.
Now, it’s really about we rebuild it. It’s working really well and it’s 100% about execution, efficient execution to generate the positive growth, which also means laser-focused on software subscription, high margin part of our business more than anything else.
Operator: Your last question comes from Glen Santangelo with Jefferies. Please go ahead.
Glen Santangelo: Yeah. Thanks for taking my question. Hey, Ido, I was listening to the prepared remarks, and I think Bob said subscription revenues were down just modestly from Q3. And I think, Bob, maybe you suggested there was a decrease in — from legacy platform. Maybe that was the source of the decline. I’m kind of curious about, from those customers that have already migrated over to Converge, with now with more than half your volume on Converge, like, what sort of your booking experience has been with those new customers? And is that sort of translating to some increased subscription revenues with those that have already migrated over to the new platform? Thanks.
Ido Schoenberg: Hi, Glen, well, a few things. You’re absolutely right that what we see in subscriptions that are missing are the outcome of decisions that were made sometimes four or eight quarters ago. There is always a tail in the heart of re-platforming and we are experiencing this today. As I mentioned earlier, the results we see with people that have migrated are really excellent in way of — almost any metric that you would choose. And as I gave a few examples, which are not atypical for expansion. The first thing that clients are doing when they’re happy is to buy more and to use the platform more often. So, we are now in a just different reality than we were even 12 months ago where we are very optimistic on retaining and growing our Converge clientele.
There are many, many ways to do that. But I’d like to point out again that nothing in our guidance assumes any dramatic thing beyond the reasonable, and that should not be confused with lack of enthusiasm which we share. We just don’t want to put it into our guidance and focus at this point.
Glen Santangelo: Okay. Thanks.
Operator: There are no further questions at this time. I will now turn the call back to Dr. Schoenberg for any closing remarks.
Ido Schoenberg: Thank you everyone for joining us this evening. Again, I’d like to express Roy, [my] (ph), Bob and so many other people in Amwell for your faith, for your patience as we went through the re-platforming. We are very excited to be in the growth phase of our company and really humbled by the opportunity to help wonderful people, including our women and men in uniform, and many other people that deserve better care than they get today. So, thank you again.
Operator: This concludes today’s conference call. You may now disconnect.
