Altigen Communications, Inc. (PNK:ATGN) Q4 2023 Earnings Call Transcript

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The key to the integration is I can’t perform AI on transactional accounts if I don’t integrate to that customer database. We’re the only guys that do that across the board. And then number — I said the last one I’d say, the number three is that most of the AI vendors will come out and say — and they come out and say, guys, we’ve got this very cool technology, kind of show you how it works, here you go. Our approach is a little different because we do have extensive experience in this market. We have extensive knowledge of how things work in the financial services world, and I’m talking specifically community banks and credit unions now. We are going to offer our AI service as a managed service. We’re just not going to dump on the customer and wish him good luck and give him some training.

And the reason for that — and they can do it on know what they want. But the reason for that managed service is that the banks and credit unions — and most of the banks and credit unions we deal with are somewhere between, and they can be somewhat smaller or somewhat larger, but generally between 50 and 300 people, right, employees. They do not have the staff that has the expertise to develop an AI solution, right? So who are they going to rely on? That’s where we come in. We will offer this as a managed service for a cost for less than they could hire one employee to maintain, and that one employee takes vacation, gets sick and quits, right? So we will offer that managed service and just take care of things, much like you can think of this like the companies offering website optimization and website management on behalf of their customers.

We will do that on the AI basis. Now that’s for the generic AI — I’ll call it generic AI, conversational AI. For the other solutions that I referenced, the AI fintech that we have in the planning stages here that we’ll be offering on the web-based hyperscale model, nobody is doing that. So we have a — we think we’ve figured out a couple of very unique things that we can be offering. And right now, we’ve got two at the top of the list that we can be offering that nobody else is offering that provides some very interesting analytics. And in this market, community banks and credit unions, they’re very, very dependent or interested in what their peers are doing. So our solutions will also include what I’ll call anonymous or not documented peer data so they can compare their performance to their peers.

And so we have — again, I don’t want to provide any more info at the moment. And again, not because we don’t know what we’re going to do, but we don’t want to give the competition any heads up here until we get something launched. But I think for all of those reasons, this niche should serve us very well. Operator, are you still with us? Yes, I’m listening gentlemen. Hello, ladies and gentlemen, the microphone is still open. I’m waiting for the operator to jump back in.

Operator: Your line is live.

Unidentified Analyst: Jerry? Can you hear me? No.

Jeremiah Fleming: Yes.

Unidentified Analyst: Hey, Jerry?

Jeremiah Fleming: Yes.

Unidentified Analyst: This is Marsh. I don’t know if I got through with the question. I didn’t hear…

Jeremiah Fleming: You did Marsh. There’s some cross-talk going on as well, but you’re through loud and clear here.

Unidentified Analyst: Just a quick question. I know this comes up a lot and you kind of sick of hearing it. But in terms of maximization of shareholder kind of value kind of thing and looking at a buyback or looking for the approval of buyback, has your Board met on that yet? And what does that look like right now for you guys?

Jeremiah Fleming: Yes, good question. I think I’ve heard that before, and I do have an answer for you. So we did review this at our — at the Board meeting earlier this week. We’ve spoken to several, I guess, Carolyn term is brokers, but financial firms that can affect the buyback for us under the 10b5-1 trading program rules what we’d be looking at. The Board has determined that right now. The best use of our capital is to use to invest in initiatives to grow the company. They’re certainly open to the idea of a stock buyback on — particularly on a program trading basis, but feel like right now it’s not the ideal time to implement that. But we’re to review that, revisit that on a quarterly basis, Marsh. I know that’s a question you’ve asked more than once.

Operator: We have no remaining questions in queue. I’d now like to turn the floor back to management for closing remarks.

Jeremiah Fleming: Okay. Thank you, and thank you, everyone, for joining today’s call. As I mentioned during my track, we are going to hold the next earnings call. We’re anticipating mid-February. We normally hold at the end of January. I just going to push it back a couple of weeks because I want a little bit more time to get information out to our shareholders that I think that extra couple of weeks will afford us that time. So we look forward to talking to you on next earnings call and providing you with hopefully some very exciting updates. Thank you very much.

Carolyn David: Thank you, everyone.

Operator: This concludes today’s conference, and you may disconnect your lines at this time. Thank you for your participation.

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