John Kao: Yes. No, I think we are going to make — well, two things. I think we are going to make incremental improvements on retention. I think we signaled earlier in the year that we had aberrations with some supplemental vendors. I think we addressed all of that; cleaned all of that. It’s already started showing. All of our member satisfaction metrics and retention metrics, I would expect us to have continued improvement in that. And in MBR, there is a lot of initiatives that we are undertaking. Both that are AVA-centric, meaning more refined stratification models, more consistent stratification consistency, higher degrees of engagement with our care anywhere, levels of engagement. I would say continued focus on the mitigation efforts associated with V28.
So, our risk adjustment is going to — we’re going to get that mitigation offsets operational workflows. So, all of that — and I would say also this whole notion of just having more doctors talking to doctors. We have already proven I think again through stars and some of the shared risk NOI that we have got, we are working with these IPAs really well. Like, we are setting ourselves apart from everybody else that we are making it work and supporting IPAs that we don’t own. We contract with them. And the next logical step for us is to work closer with some of the doctors that want to work closer with us to have even higher degrees of performance management. And, those two things give me a lot of optimism for even improved MBR performance heading into 2024.
Now, I would say we got to focus on the members that we have in 2023, and kind of the members that have been longer with us for a year. Obviously, we are going to continue working on the MBR of the newer members as well. But, overall, I feel very, very good about just every operational part of the company right now.
Nathan Rich: Great. Thanks very much for the color.
John Kao: You got it.
Operator: Thank you. And, I show next question comes the line of Whit Mayo from Leerink Partners. Please go ahead. Whit, your line is open. If you have your phone on mute, please unmute your line.
Whit Mayo: Can you hear me now?
Operator: Yes.
John Kao: Hey, Whit.
Whit Mayo: All right, headset problem. I had a question just on stars. And, I mean it’s kind of an exciting star season for everybody. Just looking at the new numbers I mean I think you guys may be tight on at least one of your contracts. And, I just want to hear kind of what you are happy with, not happy with? Any initiatives you have on your way to ensure that you retain the four-star designation whether focus on caps or anything specific you like to throw out?
John Kao: Yes. Hey, Whit. It’s John. Yes – no, we are happy with what was just announced with the 24 stars. Again, I think the new methodology — the two key methodology was tighter for everybody across the broad. And so, I am just very happy about that. For dates of service in 2023, I feel even better positioned than I did earlier in the year about dates of service in 2022. And a lot of the initiatives that we’ve taken on administration, on TEDUS and Part D, I feel very comfortable with. And then, caps obviously is something that we have had challenges with. And, it’s I think central to some of the initiatives we’re focused on in terms of provider operations and provider engagement. Not just IPA management, which I think we do a very good job of, and we support the IPAs but also working with some of the underlying doctors and making sure that their success and performance metrics continues to improve.
