Alibaba Group Holding Limited (NYSE:BABA) Q2 2023 Earnings Call Transcript

Alibaba Group Holding Limited (NYSE:BABA) Q2 2023 Earnings Call Transcript November 17, 2022

Alibaba Group Holding Limited beats earnings expectations. Reported EPS is $12.92, expectations were $11.61.

Operator: Good day, ladies and gentlemen. Thank you for standing by. Welcome to Alibaba Group’s September Quarter 2022 Results Conference Call. At this time, all participants are in listen-only mode. After management’s prepared remarks, there will be a Q&A session. I would now like to turn the call over to Rob Lin, Head of Investor Relations of Alibaba Group. Please go ahead.

Photo by CardMapr.nl on Unsplash

Rob Lin: Thank you and good day, everyone. Welcome to Alibaba Group’s September quarter 2022 results conference call. With us are Daniel Zhang, Chairman and CEO; Joe Tsai, Executive Vice Chairman; Toby Xu, Chief Financial Officer. This call is also being webcasted from the IR section of our corporate website. A replay of the call will be available on our website later today. Now, let me quickly cover the Safe Harbor. Today’s discussion may contain forward-looking statements. Forward-looking statements involve inherent risks and uncertainties that may cause actual results to differ materially from our current expectations. For a detailed discussion of the risks and uncertainties, please refer to our latest annual report on Form 20-F and other documents filed with the US SEC or announced on the website of the Hong Kong Stock Exchange.

Any forward-looking statements that we make on this call are based on assumptions as of today and we do not undertake any obligations to update these statements, except as required under applicable law. Please note that certain financial measures that we use on this call such as adjusted EBITDA, adjusted EBITDA margin, adjusted EBITA, adjusted EBITA margin, non-GAAP net income, non-GAAP diluted earnings per share, or ADS, and free cash flow are expressed on a non-GAAP basis. Our GAAP results and reconciliations of GAAP to non-GAAP measures can be found on our earnings press release. Unless otherwise stated, growth rate of our all the metrics stated during this call refer to year-over-year growth versus the same quarter last year. In addition, during today’s call, management will give their prepared remarks in English.

A third-party translator will provide simultaneous Chinese translation on another conference line. Please refer to our press release for details. During the Q&A session, we will take questions in both English and Chinese, and the third-party translator will provide consecutive translation. All translations are for convenience purpose only. In the case of any discrepancy, management statements in the original language will prevail. With that, I will now turn the call to Daniel.

Daniel Zhang: Thanks Rob. Hello everyone. Thank you for joining our earnings call today. We delivered a solid quarter in a macro environment full of uncertainty. The ongoing resurgence of COVID-19, geopolitical tension, inflation, and currency depreciation, the convergence of all these forces that created considerable difficulties for business operations. Despite these challenges, Alibaba’s non-GAAP EBITA increased 29% year-over-year as we continue to enhance our operational efficiencies. This is the result of our pursuit of high-quality development and more importantly, demonstrates the resilience of the Alibaba business ecosystem. In the China domestic consumer market, Taobao and Tmall GMV saw a low single-digit year-on-year decline this quarter, but the user traffic remains stable.

However, consumption appetite was weak and we saw a drop in purchasing frequency. The resurgence of COVID has affected one area after another, resulting in abnormal or suspended logistics service in different places. This hurt merchant operations and consumer logistics experience. In terms of demand, the decline in categories, such as apparel and consumer electronics, slowed quarter-over-quarter. Interests-based categories, such as outdoor, recreation and pet care and health and wellness-related categories, recognized positive growth. In this challenging environment, we have achieved relatively positive results show a committed execution of the following strategies. Number one, we work to ensure our user traffic population remains stable. DAU or MAU by continuing to strengthen our user engagement.

After many years of operation, Taobao, Tmall is now deeply entrenched in our users’ mind as the shopping destination. We are focused on user engagement on our platform by enhancing the customer journey across search, algorithm-driven discovery recommendations, live streaming and other engagement features. We stimulated consumption interest and drove conversion by highlighting the factors that influence purchase decisions through short-form video, photos, texts and other means of communication. Number two, we further consolidate the scale and the stickiness of our most valuable consumer group. For the 12 months ended December 30, 2022, the number of consumers who each spent over RMB 10,000 on top on Taobao and Tmall remain around 124 million with a retention rate of 98%.

88VIP membership population held steady at 25 million this quarter, with solid membership retention and growth in GMV contribution. Number three, we improved consumer satisfaction by continually investing in customer service during and after services and the logistics service experiences, such as doorstep delivery of orders as required. Our latest consumer satisfaction survey showed improvements in NPS scores relating to logistics and post-sales. During our recent 11.11 Global Shopping Festival, Taobao and Tmall’s total GMV was in line with the performance last year during the same period. Initial fruits of the operation strategies outlined just now were seen during November 11. More than 600 million users engaged with our November 11 related contents, a single-digit growth year-on-year.

Although, the total number of buyers declined compared to the same period last year, the average GMV per person increased. As for our consumer profile, more than 98 of our 88VIP members bought something during November 11 season. Moreover, the contribution by 88VIP members to the total GMV continue to grow. Regarding product categories, consistent with what we observed during the rest of the quarter, interest-based categories, such as outdoor recreation and pets and health and wellness-related categories, saw positive growth. Consumer electronics also enjoy positive growth during November 11 season. However, there are a few factors that negatively impacted our 11.11 performance: Number one, average temperature across China was much warmer than usual for that period €“ for that time of year and the delay in seasonal change weakened the consumption appetite for apparel even more in an environment impacted by COVID.

And thus, the apparel category suffered. Number two, starting in October and through the 11.11 campaign period, nearly 15% of delivery areas across China experienced abnormal or suspended logistic services. This had a significant impact on the merchant ability to fulfill orders on time and delivery company’s ability to make regular deliveries. But recently, we are seeing improvements. Number three, 11.11 has become an event celebrated and embraced by the entire society. Given the uncertainties relating to the COVID-19, merchants were especially keen to take advantage of this opportunity to capture as much growth as possible across every available channel. Objectively speaking, they offer the consumer more choices, both online and offline. This quarter, the decline in consumer management revenue was larger — was higher than the decline in overall GMV.

I would like to share the reasons: The first is the higher rate of order return because of, a, order return due to COVID-related impact on fulfillment and delivery; b, a higher order return rate that accommodates live streaming-driven sales; c, the increasing convenience of making returns and improvements in user experience in returns handling on our platform. These three reasons collectively contributed to the rise in order return rate across the platform. Take rate calculation does not account order returns. If it was accounted for, our take rate actually remain consistent. Second, page views from algorithm-driven discovery recommendations growth, but our monetization of traffic was less efficient, resulting in a lower take rate in the short term.

Looking forward, we will adapt to the change in our user traffic composition and introduce better monetization products to ensure the long-term stability of our platform take rate. In our local consumer services segment, Ele.me, Amap proactively adjusted its business operations strategy to focus on user growth and retention on its mobile app and it continued to grow its market presence in key cities. At the same time, it continued to enhance operational efficiency, and unit economics continue to see improvement. This is primarily due to the rise in average order value, leading to an increase in revenue and a reduction in logistic costs for order fulfillment. Amap launched a new version of its map this quarter, together with a series of new features, including a 3D city map, car lane level growth navigation, forecasting of traffic light signals, and road navigation for staying in the shade out of the sun, so on and so forth.

User population and stickiness continue to strengthen in Amap, and the new historical record of 220 million DAU was registered during the week of the National Day holidays. On top of its map navigation, the services offered by Amap related to getting to destination, which includes road failing, hotel booking, gas station and EV recharging stations, are all experiencing rapid development, with both service users and order volume enjoying faster growth. Cainiao’s various business saw a robust growth in this quarter and there were clear improvements in cost efficiency. Cainiao Post network grew by 20% year-on-year and now has more than 170,000 locations. It has comprehensive coverage in residential communities, school campuses and the rural villages across China.

Cainiao Post has become an important touch point for serving consumers. For overseas markets, Cainiao continued to actively build logistic hubs and nodes for further enhance its global logistic network service capability and efficiencies. In overseas market, the rise in logistics costs due to inflation and currency deterioration against the US dollar has contributed to order volume declines of 12% year-on-year in our cross-border export business, AliExpress. In Southeast Asia, other order volume declined 6% year-on-year as COVID-related restrictions were lifted and offline shopping resumed. Trendyol’s order volume grew over 65% year-on-year on the strength of its e-commerce business and a fast-growing local consumer service. For AliExpress and Lazada, we are taking steps to adjust our business model and investing in creating user value rather than just scaling.

We are also continuing to strengthen our capabilities in logistics and supply chain. We believe that developing and investing in these capabilities will be meaningful to ensure the sustainable long-term development of our abilities to serve the overseas consumer market. In our Cloud segment, Alibaba Cloud revenue growth was 4% year-on-year this year. Through structural adjustments over the past few quarters, Alibaba Cloud’s revenue structure is now healthier and more sustainable. Public cloud revenue grew double digit year-on-year this quarter, while hybrid cloud declined. In the interest of pursuing high-quality growth, we proactively control the development of our business that only resale hosting infrastructure that has been commoditized in the market.

Looking at our revenue by industry. Non-internet industry revenue grew 28% year-over-year. Its contribution to total revenue increased from 53% to 58% quarter-over-quarter. The fastest growing sectors, including financial services, automotive, telecom and public services. Looking ahead, Alibaba Cloud will leverage its proprietary cloud computing and Big Data processing capabilities to launch a range of industry solutions with relevant partners for advancing China’s industrial digitization. At the Apsara Conference in early November, we unveiled many important technological achievements. It included our cloud infrastructure processing unit, i.e., CIPU and an open source platform under the Model-as-a-Service named ModelScope. These will serve important purposes in Alibaba’s cloud future development.

In this environment, full of uncertainty, our wide-ranging efforts in cost reduction and efficiency improvement measures are beginning to bear fruit. Businesses such as Taobao Deal, Taocaicai, Ele.me, Amap, Lazada and Youku, have significantly reduced their losses. We will continue to focus on the steady improvement of business quality and on investing in building capabilities to provide customer core value rather than pursuing short term business growth or user scale. As China enters an area of high-quality development, we will also enter a stage of high-quality business operations. During the eight years from Alibaba’s IPO in September 2014, the quality and the scale of our business has improved significantly. Alibaba’s revenue today is 12 times what it was during the same period in 2014.

Adjusted EBITA is 4.5 times, what it was during the same period in 2014. Free cash flow is 4 times that of what it was in 2014. Over the past eight years, China’s GDP has almost doubled from RMB 59 trillion in 2013 to RMB 114 trillion in 2021. We are confident about the future, and we will continue to execute our share buyback program. As of November 16, we have utilized approximately US$18 billion to date towards share repurchase under our existing US$25 billion program, with US$7 billion more to go. In addition, our Board has authorized us to upsize our existing share repurchase program by another US$15 billion as a tangible action towards enhancing shareholder return. We remain confident about our sales and even more about the future, no matter the ups and downs.

We believe in the prospects of China’s economic and social development. We believe Alibaba’s development goals are highly aligned with China’s long-term goals. We believe Alibaba can play an important role in the digitalization process in China and around the world. We have taken note of the latest adjustment in China’s COVID related policies and proactive commentary from relevant government regulators about promoting the digital economy and high-quality development of platform businesses. We believe that COVID will, ultimately, pass and our society, our economy and our lives will eventually return to normal. And that the massive potential of China, as the world’s second largest economy, will be further unleashed. Last but not least, we believe that platform economy that Alibaba is part of can make unique and valuable contributions towards serving small and medium businesses, creating employment and pursuit of better lives.

Thank you, everyone. Let me pass the microphone to Toby, who will share the financial results with you.

See also 12 Biggest Metaverse Companies in the World and 12 Most Advanced Countries in Robotics.

Toby Xu: Thank you, Daniel. Let me start with financial highlights for the quarter. This quarter, our total revenue was RMB207 billion, an increase of 3% year-over-year. Income from operations for the quarter was RMB25.1 billion, an increase of 68% or RMB10.1 billion year-over-year mainly driven by increase in adjusted EBITA of RMB8.1 billion, an decrease in share-based compensation expense of RMB2.3 billion. During the September quarter, we have continued to improve operating performance of our loss making businesses by enhancing operating efficiency and optimizing costs that resulted in 29% year-over-year increase in adjusted EBITA to RMB36.2 billion. Overall, adjusted EBITA margin improved by three percentage points to 17%.

Now let’s look at the cost trends as a percentage of revenue, excluding SBC. Cost of revenue ratio remained stable at 63% in September quarter. Our direct sales businesses and logistics services contribute to grow, driving up our cost of inventory and logistics, but we were able to keep our cost of revenue ratio stable, primarily through optimizing traffic, acquisition and improving subsidy efficiency. Product development expenses ratio remained stable during the quarter. Sales and marketing expenses ratio decreased two percentage points year-over-year to 11%, reflecting our continued efforts in optimizing user acquisition and user retention spending across our businesses. General and administrative expenses ratio remained stable at 4% in September quarter.

Non-GAAP net income was RMB33.8 billion, an increase of RMB5.3 billion year-over-year, mainly due to increase in adjusted EBITA, partly offset by a decrease in equity pickup of our equity method investees results. Our GAAP net loss was RMB22.5 billion, a decline of RMB25.8 billion year-over-year, primarily due to the increase in net loss arising from changes in fair value of our equity investments, partly offset by increase in non-GAAP net income. As of September 30th, 2022, we continue to maintain a strong net cash position of RMB323 billion or $45 billion. Our strong net cash position is supported by healthy cash flow generation. In September 2022 quarter, cash from operating activities was RMB47 billion and free cash flow were RMB36 billion, respectively, which were up by RMB11 billion and RMB13 billion versus a year ago.

Majority of the difference between operating cash flow and free cash flow is operating CapEx at RMB11 billion, down by RMB1.7 billion versus a year ago. Net cash outflow for investments and acquisition activities, net of inflow from disposals significantly reduced to RMB2.4 billion compared to RMB21.5 billion in the same period last year. Importantly, on the current market conditions and given the confidence we have in the long-term sustainability of our business, we have been repurchasing our shares aggressively. For fiscal first half ended September 30th, 2022, we repurchased approximately 62.9 million of our ADS for approximately $5.6 billion, which is equivalent to about 70% of our free cash flow during the period. From October 1st to November 16th, we have repurchased another $2.6 billion in ADS on our share repurchase program.

Our strong balance sheet and free cash flow give us the flexibility to execute this share repurchase program with confidence. Now let’s look at our second results. Revenue from China commerce segment in September quarter was RMB135 billion, a decrease of 1% year-over-year. Customer management revenue decreased by 7% year-over-year to RMB66.5 billion. Taobao and Tmall physical goods paid GMV declined by low single-digits. Customer management revenue is composed of advertising and commission revenue. Within the advertising, search advertising revenue continued to observe positive growth as it provides consistent return for merchants, while non-search advertising is negatively impacted by overall macro conditions and other factors. Commission revenue also declined more than that of Taobao — Tmall paid GMV due to higher order cancellations.

Direct sales and others revenue grew 6% to RMB65 billion, primarily driven by strong growth of our Freshippo and Alibaba Health’s direct sales businesses. China Commerce segment adjusted EBITA increased by RMB 2.6 billion to RMB 44 billion in the quarter. The improvement reflected significant loss reduction from Taobao Deals, Taocaicai and Freshippo, which, on combined basis, reached RMB 4.9 billion in September quarter. Segment EBITA margin improved 2 percentage points year-over-year to 32% during this quarter. Secondly, EBITA margin can be further segregated into three types of businesses. First, our existing marketplace business, including Taobao and Tmall continued to exhibit stable EBITA margin year-over-year. Second, combined EBITA margin of our direct sales businesses, continues to improve, which was primarily driven by Freshippo during the quarter.

Vast majority of Freshippo’s existing stores have achieved the cash flow positive. Lastly, new businesses, including Taobao Deals and Taocaicai significantly reduced losses year-over-year, as previously mentioned. Our International Commerce segment revenue in September quarter was RMB 15.7 billion, an increase of 4% year-over-year. Revenue from International Commerce retail business increased by 3% to RMB 10.7 billion. The increase was primarily driven by Trendyol as a result of its strong order growth of over 65%, partly offset by a decrease in AliExpress order as a result of challenging — challenges faced in cross-border e-commerce demand in Europe due to the depreciating Euro and increasing logistics costs. Revenue from our Alibaba.com wholesale business grew 6% to RMB 5 billion.

The increase was primarily due to resilient 8% growth in value of transactions completed on Alibaba.com that led to an increase in revenue generated by cross-border related value-added services. International Commerce segment adjusted EBITA loss narrowed by RMB 1.5 billion to RMB 960 million in September quarter. The significant loss reduction year-over-year was primarily contributed by the reduced losses from Lazada and Trendyol. Lazada has continued to improve monetization rate as well as enhancing operating efficiency. During the quarter, loss per order for Lazada narrowed by over 25% compared to the same period last year. While Trendyol’s improvement is a combination of strong revenue growth, despite ForEx headwinds as well as enhanced operating efficiency.

Our Local Consumer Service segment revenue in September quarter grew 21% to RMB 13 billion, primarily driven by strong revenue growth of Amap as well as higher average order value and more efficient use of subsidies that were contra-revenue of Ele.me. Local consumer service adjusted EBITA loss reduced by RMB 3 billion year-over-year to RMB 3.5 billion. Most of the loss reduction was driven by Ele.me, Amap business, while rest of the other businesses also recorded reduced losses. Ele.me, Amap continued to improve its unit economics per order by increasing average order value, reducing delivery cost per order and optimizing user acquisition spending. Its UE continued to improve year-over-year and remained positive this quarter. Revenue from Cainiao after inter-segment elimination, grew 36% year-over-year to RMB 13.4 billion, primarily contributed by the increase in revenue from domestic consumer logistics services as a result of service model upgrade since later 2021 to enhance customer experience and also the international fulfillment solution services revenue increased.

In September quarter, 73% of Cainiao’s total revenue was generated from external customers. Cainiao recorded adjusted EBITA profit of RMB 125 million in September quarter, an increase of RMB 440 million year-over-year. Revenue from our Cloud segment after interest segment elimination was RMB 20.8 billion in September quarter, an increase of 4%, mainly driven by healthy public cloud growth, partially offset by declining hybrid cloud revenue, as we continue to drive high-quality recurring revenue growth. Revenue growth for non-Internet industries continue to accelerate, growing 28% and contributed 58% of overall cloud revenue. Strong revenue growth of the Internet industries was driven by financial services, telecommunication and public services industries.

Revenue from customers in internet industry declined about 18% that was mainly driven by declining revenue from the top internet customers that has gradually stopped using our overseas cloud service for its international business. Online education customers as well as softening demand from other customers in China internet industry. Adjusted EBITA of cloud segment, which comprised of Alibaba Cloud and DingTalk, was a profit of RMB 434 million in September quarter, increased by RMB 38 million year-over-year. Revenue from our digital media entertainment segment in September quarter was RMB 8.4 billion, an increase of 4%, primarily due to the increase in revenue from Alibaba Pictures, Youku, which was partly offset by a decrease in online games business revenue.

Adjusted EBITA was a loss of RMB 117 million reduced by RMB 814 million year-over-year, primarily driven by narrowing of losses from Youku and improved profitability of Alibaba Pictures. Youku continues to improve operational efficiency through disciplined investment in content and production capability. This year-over-year losses have been narrowed for six consecutive quarters. Over the past several months, we have been preparing for a primary listing in Hong Kong. During this process, we are closely monitoring and taking into account various factors, including changing market and other external conditions. Before our conversion to primary listing in Hong Kong, we also need to formulate and submit a new employee stock ownership program to our shareholders for approval in order to comply with the newly amended rules in Hong Kong.

The new ESOP program will continue to align the development of our company with the interests of our long-term shareholders. Accordingly, we will not complete the primary conversion before the end of 2022 as initially planned. We will continue to evaluate the various factors during this process and update our investors in due course. To wrap-up, since I’ve taken up the CFO role earlier this year, I’ve met many shareholders, and I really appreciate all of your feedback. As I have communicated to many of you, we will proactively execute our capital allocation strategy to create and unlock our company’s intrinsic value. We consider three important factors. Firstly, we will be focused. We will not only continue to execute our three growth pillar strategy, but we’ll also prioritize growing businesses that improve our medium to long-term revenue growth and profitability profile.

We remain confident of the growth prospects of our businesses, many of which are leading players in their respective markets. Second, in order to optimize our capital resources, we will continue to be more selective in M&A activities, monetize less strategic investments and unlock the value of selected subsidiaries. Lastly, we want to better align our business performance to the interest of our long-term shareholders. During each of fiscal year 2022 and fiscal first half 2023 period, we have deployed around 70% of free cash flow to share buyback. As of November 16, 2022, we had repurchased approximately US$18 billion of our shares and our existing US$25 billion share repurchase program. In addition, our Board of Directors has approved to increase our existing share repurchase program by another US$15 billion, and extended the program through the end of March 2025.

Currently, we have an unutilized amount of USD 22 billion and our upsized and extended share repurchase program. We hope our ongoing consistency repurchase program will deliver attractive, consistent return to our long-term shareholders, especially during this period of extreme market volatility. Thank you. Now let’s turn to Q&A.

Rob Lin: Hi, everyone. For today’s call, you are welcome to ask questions in Chinese or English. A third-party translator will provide consecutive interpretation for the Q&A session, and our management will address your questions in the language you asked. Please note that, the translation is for convenience purpose only. In the case of any discrepancy, our management statement in original language will prevail. If you are unable to hear the Chinese translation a lingual transcript of the call will be available on our website within one week after the meeting. Operator, please connect speaker and SI conference lines now and please start the Q&A session when ready. Thank you.

Q&A Session

Operator: Thank you. Ladies and gentlemen, we will now begin the question-and-answer session. To give more people the opportunity to ask questions, please keep yourself to no more than one question at a time. Your first question comes from Ronald Keung from Goldman Sachs. Please, go ahead.

Ronald Keung: Thank you, Daniel, Toby and Joe and Rob. My question has to do with customer management revenues and GMV. We noted in your prepared remarks, you stated that GMV during Double 11 this year was consistent with that of last year. So it seems there’s an improvement there from the single-digit drop in the September quarter. But looking forward to the next several quarters as we anticipate more stabilization in the macro environment, can you share with us your view of how GMV may grow and also the CMR revenue?

Toby Xu: Thank you. Well, in fact, in my prepared earlier, I did offer some detailed analysis of the CMR issue. And I do understand this is an issue in which investors are interested. Certainly, when it comes to GMV in the context of the ongoing impact of the pandemic, as well as ongoing changes in the way that goods are marketed and sold to consumers, in particular, with the rapid increase in live streaming and growing importance of live streaming, there has been an overall impact on returns of purchases on the platform. So typically, when we talk about CMR, we do talk about that in conjunction with the issue of returns. But there are some differences between the two pieces. First of all, when it comes to take rate, we talk about CMR, and that’s connected with post-return GMV.

So the amount of returns will be highly correlated with that, but the second piece is advertising revenue and in the current macro environment, certainly, there’s reduced willingness on the part of merchants to invest, as well as the macro environment impact on merchants’ own business. But secondly, in terms of our own focus on growing CMR revenue this should really be a result of all of the efforts that we make to help merchants better engage consumers on the platform and drive their sales. So be it in terms of paid search for, which everyone is very familiar, and more recently smart recommendations and live streaming that has grown very rapidly lately. These are all different ways that we can enable merchants to better engage with their consumers and to drive their sales.

And the result of achieving merchants achieve that success should be reflected in our CMR revenues.

Rob Lin: Operator, next question.

Operator: Thank you. The next question comes from Thomas Chong from Jefferies. Please go ahead.

Thomas Chong: Thank you, management. Daniel spoke earlier about several factors that affected performance this year during Double 11. Certainly, we noted on the logistics side, there are some serious disruptions in various regions in China. So, I’m wondering, looking at the December quarter, how would you rank impact of these different factors, if you’re going to order them, looking at order cancellations as one factor related to live streaming, also just consumer sentiment and also the ongoing impact of the pandemic. If you’re going to order those factors in order of importance, what would that look like? And then secondly, we saw on the China commerce side that very good results were achieved in terms of EBITA with a 6% increase there. So in the short-term, I’m wondering if you could talk a little more about if CMR is impacted on an ongoing basis by these macro factors, how big an impact that could be expected to have on at the time? Thank you.