Agilysys, Inc. (NASDAQ:AGYS) Q3 2023 Earnings Call Transcript

Ramesh Srinivasan: Yes, I think it’s important Matt, we don’t get too far ahead of our skis in this. This was a global process for selecting a PMS product. But we were selected for a majority of luxury premium select-service properties in the U.S. and in Canada. So that’s what we were selected for a majority of the 900,000-plus rooms. So that’s what we have been selected for. That’s where our focus is and we want to keep our heads down, focused and make sure we execute about as perfectly as any software project has been executed and keep our focus on that. Now, these kinds of big customer partnerships don’t happen every day Matt. You know that better than I do. So we are going to focus on the task given to us, deliver on that as well as possible, and like all customer partnerships, we will see where the next steps go. But our focus currently is on delivering well on what we have been selected for.

Matthew VanVliet: Okay, understood. And then, I guess on sort of the rest of the business you highlighted some areas of strength, I guess where — where do you feel like in terms of the recovery of business travel, is that impacting maybe the continued momentum especially in the gaming and resort space or is this — is this really just still kind of pent-up demand that’s finally working its way through the system and it’s maybe not as reliant on. What could swing back the negative way if the macro impacts travel further?

Ramesh Srinivasan: Yes, so in our opinion, Matt the pent-up demand is more related to the fact that this industry has been underserved with the kind of integrated technology solutions it’s always needed the pent-up demand comes from there. Not just from a temporary pandemic-related travel coming back or not coming back. This is a much larger story in a way it is more and more looking to us as we do product demos and we see how customers react to that. Then, a lot of the companies, lot of the vendors who have dominated the space for decades have sort of not carried that innovation ball forward and that is the gap that we saw, which is why we invested so much in R&D, and created an offshore development center. We did all of that, because we saw that gap.

The pent-up demand in this industry, we don’t think, it’s just related to whether travel comes back or goes down, it is a much larger question. They desperately need the kind of integrated tools to keep their staff happier and provide for much better guest experience. That’s where the pent-up demand this and that I think is long-term. That I think is here to stay, regardless of whether travel goes up and down a little bit on that. And also, Matt, it’s a big total addressable market. Relative to our size, relative to our size, it’s a huge total addressable market. So what we are seeing now is the parts of the total addressable market that is hungry for these solutions. There could be a part of that market that we are not seeing, where probably technology decisions are not being considered, but the part of the market that we are seeing is big enough for us.

It’s huge for us. So we are seeing increasing opportunities, mostly driven by the fact we have improved our products, we have created, like 25 to 30 software modules. We can now cater to-end-to-end hospitality solutions, that’s where the pent-up demand is coming from.

Matthew VanVliet: All right, great. Thank you.