9 AI News and Ratings to Keep on Your Radar

5. Five9, Inc. (NASDAQ:FIVN)

Number of Hedge Fund Holders: 40

Five9, Inc. (NASDAQ:FIVN) provides AI-powered cloud contact center software for customer service, sales, and marketing across multiple channels.

On March 17, Five9 (NASDAQ:FIVN) introduced Spotlight for Five9 AI Insights at Enterprise Connect, improving its AI-driven analytics for customer interactions. The new feature is powered by Five9 Genius AI and enables businesses to extract meaningful insights, automate reporting, and improve decision-making. It allows users to define custom metrics, track hard-to-measure factors like upsell success and retention rates, and quickly implement new analytics without extensive manual work.

Furthermore, Five9 expanded its reporting tools with improvements to Five9 Aceyus VUE, Five9 Analytics, and Five9 Reporting, offering pre-built dashboards and reports for improved operational efficiency. The updates help businesses gain deeper insights into customer experience while simplifying data analysis for large-scale contact centers.