17. Problem Step Recorder
This is an awesome little program that comes with Windows 7 and all the newer Windows versions. You access the program by clicking on “Start” and typing “PSR” into the search box. The program comes in handy when you want to recreate a problem on the computer so you don’t have to describe it. It can be used to show the problem to the professionals who are fixing the issue, or if you want to show a friend how something is executed.
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