16 Worst Companies For Customer Service

4. Spirit Airlines, and Windstream

Customer service index: 62/100

Spirit Airlines, often regarded as the “super-low-cost” carrier, definitely provides super worst services to its customers. There is even a Facebook page named “Spirit Airlines Sucks”, that invites people who had an awful experience with the company to join and share their story. Even though cheap service doesn’t necessarily imply bad service, there are too many cases that confirm it, such as the case of Spirit Airlines, which is often discussed in the media as having the worst customer services out of all other airlines.  Oh, well, in the end it all comes down to – “you’ll get what you paid for”.

Windstream provides managed services and data network communications to firms in the US. It was evaluated in two sectors: Fixed-Line Telephone Service (index of 65) and Internet Service Providers (index of 59). One customer clearly explained why the company has found its place on this list –  “Windstream is a terrible company with high prices for their slow internet service which doesn’t work half of the time. Their customer service is terrible”.

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