15 AI News Stories Shaking Up Wall Street

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13. Five9, Inc. (NASDAQ:FIVN)

Market Capitalization: $2.85 billion

Five9, Inc. (NASDAQ:FIVN) offers intelligent cloud software for contact centers. The company leverages artificial intelligence and machine learning to improve customer interactions, enhance agent productivity, and drive operational efficiency.

On November 13, Five9, Inc. (NASDAQ:FIVN) announced the expansion of its Five9 Genius AI suite, a comprehensive product suite for tailoring AI applications to the company’s CX (customer experience) needs in the GenAI era. The expansion includes the launch of Five9 AI Agents, the next-generation of Five9 Intelligent Virtual Agents (IVA) which integrate Generative AI. These agents will enable businesses to create chat and voice bots, integrating human-like conversation with the speed and knowledge of AI.

“Five9 AI Agents has been in development for a while now, and we are excited to bring this capability to our customers. We’ve invested significant energy in taking the appeal of Gen AI, such as highly conversational bots, and making them enterprise-grade with controls, data integrations and our dial-of-trust. By utilizing AI Agents, businesses can easily scale personalized customer interactions, optimize self-service and reduce reliance on human agents.”

– Jonathan Rosenberg, CTO and Head of AI, Five9.

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