15 AI News Investors Shouldn’t Miss

11. RingCentral, Inc. (NYSE:RNG)

Number of Hedge Fund Holders: 32

RingCentral, Inc. (NYSE:RNG) is a leading provider of AI-powered trusted business communications for companies of all sizes. On December 2^nd, the company announced improvements to its Zendesk integration with the launch of a solution called Zendesk Talk Partner Edition for RingEX™. The solution will integrate RingEX’s world-class voice capabilities and rich call data into the Zendesk customer support platform, enabling users to achieve streamlined workflows and actionable insights that personalize customer interactions and offer an elevated support experience. The solution, designed for departmental use, comes with new features such as Voice Comment and Standard Call Object for a cleaner, more structured view of real-time call information, such as call duration and call recordings. Customers will be using AI-driven insights to switch between voice, chat, email, and social media channels without leaving the Zendesk interface.

“RingCentral’s partnership and ongoing innovation with Zendesk propel our goal for delivering immersive agent experiences within the applications they use every day. With the launch of Zendesk Talk Partner Edition for RingEX, our joint customers benefit from enhanced tools for call handling and data management, which ultimately helps them provide a more seamless and satisfying experience for their customers.”

– Joe Fahrner, VP Small Business Growth, RingCentral.