13 AI News That Broke the Internet

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11. Twilio Inc. (NYSE:TWLO)

Number of Hedge Fund Holders: 52

Twilio Inc. (NYSE:TWLO) provides a customer engagement platform with AI-driven solutions, including real-time data unification and automation for omnichannel campaigns.

Twilio’s (NYSE:TWLO) CEO Khozema Shipchandler joined Barclays 22nd Annual Global Technology Conference and shared his excitement about Twilio’s partnership with OpenAI, emphasizing the potential for AI to reduce costs and increase revenue for businesses, especially in customer service and sales. He highlighted how AI can strengthen the customer experience by resolving issues efficiently, boosting customer satisfaction, and enabling upselling opportunities.

Twilio’s integration with OpenAI allows businesses to leverage voice AI while utilizing their own customer data through unified profiles, ensuring data privacy. He also discussed the natural progression of AI across various communication channels, with a focus on voice and text, and mentioned the importance of data interoperability for running AI workloads. Shipchandler expressed confidence that Twilio’s contextual data, integrated with AI, provides a competitive edge in the CPaaS market.

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