10 AI News That Broke The Internet

8. NICE Ltd. (NASDAQ:NICE)

Number of Hedge Fund Holders: 24

NICE Ltd. (NASDAQ:NICE) offers cloud-based platforms, AI-enhanced compliance tools, and customer experience solutions for AI-driven digital business solutions worldwide. On December 9, the company announced that Prosper, a financial services company, had selected it as their CX (Customer Experience) transformation partner. Prosper will be able to leverage Nice’s enterprise capabilities for managing customer experience holistically, scale effectively, mitigate risk, and improve operations. Solutions such as the award-winning CXone Mpower platform and SmartReach will help Prosper to enhance customer engagement, streamline operations, and adapt swiftly to market changes. Additionally, NICE Interaction Analytics with Enlighten AI for Complaint Management will detect and solve customer complaints automatically, positioning it for further digital and AI innovation.

“Meeting the customer where they are on their journey, and understanding what that customer has already completed, is essential to providing seamless CX. Prosper’s dedication to deliver industry-leading experiences with NICE’s comprehensive CX AI platform displays its commitment by being proactive in understanding and addressing consumer needs with innovation purpose-built for Customer Experience”.

– Barry Cooper, President, CX Division, NICE.