10 AI Headlines You Shouldn’t Miss

3. ServiceNow, Inc. (NYSE:NOW)

Market Capitalization: $215.95 billion

ServiceNow, Inc. (NYSE:NOW) is a cloud-based AI-driven platform that engages in the provision of enterprise cloud computing solutions.

On November 13, ServiceNow, Inc. (NYSE:NOW) and Five9 (NASDAQ:FIVN), provider of the Intelligent CX Platform, announced an expanded partnership to enhance employee and customer experiences. The turnkey AI-powered solution will integrate ServiceNow’s Customer Service Management (CSM) with Five9’s platform for streamlined self‑service and assisted service operations as well as unified customer support processes; leveraging solutions such as reducing operational costs, increasing agent efficiency, improving customer satisfaction, and simplifying contact center operations.

“Organizations know they need to deliver seamless customer experiences. But most CRM solutions only focus on capturing customer requests, not fulfilling or resolving them. As a result, human middleware ties manual processes and siloed technologies together. ServiceNow Customer Service Management is different. We focus on driving great customer service experiences with workflows, automation, and GenAI that enable seamless self‑service and assisted service across voice and digital channels. Our expanded partnership with Five9 takes this even further, combining the best of both platforms to streamline and unify contact center operations with a turnkey solution that’s fast to deploy and delivers fast ROI.”

-John Ball, senior vice president, Customer and Industry Workflows at ServiceNow.